Find out what other customers think - so you can decide if Europcar is the right company for you.
30 August 2018
Took too long to pick up the car. The queue was very long and only 2 staff serving
06 January 2018
Friendliness of Europcar workers. Best of all Europcar offices in Europe I’ve ever tried. My experience in ither countries was not so good
08 May 2017
Very helpful and friendly staff at the airport both arriving and leavingTime consuming paperwork picking the car up despite pre. booking
02 August 2016
The attempt to "upgrade" my selected car to a smaller car - we were 5 adults and needed the size. Absolutely no need to go to a smaller and more expensive car.
07 July 2016
Staff service & getting the right carThe rental desks in Palermo airport are in the wrong place (i.e. too far away)
15 March 2016
23 August 2015
Efficiency of the staffNeed to change the car in the middle of the journey
Pas d indicteur de recul
14 June 2015
Very good service and new clean carMap provided was too small scale. Courtesy bus to and from terminal was not very frequent.
08 June 2015
poor drivng skills of natives to the island no disapline at junctions double parking etc
19 January 2015
Nothing to didlike
24 September 2014
It fitted the billlFuel gauge faulty would not register a full tank. Didn't get an estate car but we did manage, just , to get in the small MPV
05 August 2014
The customer service was good & quick. Friendly staffThe car had several bumps, scratches, marks on it but there was only one mark noted on the paperwork so I had to go back and get someone to look it over with me as I did not want to get the blame for all the damage to the paintwork.
21 July 2014
Counter staff was very professional and efficent.
It was my 1st time to use Europcar but it definetly won't be my last.It was very dark when I collected the car and I had no way of checking for damage or scratches. Minor detail I know but major expense if anything wrong.
23 June 2014
Getting our preferred choice of car- Fiat 500
16 June 2014
Staff were very helpful, easy to deal with
27 May 2014
Europcar desk staff efficient and friendly.
Car well equipped with cruise control and rear park assist.
Convertible provided as booked. The car (Citroen DS3 cabrio) was in poor condition generally, with trim inside falling off and lots of damage outside.
Tiny boot opening made loading luggage close to impossible.
Engine was underpowered and suspension so stiff was inappropriate for the rubbish Sicilian roads. Clutch also wearing out and made a grinding noise on full lock.
Most annoying was lack of fuel station near airport, and closest station not open on weekends except for prepay cash only with no change. So have to guess to fill car without overspending.
11 May 2014
Location was too far from airport. Service was good. Procedure for drop off before office time should be more clear. I leave form in car, later I saw that I should post it. But overall , it was okay.See above
05 May 2014
25 April 2014
Staff professionalism at Palermo. Complimenti!
23 April 2014
Very good. I liked the car very much and the service was excellent. Getting the car filled up with fuel to avoid excessive charges when fuel stations are not open or nearby. Perhaps a map of the area too would be useful.
22 March 2014
Ease of serviceThe further added option of the theft insurance to insurance already taken.
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