Find out what other customers think - so you can decide if Europcar is the right company for you.
09 February 2018
close to the airportgot lost on the way back no sign for returning rented cars
09 January 2018
I always book with europcar
Always friendly N/A
03 January 2018
Great car and no issues !Couldn't find the guy at first to pick up the car but found him in the end !
16 October 2017
Drop off very smooth & quickNot getting the same car as advertised
28 September 2017
The car was excellent. the staff were great and the car was very clean
22 September 2017
The issue I had with thrifty was quickly resolved by your customer service assistant I was very impressed and would book with car rentals again if the price was rightNothing
15 September 2017
Just about everything .Nothing at all.
13 September 2017
Car was really good. Good Service, helpful staff.Takes a lot of time to get to the counter. Everything else was fine.
18 June 2017
Drop OffEuropcar motivating me to rent a another more expensiv car.
10 May 2017
Quick efficient friendly service.
17 April 2017
Nice car fit all our luggage comfortable.Service people need to be more patience for non speaking customers.
18 October 2016
Didn't try to sell me anything I didn't want. Off airport and very small car park area.
02 October 2016
clean car, everything okwaiting for car (pick up)
20 September 2016
The free upgrade to a bigger car with Sat Nav, Denise, our Europcar representative had excellent English.It was late at night and we were told that the car was 'new and perfect'. We were told not to bother checking it and if we did find anything not to come back to the office as our Europcar representative would be 'in the bar'. The car was parked in a very dark area of the car park where you could not inspect it properly or take photos as a record.
14 September 2016
Very good service all round. Quick pick up and drop off. No extra charges. Highly recommend.
10 July 2016
Quick turnaround. Especially at drop off. Immediately received condition report by email. I was charged what I was expecting and had pre-paid so no surprises/extras.
13 May 2016
The brand new car (BMW 3 series)I bought full insurence via rentalcars.com which the IS of europcar didn´t show - so the europcar´s representatives were offering me another full insurence.
15 March 2016
Quick communication, clean car, I no have problem :-)
24 October 2015
Nice carBut not the one we booked
14 July 2015
The app was excellent and a great place to keep all of the details. Location of the rental car pick up was also convenient
06 July 2015
Much little damage on the car.
05 July 2015
Fab little car. Perfect for driving the Amalfi Coast. Everything about the rental went smoothly.
28 June 2015
Speed and efficiency of the staff at Naples airport
The car itself and the priceLocating the office was very difficult
We had problems with drop off in Rome Terminal, the phone communication was poor and at times rude, and there was long delays when we finally reached the drop off location. Surely it should be saved in the satnav or directions given?!
13 May 2015
Car was very comfortable and well maintained.Sat Nav was all in Italian and so completely useless. Fortunately, we had our personal Garmin with us. Would have expected it to be set to English, knowing that we were coming from UK.
11 May 2015
Puck up point Little bit to far from arrivalshall.
We had to take à taxi.
09 May 2015
Ivano of Europcar Naples was very helpful-excellent service.Nil.
05 September 2014
Speed and efficiency of getting and dropping off the car.Location was off airport site. There is a shuttle bus but extremely busy.
07 August 2014
Good clean car that held our 2 suitcases in the boot.No air-con despite being requested.
Needed shuttle bus to get to Europcar office in Naples.
Chaotic car return at Catania - general lack of directions to Europcar drop-off.
05 August 2014
Easy to book on line, I got the type of car matching the expectations, easy to drop off, paperwork sent rapidly via email, the desk representative was very helpful.We had too wait a while to have the car, it was very busy.
28 June 2014
Good car very clean staff very efficient.Had small dent on car caused in a car park while we were away from the car. Had to pay 600 euros there and then, luckily had enough in the bank!
04 June 2014
Poor signage back to Naples Airport made drop off hard to find and no directions were given despite request to Europcar for an address and directions
02 June 2014
Good carSecond driver expensive. Only toke it in case main driver I'll etc. never needed and cost 130 euros.
15 May 2014
Very happy customer!
12 May 2014
Availability of a diesel vehicle, full tank collection and returns policy, no hard sell on extras
12 May 2014
Lights worked not like Alamo rental and the cd player worked and did not eat my cd like Alamo car did .
07 May 2014
Was not the car ordered. but did do the job needed
03 May 2014
Our experience at Naples was very good. The desk was convenient and the car easy to find in the car park. The staff were helpful and we did not have to wait.At Catania Airport the drop off was very difficult. There were no directions to the car hire return. We finally parked in what appeared to be the Europcar area but were then told that the location had changed and we had to take it elsewhere. This was not well signed and it took us ages to locate. We wasted more than an hour.
22 April 2014
Very polite and helpful lady on desk who spoke good English.Where to wait for courtesy bus at Arrivals not clearly signposted. Needed to ask taxi driver.
No map to motorway or guidance for return.
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