Find out what other customers think - so you can decide if Europcar is the right company for you.
31 May 2018
Fast check in & even faster return.
The car was new(ish) and in excellent condition. We were very pleased with it.Nil
19 April 2018
No hard sell or issues at pick up!
Very good price.
14 November 2017
No fuss service, staff very helpful, a pleasure to use.
20 October 2017
speed, courtesyValencia airport drop-off facilities a bit awkward
22 September 2017
reception for returning the carno problems
30 July 2017
Friendliness of staff and speed & product knowledge of staff during pickup and drop-off
14 July 2017
The car upgradeThe insureance payment
09 July 2017
Speed of pick up, friendly staffPaid for diesel upfront but the tank wasn't full. Dropped off car with over half tank full of diesel but received no credit
02 July 2017
Minimum queuing and member of stalk keeping us informed of wait timeWhen we arrived only one person checking cars back in with several people waiting.
20 May 2017
Great customer service Offered an upgrade but car had not been cleaned from previous user, had to go back to customer service desk which delayed us
12 May 2017
Desk representative was very helpful and spoke good English.Trying to find a petrol station near the airport to fill up the car. Will opt to return empty next time.
Also we were not told we needed a card to exit the car park, so my partner was rummaging in her bag to find it.
01 May 2017
I had a very good experience renting from Europecar. I love that there aren't any hidden fees, so that the booking price is the actual cost of the car hire. The staff were helpfull, and friendly. The deposit was a bit higher than what I have been used to, but I didn't need to use it.
11 April 2017
Upgrade to a golf DSG automatic Nothing really
22 March 2017
Got great assistance on phone from male assistant
17 October 2016
My upgrade was a much bigger car than the one I booked. It was lovely, but I don't drive much and I found driving a larger car more stressful. It would have been nice to get the car I booked, and then be offered the upgrade.
15 September 2016
Simple return process
24 July 2016
All very easythe old debate about insce again.
18 July 2016
Everything was okWhen I was asking for the prolongation the operator didn't suggest any discount. The costs were very high and I decided to terminate the renting
08 July 2016
Most af all the staff in desk was goodEven thought the car was same size and group It was smaller then the car that came up in the booking and for family of 6 per with luggage it was way to small. :-( needed to put one bag to another car that another per rented.
27 June 2016
Many damages on the car that was not noted.
21 June 2016
The time to drop the car off.
05 May 2016
Efficient staff.easy to locate both desk and pick up area for car.car in perfect and clean condition.overall excellent service
03 May 2016
Car was very nice to drive.
29 February 2016
The car was close to the one we requested so met our needs well Lack of customer advice re damage already noted on the car before we picked it up
12 October 2015
Very good service. Full/Full petrol option. Could use our own insurance without any problems.
05 October 2015
Efficiency and politeness of Eoropcar staff
23 September 2015
All aspects of the rental were very good. Thank you.
17 September 2015
Very nice staff and great carNo CD player
05 September 2015
The free upgrade, how we'll sign posted everything was and the full tank of fuel in the car.
The que when picking up the car (although I understand it was early and I'm sure a 4th member of staff would have come on at some point during the day).
There was some confusion over the amount of deposit that was "blocked" on the credit card and the drop off process wasn't clearly explained or gone through and I have no idea if they were happy with the state of the car when I returned it (they should be as it hadn't changed since collection) and I've no idea when I'll have the "blocked" deposit returned.
05 August 2015
Small car that was petrol not diesel which appeared smaller than I originally booked.
02 August 2015
Really efficient service. We "divided and conquered" so whilst waiting for bags to arrive I took both licences/passports and got into the queue which was lucky as I timed it right. I am sure if I had waited for the bags too the queue would have been far longer.I was really cross that the tank was not full at pick-up (not a problem until I returned the car). We elected to return the car full and we asked the attendant to fill up the car prior to returning at a station near the airport. However, the car was only just short of totally full upon return but more than was in the tank when we picked it up and we got fined 22 euros plus the cost of the fuel, which no doubt, will be at an excessive cost. Also during the holiday we spent a couple of hours taking the car to a local Europcar centre because a warning light came on (electronic fault nothing wrong with the car) which was dealt with fine but there was no compensation from europcar for that particular inconvenience just a fine at the airport for only returning it only just les than full. Cross is not the word. It actually soured the holiday a bit at the end.
22 July 2015
Full to full fuel policyWe'd ordered an estate/station wagon and they gave us a Nissan Qashqai which, although same group, had a smaller boot than we expected so a bit of a squash for tow large cases.
21 July 2015
Lovely car & staff at collection desk were extremely efficient, & best of all, no queuing!Only ONE member of staff available to deal with cars being dropped off at Alicante, & even though we had paid the full insurance we still had to wait for the car to be inspected. Not as efficient as other car hire companies that we have used in the psst at Alicante.
19 July 2015
Very efficient check on and pick up process. Slightly disorganised drop off process - customers forming their own queue with no guidance from any representatives
12 July 2015
10 July 2015
Great car, easy pick up and drop off. Just great overall
05 July 2015
Excellent lady behind the desk with good English. Did not try and sell me extra insurance. Not the cheapest deal available, but the easiest and best value.Really nothing to dislike
02 July 2015
The kindnes of the person at the rental desk
23 June 2015
Perfect condition of the car. Very efficient check-in and chech-out proceduresLimited offer of the cars at Europcar. For the next trip on 25/06-09/07 everything is already booked
24 May 2015
The vehicle was unsuitable for disabled front seat passengers we struggled to get my elderly father in and from his wheelchair due to the design of the vehicle would look to rent something else next time
12 May 2015
Upgrade due to car ordered not being ready to collect and then car being damaged on way to us.Ordered car months in advance but it was not ready to collect. Ordered A3 but getting Juke which is not similar then because deliverer crashed it finished up with A4. I would have expected car to be there. A4 did not have full tank as requested.
07 May 2015
Europcars´ service was professional, friendly and swift.
18 April 2015
Collection and drop off were very easy.The parcel shelf was broken but wasn't listed on the faults. I explained this to the man on return and he said that would be okay.
16 April 2015
car smelt of smoking
15 March 2015
I was a bit surprised to get a Peugeot Partner instead of the expected VW Polo.
11 March 2015
Brand new car. Excellent performance and fuel economy.
09 March 2015
friendly staff,easy web site.car needed new wheel bearings,..when was it last serviced?
07 March 2015
Did not know how to start car - instruction on dashboard said to put foot on brake - but this was in Spanish. Should of been told this at the desk when checking in.
23 February 2015
Good service and counter staff all polite and helpfulSign posts in the Alicante Hire Car carpark are poor, both to the required area and once there. If you follow the signs you end up going round in circles!
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