Find out what other customers think - so you can decide if Budget is the right company for you.
28 November 2017
Very helpful and friendly staff at the counter, booking process all electronic and well explained, with a choice of 3 cars to choose from.
07 July 2017
Everything was goodEverything was good
16 February 2017
Easy pick up n drop offNothing
12 January 2017
Easy dropCar is too much electronic for sudden using
10 January 2017
Very good thanks
24 October 2016
Friendliness of budget staffCar was petrol
26 September 2016
I do like every thing about the car and services.
22 September 2016
Car was not in identified parking bay, had to undertake walking the car park to find car, no assistance available.
19 September 2016
Nice new clean car.Sat Nav did not work
15 September 2016
Great customer service, a nice upgrade and the car was in excellent condition. I would use again. Drop off was quick and hassle free and easy to find. overall great customer service and value for money.
16 May 2016
Ease of pick up, no hard sell for extra insurance, car had built in sat nav at no extra costNo negative comments
10 March 2016
It was reasonably straightforward and nothing went wrong.The car wasn't a Ford Fiesta, which I am familiar with, but the Smart car provided was fine for our purpose.
23 February 2016
Car was clean and ready for collection. Tyres: after 17000km so called "All weather tyres". With less then 10mm snow on the road the tyres had no grip. We needed several times support (pushing) and arrived 4 hrs later then normal. Not a happy customer.
07 February 2016
There were no signs where to drop keys.
I dropped in AVIS box.
18 January 2016
Ease of pickup
12 January 2016
Reliable carDifficult to find entrance to drop off car at Frankfurt airport
12 January 2016
Very nice upgrade to a bigger car. Quick rental procedureIt wasn't made clear at the time of picking the car up at the desk what the insurance coverage was, or the mileage limits (if any). It would have been nice to have had these confirmed at the desk just for clarity. It was also quite a long walk to pick up the car and finding it in the multitude of car parks was not easy.
03 January 2016
Thank you so much! It was great!
01 January 2016
When dropping off the car there is no sign for budget for the key drop off boxes. I know now that they partner with another company but I did' know that and was really confused about where to put the keys.
10 December 2015
they gave me a Fiat 500 convertible!
Really? It's December and I was travelling to Ulm which is up some very long hills, the car couldn't really cope with it
22 November 2015
Thank you very much , everything was good.
09 November 2015
The delivery of car took longer than I am used to.
The car booked have a noise in the front pannel not normal for a car under 5000 km.
19 October 2015
20 August 2015
I was given a carThe car was an "upgrade". Nowhere near the car I wanted, there was a poor choice, I'd rather have had a smaller car that wasn't as terrible
17 August 2015
drop off staff very efficient.The navigation and display was all in Russian and could not read it to change it to English, did not have time to walk back and ask how to do it.
31 July 2015
Attitude of rental staffDirections and distance to collect car
27 July 2015
It was a good and fast car kind of.. sport typeIt was not much room for to 2 suit-case.
20 July 2015
Upgrade at airport. EconomicalFaulty fuel gauge despite car only having done 3300 miles when we collected it.
19 June 2015
Super staff, excellent service and very friendlyGetting to the car location
05 May 2015
Nice staff at counter
08 April 2015
The young lady that helped me at the Stuttgart Airport counter was terrific. She was friendly and professional and made the experience painless.
09 March 2015
Overall goodSome misunderstanding
01 December 2014
there is no person to check for problems and to show you the car at Stuttgart, the light is poor and the car wasn't clean enough to identify any defects, the manual is only in German, and there is no complimentary map.
16 October 2014
the vehocle was great, good coditionHidden costs Get pushed on which more than doubles the cost- it was also hard to find the car location on collection
07 September 2014
Very friendly and helpful counter staff.
02 August 2014
Tried to give me a smaller car to what i had booked.
29 June 2014
Great car with lots of space!
23 June 2014
Very good car,comfortable and good space. Thanks.
04 June 2014
Exelent serviceI ordered Mercedes but got BMW
14 May 2014
After a long walk to the parking, first car I was given got so low battery that it's motor could'nt be started (last customer left the lights on). We (Five persons with luggage) had to walk all the way back, explait it to Budget staff (at firt I wasn't believed), and then another long walk to the parking to collect a substite car.
10 May 2014
The drop-off was superb. Very impressed.It took a while to find the car in the multi-story car park.
16 April 2014
Customer service was good,and the car was cleanI was offered a smaller car than I had booked that I would not accept,and was given one on the same level of my contract with you
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