Find out what other customers think - so you can decide if Budget is the right company for you.
23 May 2018
Friendliness of counter staff. Nice car
08 May 2018
Pleasant staffThe car wasn't in the space indicated - resolved in 2 mins after talking to s staff member.
23 April 2018
A new sub can't fault Nothing
07 March 2018
Seat Ibiza car was fine. Returns procedure was very easyFinding where the car was parked to start with was unclear
22 February 2018
The staff called me when they found my book in the carNot getting an upgrade
28 January 2018
Excellent customer staff and provided me with all the information requiredNone
23 January 2018
Excellent all round service from staff and vehicle standards.
06 January 2018
16 October 2017
Friendly staffCheap light car , hard on petrol .too small for motorway driving
16 September 2017
Super clean car extremely helpful budget staff. Mr Rafael thank you so muchFurl policy was not clearly described had an issue at return but solved very nicely
11 September 2017
Very clean car, handy filling station at airport (for full-to-full rental)Description of car changed - "Ford Mondeo or similar" when booked, "Nissan Qashqai or similar" when picked up. Actual car was a Ford C-max which is similar to a Qashqai but not a Mondeo!
08 May 2017
The colour.The Russian Bord system that I could not change.
18 April 2017
car was less spacious than the one we had originally seen it would be provided to us.
09 April 2017
Gave me an update !!
06 April 2017
very easy transactionSlower than normal to receive the keys to the car, but there was a lot of people at that time.
03 April 2017
Very simpleGot a downgrade in car grade but not refunded the price difference.
17 March 2017
The petrol station was hard to find...
13 February 2017
Simple, efficient and couttous service.
The car was fine for its class (Opel Astra)Nothing
05 February 2017
Efficiency of staffNot the car I booked but still ok.
09 January 2017
the pricedrop of of process, i was told different things about fuel options.
03 December 2016
Was allocated an 8-seater MPV a little big for my needs
24 November 2016
22 November 2016
Excellent service typical of German efficiency, nothing like the service you get in some countries ( Italy would be an example ).
Excellent vehicle and all easy in the airport. Would definitely book Budget again. Nothing to not like.
Other reviewers complain about the difficult to find drop off...well I don't think they use their eyes the signs are dead easy to see and read, the whole drop off experience was a pleasure.
04 November 2016
Very friendly and helpful staff (as ever) at Duesseldorf Airport desk.
31 October 2016
purity of the car, the quality of the car.I could not pay corporate card. The card had to be my name.
12 October 2016
Great service, friendly staff at the desk. Ease of access/egresscar had slight tobacco odour
26 September 2016
there was even mold inside the car...
13 June 2016
The signs at the airport guiding towards the return point for the car were confusing or hardly visible.
Took half an hour to locate the right parking building.
26 May 2016
Very long queues at pick up. Sat-Nav didn't work and had to be replaced.
09 May 2016
Good experience. Drop off was very well arranged and in was done within 5 minutes! Will definately book again with Budget!N/a
29 April 2016
Great customer adviser at Budget - AlexanderLong queue at counter. Sat Nav stuck in German !
23 April 2016
All goodDidn't realise there was a mileage restriction. However stayed inside it by 3 kms
22 April 2016
First class Nothing
07 April 2016
Requested mondo, got a suv which was a lovely car but I find the driving position confusing
11 March 2016
Brand new car
Friendly serviceStaffing levels were low considering the volume of bookings they had when you looked at the volume of customers waiting
08 March 2016
smooth drive, easy performance and very clean and tidyneeded a map of the local city.
07 March 2016
Tax applied on return of the car was a little confusing as it appeared at first to be an additional charge
19 February 2016
Very helpful member of staff at AvisI was not aware of Kilometer limit per day when hiring the car!
09 February 2016
Almost new car. Diesel option. You advertise Mercedes. First offered a skoda. Finally offered Seat. Great car but a Seat is NOT a Mercedes (or BMW or Audi). Budget desk said it was your false advertising...
01 February 2016
Service at collection point was exemplary as the SatNav was not working and the Budget 'worker' (at the actual collection point, not the offices, fixed it immediately. It was an incorrectly inserted SD Card.I had booked a Mondeo but received a Mazda.
23 January 2016
The ease of picking the car upThere was nothing I didn't like. Thank you
19 January 2016
High price of extended insurance
30 December 2015
All staff very helpfulnothing - no issues at all
11 December 2015
Sevice at the parking when drop-off. Fast and professional.Too much time took for all the formalities at the desk at the airport. And finnaly the madam forgot to give us the key from the car. When we came to the parking to pick-up the car, we were sure that the key will be given us there, but we were explained that the key we should got at the desk. So we had to go back again to the desk at the airport:/
Rentalcars.com, registered trademark of TravelJigsaw Limited, registered office at 100 New Bridge Street, London, EC4V 6JA, company number: 05179829. VAT number: GB 855349007.
Rentalcars.com is part of Booking Holdings Inc., the world leader in online travel & related services.
Rentalcars.com (FCA Firm Reference No 777648) is an Appointed Representative of Cover Genius Limited, which is authorised and registered by the Financial Conduct Authority, Firm Reference No 750711.
Traveljigsaw Insurance Limited is incorporated in Malta and is authorised by the Malta Financial Services Authority to carry on the business of insurance in terms of the Insurance Business Act 1998. Company Registration Number: C82173 Registered Office, Development House, St Anne Street, Floriana, FRN 9010, Malta.