Find out what other customers think - so you can decide if Budget is the right company for you.
25 May 2018
Very helpful and friendly staff
12 April 2018
Very good service
25 February 2018
Great service, drop off was as easy as collectionNone
14 January 2018
It was easy all the process of picking and delivering the car
11 January 2018
Fast shuttle to the pick up
Relatively fast pick up service Pick up outside the terminal
11 January 2018
Fast service Car extras
07 December 2017
Very nice staff, very good car.I was specifically looking for an in terminal rental, but I had to catch a minibus. This made the whole process too long, as I had to wait a long time for the bus.
22 November 2017
Easy, cheap and goodNone
26 September 2017
25 September 2017
Staff was nice in Porto! Which doesn't happen the same way in other stations of the country.The power of the car was a bit too weak.
24 September 2017
friendly desk - an easy airport to get back to
24 September 2017
Excellent service. Very helpful staff.GPS language was French.
23 September 2017
Friendly reception Upgraded car, very helpful and professional staffNothing
19 September 2017
No comment, was everything well professional taken over.
06 September 2017
great car, great price, polite staff.some confusion at collection, the car was not ready. we got an upgrade, so that was not realy a problem, but we did have to wait over 30 mins. should give a map of petrol station and drop off location to make returns easier.
05 September 2017
Excellent car (Peugeot 308 estate)Nothing
29 August 2017
modern car which was in a good condition though I did have to point out some additional scratches which weren't marked on the initial paperwork.
Dropping the car back was very fast (much faster than the different company I used in Porto last time)It seemed to take a long time to pick up the car. I don't know why they seemed to be entereing s lot of information into the computer for each customer
01 August 2017
Easy and quick transfer to rental office. Clean and brand new car. Very unhelpful and rude lady at the counter!! The 10 mins we spent with her were, without any doubt, the most stressful part of hiring a car...
25 June 2017
The efficiency of the staff and the friendly manner of the lady who served me.None
16 June 2017
Quick friendly service
23 May 2017
Good service, very nice
07 May 2017
Great customer service N/a
16 April 2017
That the car got replaced for another car.That the car given to me had a malfunction.
29 March 2017
Offered us a Peugeot 108 which did not serve our purpose. However when we told the clerk that this was not in accordance with the booking that we made with Rental Cars, he was very co-operative. He checked to see what was available and he came back and told us that if we could wait for 15 minutes he can get us a new Renault Captur.
02 December 2016
The associate that we spoke with was very friendly and helpful.It took too long to get the car. There were unused computer stations while we saw multiple employees in the building that could've helped.
16 October 2016
The car was in good condition. Pick up an return was very quick. No hard selling of insurance/gps etc. Nothing to do with the company, but for people travelling to Porto, there is no fuel station in the airport, so if you need to return the car with full fuel tank, fill the car on the motorway.
09 October 2016
Have not received confirmation of the Full Protection insurance refund from Rentalcars after informing them that I had to pay the additional insurance at Avis/Budget when I picked up the hire car
07 October 2016
Good value for money.Long wait at rental desk.
01 October 2016
Very friendly and helpful staff.Check in us a little small and cramped.
16 September 2016
Budget staff extremely helpful great car and great value for money, highly recommended
14 September 2016
THe car was fine. Unexpected additional expenses e.g. the complicated electronic toll reader
Trying to persuade us to buy additional but unnecessary insurance cover
Very difficult to find the office on our return. Should be programmed into Satnav or a proper map with sufficient detail to locate the office.
14 September 2016
The company is reliable with no extra hidden fees.The car had a few external and internal damages.
22 August 2016
Good quality modern car.
07 August 2016
car stereo with usb and bluetooth
23 July 2016
Good Service, exact same car as bookedCounter staff try to over sell insurance and upgrades
05 June 2016
Always use budget so just stick with them
10 May 2016
Excellent staffThe pickup-point was not at the terminal, as annonced.
19 April 2016
We know the set up and always use them
15 April 2016
The insurance excess payment was quite expensive.
24 November 2015
We got a similar car as we booked, a little down-graded, but also cheaper. The car is new and in good condition. The pickup of the car took quite a long time. The staff spent lots of time to persuade us to by more insurance, more services and to upgrade the car with extra cost.
31 October 2015
Personnel aimable et disponible.Ceinture arrière abîmée nous avons dû changer de véhicule. Prise en charge trop longue.
19 October 2015
efficiency clean reliableoptional insurance to expensive
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