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Avis Reviews Florence

Read customer reviews on Avis in Florence and find the best car hire deals guaranteed

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DavidOctober 19, 2017
Car was in good condition and performed well
The drop off in Salerno was difficult as there was nowhere to off load. We were blocking traffic while rushing to unload the car.
MuntasirSeptember 3, 2017
The car was stocked with technology and very nice to drive.
The car was not available on location at the time of booked pick up. I had to wait for more than an hour until it was driven from another location.
AlexandreJuly 24, 2017
Unfortunately Avis had a system's issue when we arrived however staff was helpful and it is always nice to benefit from an upgrade.
System breakdown.
July 17, 2017
The Audi A1
The price of the GPS are they kidding and it did not come with a suction holder they didn't seem to care so I asked for a discount and did get it cheaper.
July 17, 2017
Car good, service good
How long it took to pick car up in Firenze
July 3, 2017
The time it took to get served.
AndrewJune 27, 2017
Car was fantastic, condition of car was immaculate, price very competitive, helpfulness of counter staff second to none, with map provided to leave immediate area without incurring charges in the nearby ZTL.
Child seat was not of high quality and was not initially in a useable condition. Location is congested and on the edge of the ZTL. Office is small and on drop off was overcrowded with people trying to hire cars spilling out on to the street.
June 19, 2017
We got upgrade from SEAT Ahambra to BMW 218D.BMW performance is really good for the road in Tuscany,
However, 218D is much too small compare to Ahambra for 7 seated with luggage.
RichardJune 14, 2017
Friendly staff, clean cars
We had to wait over an hour to see a member of staff.
June 8, 2017
Car was perfect and drove perfectly thru Tuscany!
Returning car was not clear and did not understand
BarryMay 24, 2017
The manager at the branch in Florence was extremely helpful and pleasant. Upgrade was appreciated and the car drove very well and was certainly economical.
A drop off service to the hotel would have been helpful to save a taxi trip to the Florence branch to pick the car up. Returning the car took an inordinate amount of time at Pisa airport.
May 9, 2017
Still waiting for my deposit to be return - no response from the company regarding this in over a week.
MatthewMay 7, 2017
Even though I didn't get the car I thought I would get, the alternative was cool.
Took 3 hits to pick it up.
AshleyMay 7, 2017
We loved the car Avis gave us. It was so much fun and very clean/new. What a treat!
StevenApril 10, 2017
Great reception in Firenze even if there was a bit of a queue.Great pleasant counter staff, exact car that I had booked.
Lack of detail on exactly where the drop off point in Rome was. Had to phone them and get directions on the day but otherwise all good.
January 30, 2017
Office closes too early on Saturday at 4:30pm
BenSeptember 19, 2016
Car was very good, location was easy to get to, there was a queue but it was not too long. The Alfa Romeo was extremely nice to drive and in perfect condition, other than a few marks but these were accounted for.
Very hard to find the drop off point and the carpark at the Train station was very tight to navigate.
September 12, 2016
Very helpful staff at AVIS, offered me a choice of 3-4 models to choose from.
August 31, 2016
Car was as required
Too much paperwork - most of which was duplicated from the booking
August 8, 2016
Employee at counter was very helpful! Particularly since I was given a totally different car originally (a fiat 500-2 door car-instead of the Toyota Yaris-4 door).
In the end, I didn't get the Toyota Yaris, but a VW Golf... Seemed smaller then what I expected based on appearance of Yaris online. Disappointed by that. Finding the car, was a mess!!! And no one was easily accessible to help us. Took way too long.
March 31, 2016
Drop off Rome Termini Impossible location to find Horrible location to access
February 15, 2016
Molto sporca e luce anabbagliante bruciata
January 6, 2016
The precision of the hour to drop off the car ... For 1 hour in delay I paid for another 24 hours
WeiDecember 29, 2015
Helpful staff at Rental Car when I was making the booking. Avis was able to arrange a return after their office was closed for a small fees. Car condition was excellent.
1) AVIS claimed that the comprehensive insurance bought via rental is not fully comprehensive and ask if I like to get additional coverage directly with them. 2) We got a Toyota Auris Hybrid instead of the Mercedes GLA which is still a good car.
December 20, 2015
Very good service
November 13, 2015
Shuttle from the airport to the car hire place.
Difficult to find the car rental drop off - very bad sign posting from the airport. We didn't get the same model I had booked. It was from the same group but it was an estate car.
michaelAugust 20, 2015
I had a choice of cars in the same class but I went with the one I booked.
That I had to give back my Mercedes. Great car!
August 8, 2015
It took 2 days to confirm which car and there was no guarantee of a baby seat
MichaelJuly 31, 2015
Booked and paid extra for GPS and it didn't work. Would like a refund for this.
July 2, 2015
your outside support staff just go thru the motions need alot more pr. work
June 17, 2015
To long time to pick up the car
June 7, 2015
We had to wait a long time to get the car.
FrancisJune 7, 2015
Upgrade to a BMW
June 5, 2015
Overall good
Staff is not very friendly. Walked into the door, not greeting but a hand sign to stop us and wait. Then within 5 mins, 2nd staff helped us.
May 11, 2015
Staff at desk were great both picking up and dropping off.
had to wait a bit picking up and there were a few small marks on the car that were not marked in the condition diagram.
April 10, 2015
Poor shuttle bus service
FongMarch 31, 2015
All the staff are very experienced and speaks english very well. All documents are done very fast, very familiar with the terms and conditions of the insurance policy that had been bought. Expalantion of the contract and insurance are very clear. I would say "Excellent"!
There is nothing that I don't like!
August 15, 2014
Good value for money via Friendly AVIS staff on pickup.
Would have liked the option of a 4x4 suv automatic but none available. Not easy to return car at the airport rental returns before 7am, e.g. building was closed so couldn't use the toilet!!
August 8, 2014
The car we were given was great and easily fit all our luggage, it was also suited to Italian roads and traffic conditions.
The amount of time it took to take out and return the car, maybe some more staff at peak times would be helpful
GaryJuly 27, 2014
Mercedes vano 7 seater automatic was excellent for 6 adults with medium luggage yet still OK driving around narrow roads in the Tuscan hills. Very comfortable inside with plenty leg room for tall people.Easy access to Avis Area inside covered carpark. Friendly English speaking staff.
Very busy on Saturdays so allow plenty of time if connecting with trains etc.
WarwickJuly 21, 2014
Fast and friendly service .
Nothing really.
MassimilianoJuly 8, 2014
Courtesy of the staff, conditions of the car
June 23, 2014
Poor road signage for returning to drop off point - had to do a few laps around the streets to find way in to the rental area - not your fault - but this was difficult
IanJune 16, 2014
Unike other companies I have used in the past the process was uncomplicated, swift and with a person at the handback point to inspect the vehicle with you post use to agree its satisfactory return
Extremely high insurance excess charges which, if you are sensible, require and additional insurance to cover them
June 16, 2014
Picking up the car in Florence was quite easy and the car was good value for money and staff spoke English, which was helpful.
When returning the car at Pisa airport there were no signs telling you where the Avis car drop off was and we had to ask a number of people and it was quire stressful.
MichaelMay 29, 2014
The car hire area for Venice is about 4 kilometres from the airportthe signage is useless it took me 2 hrs driving round and round to find the car hire area. When i found it, it took 50 minutes to complete paperwork
May 15, 2014
- Car upgrade - New car - Staff attitude
- Full insurance coverage offered by was NOT zero excess, so the wording needs to be clarified to avoid confusion
May 11, 2014
Convenient for city centre. Corteous staff
Long wait before being able to be attended to, maybe because it was sunday morning and a lot of people were also renting.
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6.6 / 10
1000+ ratings