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Avis Reviews Madrid Airport

Read customer reviews on Avis at Madrid Airport and find the best car hire deals guaranteed

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September 25, 2017
The kindness of the staff
We have asked for a vw polo and we got an Audi A1 Which is terribly uncomfortable.
KingAugust 29, 2017
The information is very helpful. The collecting point is accessable. It us very convinence for travellers.
ILLYAAugust 21, 2017
I get a damaged car
ERNESTOJune 22, 2017
We did not get the car that we reserved
June 20, 2017
The state of the car was excellent
It took me more than one hour to find the Avis staff. They were wondering around in the car par. Good thing i was not in a hurry.
NeerajJune 19, 2017
Helpful and supportive staff rendered good support on the go . A dependable car hire company.
Wish the would promptly provide invoice / documents to process claims for the damages .
May 7, 2017
Clean and good maintenance
Car navigation system is weak and slow.
May 4, 2017
The desk was closed when I arrived the airport. I had pick up the car the next day
HamadApril 16, 2017
staff experience and flexibility
time to prepare the documents
March 5, 2017
Car was the group I asked for , you gave me a good price
While clean , The car was thoroughly "used " in its condition . Other companies I have used provide newer more presentable cars . I wonder of the poor quality of the car was reflected in the price .
KeithMarch 3, 2017
Very difficult to locate drop off. Office not manned at midday.
February 5, 2017
happy overall
all was fine
NABEELNovember 21, 2016
the car codition
the address of the car company in getting back the car there were no guide we were lost and spent 30 minutes looking for a sign of rent car in the airport
MikelNovember 6, 2016
- Modern and clean car, same class and size as ordered - Relatively quick counter service - Fuel was full on pickup - Not too pushy to upgrade insurance coverage.
- Despite being told that the car had no damage, there were about 8 scratches and scuffs that I had to note and get approval on before departing
October 10, 2016
Upgraded to a really nice car.
Long wait to pick-up car.
October 2, 2016
Audi A4 was a beautiful car, great for long drives
Not applicable
JanuszOctober 1, 2016
Fast and effective service
The car had a number of dents, scratches and a broken antenna. Alas, I had to come back to the counter twice to report damages that were not listed.
JohnJune 1, 2016
The professionalism and quickness.
No maps available or presented
ClaireMay 31, 2016
All bery good service - good ar to drive and economical with fuel- very happy - thank you
TofanMay 12, 2016
Car almost brand new! Smelled still like new. Very smooth in driving. Very nice options: phone ready, usb for charging.
MartinMay 11, 2016
Easy drive, great size for four fishermen and their gear.
I had to return to desk to report a few marks on the car that were not already reported on the damage sheet.
May 10, 2016
The car was really nice, the service quick and efficient. I also liked that the car pickup was really opposite the airport. Staff was helpful and fast.
Madrid airport and the signposting towards it is really, really bad. It is unbelievable that it is easier to find the car rental companies and airport in Johannesburg, South Africa than in Madrid. Signposting to the car rental companies for delivery back in Madrid is also pretty horrible. Normally bringing back a car is simple but not in Madrid...
April 17, 2016
Todo perfecto y rapido. El coches estaba impeccable. Repetire
JamesApril 5, 2016
Quick for desk at pick up. BMW had no spare wheel as normal for BMW. But car was not fitted with run flat tyres as is usual in this situation. So if had puncture on way back to airport I would have been stranded and missed flight. Luckily this did not happen on this occasion.
YacoubMarch 13, 2016
At Seville airport no one was at Avis office at 5.00AM it was close they start work at 7.00 AM. I dropped the keys in a box in their office.
MoiraFebruary 11, 2016
Every thing
Would be helpful if satnav could be set to first address and Avis drop off set in the satnav for return
JacobNovember 30, 2015
The agent was fantastic. She realized that we wouldn't fit in the car we booked and gave us a similar class but with more truck space. Great experience.
October 30, 2015
The staff was trying very hard.
It took a long time to get the car and it was not ready when we finally got the keys.
NeilOctober 2, 2015
Convenience of car pick up location, directly outside the terminal. Ease of use of the included GPS.
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Avis Rating
Madrid Airport
Very good
7.9 / 10
1000+ ratings