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Avis Reviews Rome

Read 50 customer reviews on Avis in Rome and find the best car hire deals guaranteed

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AndreaMay 13, 2017
Extra help to reduce waiting time
Nothing i didn't like everything worked out great
May 5, 2017
Good English,car was in good order.
They didnt have the car I booked & I had to take a more expensive bigger car.I didnt want or need a station wagon.
DavidApril 17, 2017
Car was new, procedure crisp. Diesel for fuel efficiency
I did not get the Alhambra SEAT. Not sure how many they really have. Problem was with 5 persons, we were really tight and squeezed on luggage space.
April 16, 2017
Brand new car.
Long waiting time at the counter when collecting the car (20-30mins).
mirceaApril 9, 2017
love the Opel Adam very nice and eco-car!
the staff who helped us had difficulties in understanding English but other than that we were happy with Avis
November 5, 2016
Rental cars service was first class
Avis were reasonable
AlexanderOctober 24, 2016
cleanliness of the car
Changing gears all the time - the car needed to be automatic - that's what we drive at home.
September 22, 2016
The car and the delivery was good.
The time it took to pick up my car.
MichaelAugust 21, 2016
New BMW 1 series albeit a bit small.
1. Being offered a Toyota Yaris instead of the BMW 2 Series booked and only after some protest got the BMW 1 series. 2. Ticket system at the booking desk is not obvious - the machine is hidden 3. The signposting to return the car at Rome is very poor and would be easy to improve. I think its actually worse now than it was Clear early signs needed
JamesAugust 1, 2016
Renauly Espace...easy to drive. Good mileage use.
Not good A/C
BruceJuly 26, 2016
Rental staff at initiation were excellent. Car was almost new and exactly what I wanted.
Cost of collision damage waiver was expensive.....more than the cost of the rental!!
DennisJuly 23, 2016
Luxury car with gps was great
The insurance deal with this agent is not a deal with avis
July 17, 2016
Drop off
the 'or simular' was smaller so problems with suitcases
DominicJune 26, 2016
Venice, staff were very helpful, and even escorted us to the water taxi.
Rome staff were accommodating, but the car originally offered while same category was smaller. We expected a Pugeiot 308 and were offered a Fiat 500L. This is a small car within the category. We were able to get a Pugeiot 308 after I complained that baggage would not fit.
ROSEMARYJune 12, 2016
Car was wonderful, handled well,
June 12, 2016
It was hard to find the rental car area at fiumiciano
June 5, 2016
Staff courteous and got an upgrade
Length of time waiting in queue to be attended to and filling out paper work
May 23, 2016
Staff were great at arrival,mflightnwas delayed, and they sayednbeyond closing hours
Sat Nav didnt work, error message missing card.
PaulMay 22, 2016
I liked you can prepay for a tank of fuel,the staff spoke good English.
Didn't like the time it took to collect the car.
YuriyMay 7, 2016
we were given an option to return car with an empty fuel tank
comparatively long queue - we were the fifth in line
May 5, 2016
Easy service and straight forward experience.
Everything was good.
April 1, 2016
Very helpful staff, both at the car booking counter, and the place where I actually picked up the car. The car was also in good condition, as were the accessories that I'd asked for (GPS + car seat).
While I'd paid for an E class Mercedes, eventually the car that I was given was a C class.
December 30, 2015
The car was really clean, in very good condition, modern. It was only 5000km brend new car. I could not find the desk of Avis for a lot of time. May be it was my fall. But after all paper Job was done the Avis shattle quickly got us to parking, witch was 5 minits awaiy from central station. So basically everything was goot enouth.
In compare to car I got on Tenerife and Cyprus the rrice was really 100% highter as could be. So I think it was to expencive. And additional insurence was also to expensive.
November 18, 2015
Everything was perfect!! dind't even have to refill the car due to the discount. Thanx!
PeterNovember 8, 2015
Simone at the desk was very nice and helpful
September 20, 2015
Not enough staff at the Avis pickup counter.
September 10, 2015
Car was really nice, very fuel efficient and easy to drive
It was very difficult to firstly find the Avis counter at Rome airport then the queuing system was not well signed or organised.
JaneSeptember 7, 2015
Italian lady at Avis desk sorted out the problem regarding the changes which had not been passed through from Rentalcars correctly. Upgrade to Renault Clio diesel great as travelling around Abruzzo/Molisse/Lazio.
Problems initially at desk as change of lead driver needed. This had been requested by phone to Rentalcars on 20/8/2015 prior to trip and attempt made to amend booking online as well. Had to report issues with cleanliness of car on return. Insect bites from carpets?
TuiSeptember 5, 2015
at venice they made us (with my 4yr old) walk from the rental car park to the airport with a tonne of luggage, and pram.. they are terrible service here, and crappy small trolleys
MichaelSeptember 5, 2015
Efficient and friendly drop off.
Given a Fiat Panda which seemed to be a very under powered car.
AndrewAugust 23, 2015
Asked if a GPS was in the car and told no so hired one from the desk. On return it was noted so hopefully I will not be charged.
August 21, 2015
Garage staff very helpful and friendly
The wait at the Avis desk to get the car booked took nearly an hour. Also, we had to sit in the shuttle transfer for another 10-15 mins until the driver had a minimum number of people to make the journey
August 20, 2015
Car was in good condition
A bit underpowered--but we got what we paid for. You cannot expect more!
August 3, 2015
Friendly, efficient. Staff
Hard to find, no clear marking rental cars & Avis on airport Rome
July 27, 2015
It was very difficult to find the drop off location, and no information was supplied on where to find it.
July 22, 2015
Car was clean and staff at counter were lovely.
The time awaiting at the service counter at the airport need to be improved
AllenJuly 16, 2015
Simone was very helpful and professional in all dealings, pickup & dropoff.
Vehicle windshield washers were not operating.
July 15, 2015
Good car. Great courteous and efficient service.
stephenJuly 6, 2015
I hated the car. I would prefer to book a specific make and model
StephenJune 28, 2015
Very friendly staff who were clearly overburdened with renters
Long lines at counter--more than 45 minutes the counter had room for more attendants but they were home sleeping
MichaelJune 24, 2015
Good size car.
Our GPS unit wouldn't always take addresses.
TatianaJune 15, 2015
Car and technical service
I wasted too much time in line before get to the reception. Reception worked very slowly. They explained that situation because of the PC system!!!
RobertJune 2, 2015
Drop off signs going back to the airport are not clear. This needs improving. Pick up time was more than 1 hr.
May 20, 2015
Mrs. Francsesca was very friendly and kompetent!
JanneMay 19, 2015
It was kind of hard to find my way back to avis park building. Google maps point would have helped.
MonawarMarch 30, 2015
Every thing wes so good thank you so much
ianFebruary 7, 2015
upgrade on a special deal
need a small car in City so would not have taken upgrade if I knew I would be doing inner city driving and parking
HaraldDecember 21, 2014
Friendly service
car had scratches
KifahOctober 17, 2014
The car was clean with excellent mechanical condition
Dents on the car body the navigator charger cable was defected
alanOctober 10, 2014
The charge for changing the return from Termini train Station to FCO airport was waived. The car was in excellent condition and we had no difficulties with it.
My choice of car was wrong. The engine size is a bit small for hilly driving (much of Italy), uphill starts, and the car is a bit light for autostrada driving at speeds over 115km/h (70m/h). I would hire a larger engine capacity, heavier, car in the future.
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Very good
7.075 / 10
1000+ ratings