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Sicily By Car Reviews Palermo

Read 50 customer reviews on Sicily By Car in Palermo and find the best car hire deals guaranteed

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August 4, 2017
Ease of drop off
Time for collection
MaxJuly 28, 2017
Staff. I would recommend to friends!
Everything was fine.
gilbertJuly 19, 2017
The staff very helpful A reasonable price
July 17, 2017
Very near to pick up the car outside the rental desk. Very easy procedure to leave the car and keys to external box, due to being very early in the morning.
Overall cleanliness of the car. Although the car was the same group as the one booked, it was very basic in optionals and accessories.
July 16, 2017
Fantastic customer service at the pick up counter!
June 26, 2017
I do not want to wait more then 10 minutes. I waited more than 1 hour for the administration.
June 24, 2017
Thanks to the Thursday 22 employee(lady) I was able to reach the wedding ceremony in Trapani on time.
Not the case
June 19, 2017
Easy to find service desk and no nonsense approach to customer service
JohnJune 4, 2017
Desk near arrivals gate and short walk to car
They like the car returned clean inside This would be much easier if there were floor mats for rack passenger which could be taken out and cleaned
LoganMay 22, 2017
i am still awaiting my invoice for the usage and my deposit.
May 19, 2017
The car was new in almost perfect condition
DeepaMay 3, 2017
I booked an Automatic Diesel car. First they assigned me a manual car and when requested they changed to automatic and it was not Diesel which we discovered only later. Requested a change of car and they said no availability and will call back next day. There was no call back. I was busy with my trip and was unable to go behind it. So used the car.
KathleenApril 19, 2017
The clerk at the Palermo airport was very friendly and helpful. We received a car that was "almost" new, quite a difference from our last car hire.
Catania airport - signage is too small to easily find the specific car return area.
February 5, 2017
Fast, efficient pick up and drop off. Friendly staff.
Signs to airport drop off at Catania were not clear.
December 11, 2016
Condition of the car. There was damage that the rental company had not noted which we had to identify for them.
MilanOctober 27, 2016
Car was fantastic. Process was relatively simple at pick up. Excellent at drop off. Price was very satisfactory.
The queue waiting to pick up a car late at night was long meaning we waited for over an hour to get the car and meant we got to our B&B after midnight.
GrahamOctober 24, 2016
The car and the price
October 21, 2016
Process was simple for puck up and drop off. Staff were nice.
October 17, 2016
Good but would be better if somebody comes with us to show us the car instead to let us find it in the dark
ThomasSeptember 30, 2016
Well located hire desk Friendly staff Efficient staff Ease of return of rental car
Car was not clean on collection
September 26, 2016
Very quick and easy! Definitely would recommend
Just make sure you get a semi-powerful car in Sicily, the hills can be tough to get up if you have a small car
LucaAugust 21, 2016
Friendliness of the staff, location of desk and pick up/ drop off location and procedures, all in all a very good experience
July 5, 2016
very smooth
June 19, 2016
Orginal car booking company did not accept american express so we had to call and change booking . Wasnt not happy about this .
June 13, 2016
Pragmatic approach
May 1, 2016
Picking up was quite easy
Dropping off in Catania was difficult due to poor signposting and the initial counter staff were not very friendly
January 4, 2016
Staff wasn't too bothered about the car being dirty and was friendly and helpful
Car had some damage, despite initial claims that it hadn't - felt like I had to have that documented properly to prevent hassle later on.
December 29, 2015
the car wasn't very clean
November 30, 2015
Shuttle bus
October 27, 2015
No free second driver. or allowed to pay for second driver for 3 days.
SalvatoreSeptember 28, 2015
Fantastic Company to deal with Car was clean and overall experience Excellent
September 20, 2015
the Car drop was very efficient and quick.
We waited nearly 60 minutes at the counter to register and pick up the car keys!
HenrySeptember 17, 2015
Undue delay when collecting the car....considering the car had been paid for and the insurance organized.
September 15, 2015
Hospitality, kindness, efficency
Nothing to mention
BrianAugust 30, 2015
Good value, no issues with the car
Extremely slow queue to get the car. I'd booked a Smart ForTwo (or similar) as I was keen to try out the Smart. But not available - a Fiat Panda instead. I'd entered all my details on the RentalCars site 'to save time at the airport' but they all seemed to have to be entered again, adding to the delay.
August 29, 2015
Value for money
Time it took to pick up and drop off car
GiovannaAugust 4, 2015
Not being accompanied to the car as it was late at night. There were some marks on the car not shown on the paperwork but these could not be easily seen in the dark.
July 20, 2015
overall good vehicle to drive; very spaceous
very slow uphill; they marked the wrong amount of petrol on pick up and had to pay some euros extra on drop off
PhilipJuly 17, 2015
Great value- will use again
Time queuing at Palermo pick up
RichardJuly 15, 2015
Staff were very good. Good English.
I purposely selected a small car but received an upgrade to a bigger car. Whilst I appreciate this is great, for my trip I wanted a small car. The bigger car caused a few issues
July 10, 2015
wait so long to pick up the car
July 8, 2015
Coveience and price
Small boot
EdwardJuly 2, 2015
The car was good on mpg
The car wasn't clean when I picked it up inside or outside When I booked the car on line I booked it fully comprehensive insurance and when I picked up the car I had to pay the excess of 800€ and I was told if any damage was done to de car I would be charged for it and then I would have to clam it back off the company I booked with
CiaranJune 26, 2015
The car was brand new, very clean. We had requested a 5 door but this car was only a 3 door, as we were carrying a bike with our luggage, but it turned out not to be a problem as it was big enough to fit everything in with ease. Picking up the car was quite slow due to the number of people there but dropping it off was simple and the man was very helpful, will definitely use again.
June 22, 2015
dear sir or madam, this is a tiny recommendation. when dropping off the car, many customers were upset they had to follow the queue twice, as of course the car had to be checked before finishing the paper work; a simple but easy note ( 1. have the car checked by an assistent 2. then proceed to the counter) could eliminatie lots of nuissance and be pleasant for your helpful personeel..
see next
AdamJune 15, 2015
Very kind and helpfull staff, I got better class car than I booked :)No problem with dropping. I recommend Sicily By Car.
On there was different value of deposit (super offer with 300 EUR deposit). While taking a car I pay deposit of 600 EUR.
June 15, 2015
The only thing I can suggest is to have more staff working at the counters at least two people.
June 8, 2015
Easy drop off at Catania airport - helpful staff and very efficient.
Staff at Palermo could have been a little more helpful. Asked me to email him my voucher from my phone but without giving wifi password - had to ask - gave us the keys and just said your car is up the road. Would have found it helpful if he had shown us to the car and perhaps showed us how the damage on the vehicle related to the damage on the paperwork. I had read a lot of very negative reviews online about Sicily by car so was a little anxious about the booking and took out all possible insurance to cover us. Catania drop off staff were much more curtious and helpful.
June 3, 2015
Good staff and clean car.
The gauge on the car wasn't working properly, I think, so it looked full when I picked it up, but used the tank really quickly for such a small car. Either that, or it was filled with some kind of cheaper petrol ?
May 27, 2015
Long wait by desk because personal was bust. More damages before than pre signed.
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Sicily By Car Rating
Very good
7.45 / 10
5000+ ratings


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