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Europcar Reviews Edinburgh Airport

Read customer reviews on Europcar at Edinburgh Airport and find the best car hire deals guaranteed

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November 27, 2016
Just very efficient
LorraineNovember 19, 2016
Ease of picking the car up
Trying to sell you add ons at the European desk
DavidNovember 18, 2016
Staff helpfulness and attitude. Documentation good.
Lack of instruction manual
November 8, 2016
The staff were extremely accommodating and very professional & friendly. Gabriel in particular.
I was not asked to check the car for scratches etc but in fairness it was dark. Upon return, I was informed that there was a scratch on the front right wheel trim. I could not confirm if this was me that caused this although I know that I never had any bumps etc.
November 7, 2016
Very helpful staff both at pick up and drop off
GlennNovember 5, 2016
GPS fantastic when you don't know the country
November 4, 2016
Very helpful desk attendant
November 2, 2016
long walk from arrivals to car hire office
October 25, 2016
The unexpected upgrade was a real bonus (possibly caused by their computer system crashing)
The lack of checking the car before we left was a big concern, as it was only when I went to return it that I spotted some serious scrapes and damage to the front bumper
sharynOctober 22, 2016
Thorough explanation from Europcar consultant about everything we needed to do including how to leave the airport & how to return to the airport for drop off.Also consultant was very friendly
JosephOctober 20, 2016
The ease of picking up the car after a long haul flight. The customer service officer Carol was very informative.
The vehicle cleanliness
GrahamOctober 16, 2016
Car was lovely & spacious. Staff at both ends friendly and professional.
Whilst we received an up grade we paid a lot for it. More than the original booking of the car. We were told of upgrade price but after 24 hours of flying and no sleep it didn't quite sink in.
October 15, 2016
Location of rental desk - a 5-10 minute walk from the airport arrival building, outside with all my luggage, and the same again in the rain after dropping off.
October 3, 2016
Assistance by staff
No built in navigation system in vehicle
MargaretOctober 3, 2016
Ease of whole process.
No basic instruction in car for eg. Opening petrol flap, increasing volume of GPS.
AndrewOctober 1, 2016
The staff were 10/10 - Super helpful. Perfect.
September 30, 2016
The staff recomended an upgrade as we were in the highlands which was the best advice ever.this car is perfect for all Scottish road conditions
The sat nav was not changed to English and the previous users route was still on it which proved a pain.We ended up using our own till there routecoincided with ours.
RobynSeptember 19, 2016
Personal attendants
CraigSeptember 15, 2016
Friendly helpful staff and nice car
September 8, 2016
the model of car was unknown to me but perfect for our needs.
JosephSeptember 8, 2016
Friendly and efficient
RobAugust 31, 2016
Ease of pickup at Edinburgh was so much better than our previous hire at Heathrow
Some paper carpet covers in the footwells may save the carpets i used a map of cornwell which i could shake out every so often!
August 28, 2016
Electronic handbrake.
jamesAugust 26, 2016
hired a Ford Focus got upgraided to a Mercedes automatic fantastic car Mathew was a great help to us gave us a spare GPS in case we had trouble with the car GPS for first time driver on Scottish roads
GeorgeAugust 22, 2016
Staff helpfulness
ErnestAugust 22, 2016
Too long at vehicle pick up...not enough staff on. Windscreen and car wheels were very dirty hadnt been washed properly. Windscreen needs cleaning inside as well as outside.
August 7, 2016
Good customer service
Crowds at check in
August 1, 2016
The wait was too long. Once called forward there wasn't a car available so I had to wait another 30minutes!
July 31, 2016
We really didn't like the model's lack of a hand-brake. The button for the hand-brake is just very confusing and difficult to use.
July 29, 2016
The car was roomy inside but easy to park.
No one informed us that we could rent the car in downtown Edinburgh, rather than go back to the airport.
July 27, 2016
Had to drop car at Lancaster. Drop off location very difficult to find
PhilJuly 26, 2016
Easy transaction. Car was just what I wanted. No issues, very happy.
Location of the rental desk. Not that convenient when you have lots of cases.
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Europcar Rating
Edinburgh Airport
8.1 / 10
1000+ ratings