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Firefly Reviews Madrid Airport

Read customer reviews on Firefly at Madrid Airport and find the best car hire deals guaranteed

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November 15, 2017
Very good value for money.
A lot of scratches in the car that were not included in the pick-up document.
MilagrosNovember 1, 2017
The staff very helpful
October 30, 2017
always good value for money.
more previous info of best super CDW price.Rental car Company rate No info at all of how getting out of T4 airport . No cards and a lost of time twice.
MatthewOctober 29, 2017
Very smooth, pick up and drop off. Great price. On previous occasions, the cars were fine and enjoyable to drive.
The vehicle had a noise when the speed was over 70kph, I think it was a wheel bearing. It was an annoying noise at speeds above 70. Also there was no aerial, so impossible to listen to the radio.
October 27, 2017
The staff, both at pick up and car return.
There´s nothing I didn´t like.
DezsoOctober 23, 2017
Clean, new cár.
Agent did not inform about how and what to do with the car key in case the car is returned out of hours.
October 18, 2017
Good car, fast service
The location of the desk is nowhere to be found on the internet. Please note somewhere that it is in terminal 1 on the departures flour.
October 6, 2017
the parking is a real mess took years to understand no one mention the car cleaning in contract, cleaned the inside and still was forced to clean the inside although it wasn't a real mess
FrancescoOctober 1, 2017
Easy drop off at different terminal
Had to wait long time for the keys of the car
September 24, 2017
Really nicely equipped car.
The location of the rental office was in "departures", with no good indication as to where to find it.
September 24, 2017
All very good
September 23, 2017
Having to show receipt for gas station within 10km of airport
TumishangSeptember 19, 2017
The service was very good and what like really much is the fuel policy
September 16, 2017
Staff very helpful both at collection and drop off.
Location details changed a couple of days before collection but in fact the check in desk was still where the original details said it was. I could have wasted a lot of time searching for a non existent location.
September 11, 2017
nice car good price
Only 1 rental agent, long waiting time until my turn with only 1 customer ahead of me.
September 6, 2017
Staff very friendly and helpful
Satnav was setup in Bulgarian and also did not allow for fastest route if payment was involved. At the end we did not use the satnav
September 5, 2017
The rest was good, Firefly is very reliable and staff is always helpful
Wrong information online regarding the location of Firefly desk...It wasn't a good start
MichaelSeptember 3, 2017
Quick drop off
Desk in airport hard to find.Problems finding car due to overcrowding of pick-up area
PhilipAugust 29, 2017
Free additional driver and unlimited mileage.
Eventual total cost always seems higher than expected.
August 21, 2017
Staff. Excellent as usual.
Car park in Madrid airport is currently a bit chaotic. At peak times there is literally no space to drop off the car.
August 19, 2017
the staff were excellent.
it all went smoothly
TimAugust 8, 2017
The service; the car.
The extras being Loaded on. the wait.
August 7, 2017
blower of A/C couldn't be rotated. it was fixed in front of the passenger near the driver.
ManuelJuly 30, 2017
Friendly and professional staff
I liked everything
July 17, 2017
Everything went perfectly smooth. I'm grateful for that and would certainly use it again.
July 11, 2017
Staff, very friendly polite and helpful.
FranciscoJuly 2, 2017
Everything, starting with the representative at the counter. She did very well and when I ask her name for a positive comment, she refused it, saying "I only do the best I can for my customers". I have being renting with Firefly (through RENTAL CARS)years and I witnessed much improvements on service,quality and less focus on extra charges
SarmadJuly 2, 2017
Very kind and proffesional staff. I definitely recommend Firefly company.
Location of the office in the airport is not easily accessible.
June 25, 2017
Short time to pick car up, excellent condition of the car .
PedroMay 31, 2017
No esta claramente explicada la politica de gasolina. No me gusto pagar un seguro todo riesgo que no fuera del rent a car. Me hicieron retencion
May 16, 2017
difficulty if finding check in desk as no signs. Followed other company signs to find Fire fly. On return of car same problem.
AhmadMay 5, 2017
I was very hesitated to hire a car from firefly at the first place because the price was just too good to be true, but was an amazing decision I made, the overall experience from the pick up to drop off was very smooth and easy. I even got an upgrade to an Auto car.
JustinaMarch 19, 2017
The car was in excellent condition, it is easy to drop off, even in night.
One of the staff member has taken two hours of my time because he hasn't tried to make any calls when it was something wrong with my credit card. When his collegue came after a while, she has fixed a problem per 5 minutes.
February 23, 2017
Location was not logged into the sat nav and it took a while to find the car hire return
January 10, 2017
Staff were very friendly
Explanation of some parts of hire - especially location of car and where to return was not clear. It was lucky I speak some Spanish.
January 10, 2017
Normally Firefly is economic, but the waiting time....
The waiting time to pick up the car is way to high. It is always so. Probably the company knows the peak times, and then it would be nice to have support to help to decrease this time. It is stressing for the customers and for the employees.
LeandroJanuary 3, 2017
Everything excellent
December 3, 2016
Nice Seat Ibiza
The GPS we got, had only french we could'nt use it in Spain...
November 12, 2016
Staffs are friendly and efficient. They were friendly and helpful assistant was requested.
Got a car that had unconventional reverse gear that is pushed to the front instead of back. We were not briefed of the car, tried sometime trying to figure out and eventually requested for help, but otherwise staff was friendly and helpful when assistant was required.
November 3, 2016
Good car Good assistant when picking car up
Additional waiver expensive Slow drop off process Not clear where to drop car off
October 29, 2016
Staff could be more instructive and accompany us to car. Tyre pressure was down in 1 wheel, showing on dash!
JosephOctober 20, 2016
Very happy
CyrilOctober 12, 2016
Firefly were most helpful and I would use them again the car was clean an the staff very helpful
nothing everything was good
peterisOctober 6, 2016
All was good
Time to pick up , extra payments so big...
September 28, 2016
-Car was available at the agreed time. -Walking distance from terminal to the rental place
-Not getting the Fiat500 i wanted -Additional cost for services & insurance -GPS hired was in Spanish and it was hard to change the language.
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Firefly Rating
Madrid Airport
Very good
7.2 / 10
2000+ ratings


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