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Ratings for Goldcar in Catania
Overall value for money of your vehicle hire
Helpfulness of the counter staff
Time it took to collect your vehicle
Time it took to drop off your vehicle
Cleanliness of the vehicle
Overall condition of the vehicle
Ease of locating the Goldcar rental desk or representative
Goldcar locations in Catania
8am - 12am
8am - 12am
8am - 12am
8am - 12am
8am - 12am
8am - 12am
8am - 12am
Reviews of Goldcar in Catania
Real customer reviews
Find out what other customers think - so you can decide if Goldcar is the right company for you.
10 September 2018
Was not given clear instructions when picking up the car on how to access the drop off parking area. This resulted in wasting 30-40 minutes when dropping off. In addition inadequate number of staff on hand in the evenings at peak times.
04 September 2018
There was cellophane tape on the inside of the windscreen
02 September 2018
I liked the flexibility of the holding deposit, the helpfulness, customer service and the promised no worry I’m returning the car policy.I didn’t get the car that I picked but I had a choice of 3 cars to choose from.
31 August 2018
The staff were really helpful. They gave me a better car with the same price.
20 August 2018
quality of the car.could have been cleaner
24 July 2018
Car condition was good. Rental price was attractiveIf you do not buy the full insurance they will look for anything they can find to justify a damage charge. The local office was understaffed when I got there and the whole process took longer than needed.
19 July 2018
Time taken to pick up car. All the information is collected on the website when we book the car and then is manually keyed in again at check in...in all car rental situations. This must be speeded up and made more efficient
22 May 2018
Very good car & very good company!
02 May 2018
Staff was very efficient, no que on pick up and drop off and brand new car.
22 January 2018
Helpful, friendly staff. Lovely car.
28 November 2017
IT was easy to find the company e to take the carIt was given to me a different car and it was fixed an hour to take the car not good for me (I had to wait an hour in the agency)
12 October 2017
Í líke your service
09 October 2017
Pick up and drop off at the Goldcar site at Catania airport was an easy and pleasant experience. The Goldcar office is 5 mins walk with your baggage after turning right out of the airpot building. The staff were very friendly and helpful. Droping off the car was easy due to the location of the Goldcar site.Signs from the airport to the Goldcar site might be helpful. But if you do the prep before you arrive you shouldnt have any problems finding Goldcar.
07 October 2017
It was difficult to locate the car.
09 September 2017
EverythingWalk from car rental building to airport. Got wet in the rain.
05 September 2017
When I get the car girl on the service describe all needed information.
19 August 2017
service was very good at counter and car was almost new and did the job very wellIt took us a long time to find the drop off location as we were not familiar with Catania airport. Perhaps better signage or ways to help customers find the route back to the drop off location will help.
15 August 2017
The pick up time was better than other car hire companies in past. The car was brand new. We paid a small extra for upgrade.
The drop off was super quick and easyNothing all good.
Would defo use again
29 July 2017
Brand new car, Very economical. Local rep Gaetano very helpful.Nothing
24 July 2017
Good experience overall. No haggling when it came to returning the car. Pleasantly surprised by the ease. Thank you.A little sign at Arrivals or in the booking to indicate location of the rental desk would be useful.
06 July 2017
I like everything in Gold car especially the service I don't have nutting to say
12 June 2017
Car comfortable, good fuel consumption.Collection of car took too long
11 June 2017
Counter staff were friendly and helpful. Progressed the booking quickly and efficiently. Although the offer of gps was declined because we were already prepared for that they offered the hire of a 4G wifi which was not only better than our accommodation wifi but worked virtually everywhere we went and supported all our devices. No issues to detail thank you.
03 June 2017
The lady at the help desk (I believe her name was Nadezhda) was extremely helpful and friendly.The lack of signs/instructions from the airport. But I guess this applied to all rental companies at Catania airport.
30 May 2017
Easy booking, friendly staff, nice car.Waiting time too long. Offering of extra insurance over and over again, while already booked All-In with RentalCars.
29 May 2017
Very supportive staff.
15 May 2017
Clio was a clean car with low mileage - large boot for a small car able to take two suit cases. Diesel as well with excellent economy and plenty of power getting around hills/mountains.
14 May 2017
No queue at collection Nothing
08 May 2017
02 May 2017
CLEAN CARTHE TIME WAITING TO PICK UP THE CAR
26 April 2017
Very good fast servicePlane arrived at 6:15am and we had to wait till 8am to pick up the car.
12 November 2016
Good service at the counter of goldcar
17 September 2016
Our rating is extremely positive. This is because we had an unlucky situation that my boyfriend who has originally made the booking has forgot his driving license. Nevertheless, we called the support office (late at 22:00) and they have re-booked another car free of charge. Thanks for the support lady who was very caring and friendly :) Thanks!Just one hint to find Goldcar office. It is just beside the airport (3 minutes walk). Not hard to find.
31 August 2016
- Offered an upgrade
- New car
- Inbuilt GPS
- Not much time was given to rad T&Cs and after checking I found that these were in Italian (I do not understand)
21 August 2016
car battery was flat on second day of use. had to wait 2 hours for it to be rectified.
27 May 2016
the kindness of the staff - the car GPS: not up to date - many faults - sometimes confusing
08 May 2016
Nice carVery agressiv counter personel....that tried hard to sell us stuff we did not needed!
26 April 2016
Good car, very clean, enough space for 3 people, very easy to drive, brand new car I guess.very small engine so a bit difficult to overtake.
04 April 2016
New car and economic. Comfortable and good space for suitcases. We also paid for a gps which has not been upgraded for 13 months. This made our travelling more difficult.
15 August 2015
We had to wait for approx. an hour until the offices are open to pick up the car.
18 July 2015
new car low mileage .paperwork seems at a minimum compared to other companies and clearly printed not carbon copies unreadable .inside windscreen not cleaned making vision difficult with glare and sun.
28 June 2015
good car, everything worked.extremely slow and inefficient to process paperwork at outset. lot of pressure to purchase their additional insurance.
23 June 2015
We got an upgrade and free GPSCar had numerous dents
26 May 2015
VERY GOOD AND i WILL GO FOR GOLD CAR NEXT TIME
07 November 2014
Efficency of staff. condition of car plus free upgradecost of insuring the car
03 November 2014
Highly professional and friendly desk service. I forgot an iPad in the car when I returned it, and was immediately notified, so that I still had time to pick it up before my flight.
Difficult to find the Goldcar parking lot on returning the car
22 September 2014
Efficient service and the insurance cover was much much better then leaving a large deposit!More signs would be helpful especially in the parking lot. Since the Goldcar area is near the back it would help to put up a decent sign at the back.
11 August 2014
Not had the cost of the fuel returned to me for fuel not uses as advised by your staff
09 July 2014
The assistant was most polite, helpful, friendly and patient. Excellent service by him.having just one assistant at the counter with loads of customers waiting. This was no reflection on the helpful assistant but poor management.
19 June 2014
The staff were efficient and friendly with excellent English which helped a lot.N/a
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