Find out what other customers think - so you can decide if Europcar is the right company for you.
08 August 2018
Got the car quickly. No que and also fast when we should deliver it back
30 July 2018
Great value, good clean car and fairly easy pick up and drop off.
24 July 2018
Clean car. Everything ok.
23 June 2018
Very clean, brand new, staff professionalQuite diificult to find the return parkplace
23 April 2018
The car was not checked properly for damages by the staff when we picked it up.
It was difficult to locate the return Place.
20 March 2018
Great service...thank you
13 March 2018
the staff is so friendly , the car is so cleannothing
19 December 2017
The member of the staff was very helpful and efficient
29 November 2017
Good services. Nice people.
07 October 2017
Ease of pickup. No hard sell by staff on upgrades and extras No provision of instructions on operation of car. Little opportunity for familiarisation before being released on to the roads of Catania.
03 August 2017
Staff was helpful and good at explaining contract details. Car was comfortable and handled well. Distance from arrivals terminal, lack of directions to counter from terminal. Inconvenience of counter operating hours; my flight arrive at 06:30 a.m., counter opened at 08:00 a.m.
18 July 2017
Good car and good condition. The car was not very powerful which is slightly annoying on the highways
05 July 2017
time to drop off car was relatively quick and smooth. It took too much time to pick up the car due to queue at the counter.
the counter staff could inform us better regarding rental details.
30 June 2017
Perfect all. To looking for a carpark after landing.
27 June 2017
Car was very roadworthy and reliable. Lack of English speaking customer service Representative at the collection desk made the process more stressful as questions were not understood.
20 September 2016
The fuel economy of the the car , now my wife wants to buy one . There was a lady getting you a ticket and a form to fill out as you arrived which was helpful or it might of being confusing otherwise.Trying to find the drop off . There is so much signage it's hard to take in . A idea would be to have a simple map given to us when w picked up the car up ! .
16 July 2016
helpful and nice staff. Quick pick up and drop offThe car (Dacia Duster) had a built in sat nav .. which was a nice surprise. But there was a problem with the sat nav. If seemed to be out of calibration by around 20m. This is not much - but in Sicily with lots of turns close to eachother - it caused difficulties
08 July 2016
Getting the right car.having to end the holiday.
27 June 2016
Booking through website went very well and easy. Staff was very helpful. Car was clean and in good condition.There could be a clear sign on the arrivals at airport indicating where the Europcar Pick up place is.
09 February 2016
They were very efficient. No waiting, and no problems with the rental.
08 January 2016
AllThere were scratches on the car body
26 August 2015
A little too weak engine for Cicilian mountain roads.
15 July 2015
Nice car, good condition.I didn't print out my reservation information, and if I hadn't had access to the internet so that I could retrieve the email with the reservation, they wouldn't have rented to me.
06 July 2015
This was a nice car but had quite a bit of body damage, indicated by rough circles on the condition report. I took 20 photos in case of a dispute. Lots. Counter is too far from airport. One has to walk a long way in hot open air through randomly parked cars.I had to wait in a queue for over 40 min with only 2 people working. One was dealing with a couple who had not made a reservation which took far too much time. The car had too much body damage. The tank was only 3/4 full and I was asked to return in similar state. That is difficult to judge.
04 July 2015
Vehicle in excellent condition.
office not well signposted from terminal but great to drop off.
system a bit inflexible when 2nd driver only staying 1 week of two
02 June 2015
We had very good value for our money and for our needs.
27 May 2015
The car was in perfect condition.
06 May 2015
Free navigationNo concertante as requested
20 October 2014
Absolutely the best car hire company in the world!
15 September 2014
Staff v friendlyReturn ing vehicle was stressful as not signposted
17 August 2014
The staff were friendly and helpful both on pick up and drop off.The Europcar centre was very difficult to find on arriving at Catania airport. Directions were poor bordering on non existent.
26 June 2014
The restrictions of insurance cover regarding theft of car. The full cover insurance at over 24 euro per day much more than anywhere else in Europe. Usually around 15 euro.
24 June 2014
It is a shame that it takes 2hours to wait beqfore getting the car. Everything else is good
24 June 2014
we were given slightly bigger car for free. the whole procedure takes forever!
it took over an hour to get our car.
22 June 2014
Took 3 hours to pick up car.
30 May 2014
Great Car - convertible - and cheap to run.
Agent spent no time offering us endless services we didnt want.
Fast check in on return - after we found the place.A long queue at perhaps a busy time at Catania airport. Only one agent, who was slow.
After 25mins of waiting another agent appeared and was much faster and efficient.
Car was poorly cleaned - we needed to do it again as it was black and showed the dirt. We pointed it out to the Europcar man on duty but he could not do anything.
Quite hard to find the way around at Catania, which is not Europcar's fault but a map might have been offered.
27 May 2014
All great except ...Long waiting to pick up a pre-ordered vehicle (and it was a friday morning).
12 May 2014
When you got to the staff they were fairly helpful.Mechanically car seemed sound.A lot of superficial bodywork damage which made it impossible to remember it all despite it being listed on the form.Hard to find rental station and drop off.
28 April 2014
Nice carFinding hire desk
Road signs from airport
Signs to return car
Helpfulness of staff on drop-off
19 April 2014
I ordered an Opel Astra and lucky for me I received a Fiat 500L. A very nice car! Thanl you
15 April 2014
Poor signage at airport to rental car parks similarly when returning to the airport.
09 April 2014
Deposit return to credit card is the main problem.
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