Find out what other customers think - so you can decide if Sicily By Car is the right company for you.
04 August 2018
The car was in excellent condition The waiting time to pick up the car was too long, almost an hour
10 May 2018
quick and easy to collectnothing
30 April 2018
Ease of finding the rental car area.
Speed with which we left in the car.
Speed with which we handed the car back.Only two reps working behind the counter - queuing time approx 30mins and the airport wasn't busy.
Some chips on the front bonnet which weren't marked on the car condition report...although the rep at pick-up did mark them on the report - a worry none the less.
15 April 2018
The upgrade was great.More than 10 min to prepare the contract is too long. I travel a lot, and it usually takes less than 5 min. And if you had the fact that there were people before us, we waited more than an hour before being served.
12 April 2018
I was pleased to receive the exact make and model of vehicle I was expecting. This was critical as I had measured the dimensions of the vehicle to be sure to fit our luggage.Nothing.
06 April 2018
Excellent service would recommend Nothing
01 April 2018
Extremely happy Everything good nothing we didn't like
01 April 2018
Went well and smoothly No bad comments
10 March 2018
I booked a golf and got a ford
28 November 2017
Nice car - Citroen C3. Friendly staff.
22 November 2017
Fast and simple. Price was very good Can't think about anything I wouldn't like
20 November 2017
Great customer care from the girls at reception with a very friendly professional service.Nothing to complain about.
24 October 2017
No mats in the foot wells to keep car clean
23 October 2017
We kind of expected to go through a proper gauntlet of hassle and worries because of some of the reviews left online by unsatisfied renters but instead we received the best rental car experience of our lives! Got the exact car we wanted, superbly fast and professional customer service, all-inclusive kasko insurance was a reasonable 10eur per day
18 October 2017
It was uncomplicated.
Fast and very good. Nothing
06 October 2017
Friendly staff. Good value. Good experience.Long wait to pick up.
26 September 2017
the car had scratches that were not marked in the car rent form. I had to inspect the car myself and ask to include these scratches. Potentially, I could be asked to pay for these scartches on return of the car.
25 September 2017
Nice new car for a decent priceThey signal absolutely no dents on the car as they hand it to you. It is entirely your responsibility to check for any dents.
The car was not provided with full tank. They said it was "full for them" and there was some fault with the display. Yet, when I returned the car, the display did indicate full.
Pick-up took 80 minutes.
29 August 2017
Worth paying for "Queue jump", because car rental desks in Italy are the slowest on Earth! Got exactly the model I wanted (Mercedes CLA) and for a great price. Will use these guys again!Car could have been a bit cleaner when I picked it up. I had to clean the inside of the windscreen. But Sicily is a dusty place
27 August 2017
Back of seats too high, no visibility. No pick up,Sicily has a lot of mountains, you need cars with more power. You need to let your customers know that.
26 August 2017
very happy overall with whole service. Everything worked wellvery cramped parking conditions at Palermo car rental area!
04 August 2017
Ease of drop off Time for collection
19 July 2017
The staff very helpful
A reasonable price
17 July 2017
Very near to pick up the car outside the rental desk.
Very easy procedure to leave the car and keys to external box, due to being very early in the morning. Overall cleanliness of the car.
Although the car was the same group as the one booked, it was very basic in optionals and accessories.
16 July 2017
Fantastic customer service at the pick up counter!
26 June 2017
I do not want to wait more then 10 minutes. I waited more than 1 hour for the administration.
24 June 2017
Thanks to the Thursday 22 employee(lady) I was able to reach the wedding ceremony in Trapani on time.Not the case
19 June 2017
Easy to find service desk and no nonsense approach to customer service nothing
04 June 2017
Desk near arrivals gate and short walk to carThey like the car returned clean inside
This would be much easier if there were floor mats for rack passenger which could be taken out and cleaned
22 May 2017
i am still awaiting my invoice for the usage and my deposit.
03 May 2017
I booked an Automatic Diesel car. First they assigned me a manual car and when requested they changed to automatic and it was not Diesel which we discovered only later. Requested a change of car and they said no availability and will call back next day. There was no call back. I was busy with my trip and was unable to go behind it. So used the car.
19 April 2017
The clerk at the Palermo airport was very friendly and helpful. We received a car that was "almost" new, quite a difference from our last car hire.Catania airport - signage is too small to easily find the specific car return area.
05 February 2017
Fast, efficient pick up and drop off. Friendly staff.Signs to airport drop off at Catania were not clear.
11 December 2016
Condition of the car. There was damage that the rental company had not noted which we had to identify for them.
27 October 2016
Car was fantastic. Process was relatively simple at pick up. Excellent at drop off. Price was very satisfactory.The queue waiting to pick up a car late at night was long meaning we waited for over an hour to get the car and meant we got to our B&B after midnight.
24 October 2016
The car and the price
21 October 2016
Process was simple for puck up and drop off. Staff were nice.
17 October 2016
Good but would be better if somebody comes with us to show us the car instead to let us find it in the dark
30 September 2016
Well located hire desk
Ease of return of rental carCar was not clean on collection
21 August 2016
Friendliness of the staff, location of desk and pick up/ drop off location and procedures, all in all a very good experience
05 July 2016
19 June 2016
Orginal car booking company did not accept american express so we had to call and change booking . Wasnt not happy about this .
13 June 2016
01 May 2016
Picking up was quite easyDropping off in Catania was difficult due to poor signposting and the initial counter staff were not very friendly
04 January 2016
Staff wasn't too bothered about the car being dirty and was friendly and helpfulCar had some damage, despite initial claims that it hadn't - felt like I had to have that documented properly to prevent hassle later on.
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