Find out what other customers think - so you can decide if Enterprise is the right company for you.
27 June 2018
Staff were very helpful
21 May 2018
Getting a great car for the price of it.
11 May 2018
How helpful staff were when we had an accident and how quickly he sorted out another vehicle for us.The rainy walk from the airport
09 May 2018
Very helpful counter staff. Great vehicle which was very clean and tidy on pick up
08 April 2018
Quick convenient pick up process. Clean nearly new car. No issues
29 December 2017
Friendly helpful staff easy process for both check out and check in
04 November 2017
I use enterprise every time I hire a car as they offer unlimited mileage included within the rental price. Their service is always great and the prices are very reasonable too.
01 October 2017
06 September 2017
Very helpful and courteous staff, especially Ellie. Great approach to Customer servisrs and support. Well done.
On return, excellent service once again. Very impressive. Thank you so much.
12 April 2017
Nice car and reasonably priced
23 December 2016
Kelly. The person that served us was excellent and very helpful. I have say at this moment i will not use any other rental company after the service from them.Nothing. As it was supposed to be but better
19 October 2016
the entire rental experience. happy to say nothing. !
19 October 2016
Enterprise were willing to accept minor superficial damage to the paintwork and showed me a template they use to assess whether or not to charge a client. This is in distinct contrast to my rental from Avis last year when a superficial scrape on the plastic bumper resulted in a doubling of the rental charge.Tank was not quite at the full mark when I picked it up, something I only noticed once I had left the pick up area.
13 October 2016
Ease of picking up and dropping off vehicle.
Courtesy and efficiency of rental staff.Charging the deposit to my credit card instead of just "blocking" the amount as other hire companies have done. (it meant I got charged an unnecessary international transaction bank fee)
13 June 2016
From the ease of booking, the helpful desk staff to the lovely car, everything was first class
27 April 2016
Excellent service in every aspect, thank you
07 April 2016
The pick up and drop off experience was friendly, professional, and helpful.
Rafe Parker exceeded my expectations in customer care.
The car was almost new went without any problems, a pleasure !
J R Young
04 April 2016
I was served by the same member of staff on both pick up and return. He was very courteous and helpful and the type of person I would do business with again.
23 January 2016
Smoking Smell in the car.
07 December 2015
Courtesy and efficiency of counter staff. Pick up and drop off was quick and straightforward. There was no one on the desk in the terminal. There was insufficient information to find the Enterprise cabin as it is seperate from the other hire companies and we had not used Enterprise at Newcastle before. We had to ask directions at another desk.
12 October 2015
Fast and friendly serviceCar was dirty and the previous occupant had obviously been a smoker. I don't believe there is a large difference between the Mondeo and Insignia, so should of saved myself some pennies
02 October 2015
The staff and the car! Everything was very nice!
21 August 2015
Used Europecar the week before, enterprise far far better, no hidden tricks. N/a
05 August 2015
Excellent car. Very economical. Staff at Enterprise are very helpful. Not always the cheapest but excellent service. Worth paying for.
31 July 2015
Car was fabulous.
It was really quick to pick the car up-the staff member was very efficient.
I didn't know where the office was and had to ask the Europcar lady!
26 July 2015
The staff were super friendly
21 July 2015
Excellent service, great carSigns to find the car hire could be clearer, you are almost past the turning
14 July 2015
Fast efficient service with pleasant helpful staff. N/A
13 July 2015
Lucky the desk was open till 11 pmclutch was broken after 5 days. travel assistance and replacement of car went through very unpersonal/unfriendly calls, once deferred from Newcastle desk.
07 July 2015
Effeincy and Professionalism I was dealt with overall good job done Nothing overall
07 July 2015
Great service, exceeded my expectationsNone
22 June 2015
Car was in excellent condition and drove well.Enterprise rental facility difficult to locate on arrival at airport.
19 June 2015
Staff very helpful and efficient.Location of office is a walk from the terminal might not be great in bad weather.
15 June 2015
I had forgotten my driving license. Daniel at Enterprise sorted everything out. He was very efficient and friendly and a really nice guy.None
03 June 2015
all was good ,staff were friendly and helpfultwo door,
18 May 2015
Ease of collection and drop off and no pressure to add additional options or insurance. Process was well explained.
14 May 2015
Exceptionally helpful and courteous greeting and service both on collection and on the return of vehicle.None
12 May 2015
Keep your prices competitive and I will back!
27 April 2015
Enterprise rep was incredibly helpful
20 April 2015
Ease and assistance at officeThe site is away from the airport lounge
Not nice if it's appalling weather
16 April 2015
Flight was delayed intially til 9:30pm and did not arrive until 11pm instead of 4pm. I was pleased to find an attentive employee (I think he is the manager) dealing with someone else when I arrived after the official closing time.
30 March 2015
Friendliness,efficiency and honesty of staff. My husband left his credit card at the desk on picking up the vehicle and it was returned to him when we dropped off the car.
28 February 2015
the staff were amazing when i arrived there were about a dozen others all landed at the same time, the guy behind the desk was literally running around getting everyone sorted and remained professional at all times..he deserves a medal, when i dropped the car off a different guy quickly checked it over and asked if i needed a receipt, i said no but the check in guy came out with one already done! Fab service very impressed
26 February 2015
22 February 2015
The whole experienceNothing at all
16 February 2015
Fantastic staff!!Maybe offer a service to help customers back to the terminal if they have a lot of bags...
It was a little awkward on my own & the weather was awful.
04 February 2015
The staff had the car running to warm it up as I arrived.
18 January 2015
staff and car were excellentfinding rental pick up point, better signage needed in terminal
16 January 2015
The 2 young gentlemen that I dealt with were both courteous, friendly and very efficient ....an asset to your company...I only wish I had taken note of their names!
14 January 2015
All worked well once we realised that the Enterprise counter is not in the main arrivals hall and we had to call them/walk to their desk in the car part. However, once there all quick and efficient.
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