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Guerin Reviews Portugal

Read 50 customer reviews on Guerin in Portugal and find the best car hire deals guaranteed

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March 24, 2017
Prompt efficient service. It probably helped that the flight didn't arrive until 11:00 p.m. I noticed significant queues at the Guerin desk when we passed it on our way to check in for the morning return flight.
March 21, 2017
the car I booked
JohnMarch 21, 2017
Dealt with very professionally
Drop off very busy. Would be difficult to improve without many extra staff - understand problem!!
March 19, 2017
The condition of the first car: The handbreak did not function, so we called and went to change the car. The next car was fine, no problem. Staff was ok.
March 15, 2017
It would have been really helpful to have been given use of a road map from the car rental company or at the very least an option to buy one without having to lash out on a sat nav.
StephenMarch 15, 2017
As always Stan very helpful at Rental Cars when making the booking and excellent friendly service from Geurin again. Everything clearly explained, clean tidy car less than 1 year old. What more can I ask for.
March 14, 2017
Staff good but drop off checker excellent
March 12, 2017
Car was in very good condition, staff were helpful
Time it took to drop car off. Pressure to buy extra insurance cover.
March 12, 2017
The full fuel pick up condition
The arrival desk had no one in attendance.
VivienneMarch 11, 2017
No fuss about trying to sell you any extras and the way that the excess waiver worked was great, no one telling me that I have to pay if anything happened and then claim it back .
johnMarch 10, 2017
the queueing up to get the car paying to travel to Spain
March 7, 2017
Overall experience
March 7, 2017
Staff at Guerin efficient and friendly.
hermanMarch 6, 2017
The staff were excellent, professional and extremely helpful...
March 6, 2017
Good clean car at good price with company located at the terminal building
Everything was fine
March 5, 2017
The car was very nicely presented but see 'What I didn't like'. Under normal circumstances this car would have been great.
Given the nature of driving / parking in Madeira and Funchal in particular, I would have prefered a car that already had a few scrapes and dents on it. My shiny, not very old car was actually a liability and I was constantly concerned about OTHER drivers damaging it. Also, it was quite a large car (Peugeot 308 estate) which gave problems parking.
MARKMarch 3, 2017
WE arrived at 10.30pm but still found the desk easily and the staff were more than helpful.
PaulMarch 2, 2017
As above, realy great service
AdrianFebruary 26, 2017
Easy to collect vehicle. Staff were efficient.
Car we were given was a bit beat up. Lots of scratches & dents which was a bit disapointing considering it was less than a year old. Plus it made the check out longer as we had to make sure we logged all the damage which was slightly annoying.
February 24, 2017
Being able to rent with zero excess for piece of mind.
Expensive for "piece of mind" and there is still an additional insurance cost to cover tyres and glass.
February 22, 2017
Nice car, clean and drove well. Good customer service.
DesmondFebruary 20, 2017
Very friendly. Perfect english spoken
February 14, 2017
Ease of hire, pick up and drop off. Good price
Rather long wait to pick up.
February 10, 2017
I was expecting a vw up, but got a Toyota aygo, very small, struggle to put golf clubs in
February 7, 2017
The counter staff and the Guerin car park staff were super efficient. We had a puncture in a very dangerous position on a bend. The Guerin helpline sent out a breakdown truck within 20 minutes and the wheel was changed quickly and safely by a very helpful breakdown operative free of charge
February 6, 2017
The location of car rental is convenient for getting and returning car. The staff is quite nice and helpful.
It would be better if there is more staff in drop-off desk as there was only 1 person which made waiting time longer.
February 1, 2017
delightful and helpful car assistant. splendid car - just what was required
problem with the Renault Clio petrol indicator which caused some anxiety on returning the car. Though the car was returned full, the gauge only indicated three-quarters. I understand this is a fault with this car! the assistant reassured us that all was correct
raulJanuary 17, 2017
All OUTSTANDING!!!!!!!!as usual
DenisJanuary 13, 2017
New car as described.
Madiera is very hilly, if planning to tour island 1.6ltr engine would be better choice. Directions from car pick up point to Funchal not signed very well, if at all... especially for night time pick up when not attendant in car park.
MichaelJanuary 12, 2017
Excellent car well prepared.
The ridiculous time to complete admin and at the collection point.
January 11, 2017
Car itself was terrific. An Opel. We asked for a smaller car than we originally requested, because we ended up traveling as a couple instead of with our family. Loved the vehicle itself.
The desk staff was very slow, and kept trying to sell us things. Wait time was over an hour, and we only had 2 people ahead of us. Most important, our car was diesel, and no one at the desk told us, nor was there a sign in the car. Luckily, someone else at the counter (another customer) told us about it and warned us to buy diesel or Gasoleo.
GeoffJanuary 6, 2017
Very polite and helpful service at airport desk although had to wait a long time.
Cars are provided clean but the first had a slow puncture so needed to be changed, the second car was OK. Both came with no windscreen washer water.
michaelJanuary 2, 2017
every thing
GaryJanuary 2, 2017
Great service, car clean and all worked OK.
The works at Faro airport make it a bit of a walk, but not much of an issue in the sunshine.
December 12, 2016
We will still continue to use Guerin as we find they are the best car hire company we have used in Portugal
We are frequent users and we had requested if available we would have liked a diesel They could not accommodate us on this occasion
December 10, 2016
Price of boooking
Time to drop off the car.
StuartNovember 29, 2016
Very smooth transaction
Takes a while to do the paperwork even though I have rented from them before.
KathleenNovember 19, 2016
Drop off was really quick and no waiting
StevenNovember 18, 2016
Lovely staff excellent service
November 18, 2016
Competitive price, fast service, happy with the upgrade, age of the car. Good explanation concerning insurance.
AnthonyNovember 14, 2016
No high sales pressure.
Automatic braking system not explained.Type of fuel not explained.
November 12, 2016
Customer service was not good at either pickup or dropoff ... Poor in fact.
November 6, 2016
Check in time was long as their was minimal automated paperwork
November 5, 2016
The staff were charming and helpful and we experienced none of the pitfalls we feared.ie finding unexplained marks on our return.
We didn't much like the car-we found the visibility restricted-but this was not the fault of the hire company
October 31, 2016
The staff at Guerin airport was very helpful and immediately gave us a new car. However we did have to drive all the way back to the airport and had to change our plans to get the new car.
Unfortunately the car broke down (couldn't change into 3rd gear anymore) after 5 days. This shouldn't happen with a new car.
colinOctober 30, 2016
October 30, 2016
A distinct smell of tobacco smoke in the car
October 25, 2016
The efficiency of the service and cleanliness of the car.
I was somewhat confused by the different insurance options and road toll payments
October 21, 2016
car was cleal
not the car i booked; and not the same type either?
October 18, 2016
I found the extras expensive - the Via Verde and the children's car seats. More than doubled original rental price.
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