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Europcar Reviews Oman

Read 50 customer reviews on Europcar in Oman and find the best car hire deals guaranteed

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August 13, 2017
Getting the vehicle was convenient. Staff was very helpful indeed.
After receiving the vehicle in the parking area, we had to drive the staff member back to the entry to the terminal building, where he had to get a pen, and then we could only sign-off on the paperwork, which we should have done when we received the vehicle at the parking area.
July 5, 2017
all controls were manual
LauraMay 31, 2017
convenient to have a car, and the staff was great and all went quickly and easy.
The car was a bit old and quite dirty in the inside. There was a speed limit buzz that was quite annoying.
RalphMay 7, 2017
Could consider adding a map into the car of Omani roads
NeilApril 10, 2017
Good car
AlbertMarch 10, 2017
Great car friendly staff
I am used to being met on return to check for damage and to agree I have fulfilled my contract. This was not the case. Had to make own way to arrivals at airport complete formalities at the desk not at the vehicle. Then make way to departures. This might be problematic for customers who are short of time
MarkusMarch 5, 2017
Pick up in Muscat very efficient. Car mechanically in very good condition. Unlimited mileage.
Very long drop off in Salalah because nobody at the desk. Guy from competition called your representative, but still close to one hour waiting to start drop off procedure. Car interior visually rather shabby.
January 1, 2017
Always nice staff, excelent car.
Searching radio-station in the car radio not easy
BarryAugust 17, 2016
Delivery to our hotel made it quick and easy for us. The vehicle was superb and the drop off was simple.
LaurentMay 10, 2016
the friednliness of the staff, the Quality of the car
The agency had no ticket to exit resp. to reenter the parking lot, so i had to figure it out when i brought the car back. This shouldn't happen
April 28, 2016
The Europcar staff at the muscat airport was very helpful
March 8, 2016
No one at the counter on return
HatemFebruary 7, 2016
Helpful staff and good quality of service
February 4, 2016
Very convenient location and very friendly staff.
I didn't get the car I booked; however, I had a discount on the one provided. The vehicle should be cleaned more thoroughly before release to customers. The staff were very busy and I had to wait 20 minutes before I got served.
January 24, 2016
The car I got was relatively new crossover AWD, good value for money. We appreciated the extra space.
The insurance add ons were a bit expensive and maybe unnecessary. The company blocks an amount equal to the deductable, which I was not aware of while booking.
January 16, 2016
The car was brand new and of very good quality. we had a good service as well at pick up and drop off.
The GPS is a joke. 1- it is not updated, as it does not recognize half of the roads in Oman. We finally used it for less than 1 hour during our drive of 4 days 2- it is extremely expensive, and really not worth for what we used it
AdrianusDecember 28, 2015
Fuel tank should have been full, not half full.
bernardoDecember 10, 2015
like the service in whole process
IgorNovember 25, 2015
Good model and condition of the car
Formal irregularities in the contract documents
SHANGBINSeptember 20, 2015
when i selected car it's pajero after that change to Prado
Bad smell in the car
ShamilSeptember 7, 2015
The car was not clean, chicken bones from previous passenger was inside the car and car was smelling stinky. Also they gave me semi-automatic car.
August 16, 2015
it's quite expensive. they priced me the car i suppose to hire, not the one they gave me which was a downgrade.
MohamedJuly 24, 2015
The car was not clean and has a lot of scrash
The car was not clean and has a lot of scrash
JaberJuly 24, 2015
Old car + very dirty internal and external
AdamJuly 21, 2015
Experiences with the representatives at the airport were great, they were freindly and efficient. The car was nice and well equipped.
The car was filthy on the exterior and not exactly clean on the interior upon picking it up.
PaulJune 27, 2015
Taken to pick up point outside airport. Easier to get going.
Fuel wasnt topped off. But then wasnt checked on return either. Maybe not a issue in Oman as fuel is only 30 cents a litre
June 11, 2015
The flexibility on the pick up
I didn't have place to park for the drop off at the airport
May 24, 2015
Took a very long time to get the car. Made us wait over 20min. Representative behind the desk looked lost and it seems he didnt really know what he should be doing.
BassamMay 10, 2015
Returning the car was very easy and based on trust
1 person on the counter who needed to satisfy everyone.
April 19, 2015
Old newspaper in the car. Old documents in the glove compartment.
BillMarch 21, 2015
Staff was great, excellent customer service, Eurocar is very fortunate to have such a team.....
March 19, 2015
Condition of the car
Car came with fuel tank only half full Waited half an hour to pick up the car
March 17, 2015
Good value car for touring in Oman. Good air conditioning, which is vital!
Picking up the car was very slow - slow queue at the counter, then 30 minutes of waiting and walking around to find the staff member with my car.
andreaMarch 11, 2015
practically everything
dirty car inside no cruise control
FabrizioMarch 8, 2015
We had a Jeep Compass and it was quite new, only 9000 Km, but rear shock absorbers were completely discharged.
March 5, 2015
Europcar counter staff Mr. Ram was courteous and helpful. Thank you Joseph Thomas
February 5, 2015
Good car in good condition.
I hired a Navigator (Garmin)that was really awful. It was clearly very old. I didn't even list many of the places I wanted to go to including the hotel (The Chedi) at Muscat which is one of the city's leading hotels and has been there a few years. The keys didn't work well. It was clearly a very old navigator and meant that I could not rely on it especially for driving in the city.
January 22, 2015
Very easy
Original choice of car not available - eventual car booked was last choice
DouglasJanuary 20, 2015
Pickup and drop off easy
could have been cleaner inside
January 17, 2015
Overall good experience.
December 27, 2014
I liked that the service was efficient
December 2, 2014
Ease of pick-up and drop-off; the friendliness and helpfulness of the agent when I picked up the car.
The map provided was a bit succinct. Car was a bit "worn".
November 30, 2014
fine thank you
November 1, 2014
Overall very good, with an excellent counter staf and car.
The tyres seems to be old and running at their last end.
October 12, 2014
Size of the car
GPS wasn't ready when we arrived so we had to find our hotel in Muscat ourselves. Very difficult. They delivered the GPS to our hotel later that evening.
October 2, 2014
The car was brand new
September 29, 2014
Staff were friendly. Car was in excellent condition.
September 24, 2014
I booked a KIA OPTIMA and was not avail.
September 22, 2014
Very friendly staff
It took over an hour to collect the car - long, even by MCT standards! The car, a Mazda 3, was brand new and I have no complaints about that, seriously underpowered and heavy on petrol (10l/100km). Not the fault of either Europcar or Rentalcars, but a tragically bad car!
HECTORSeptember 15, 2014
Easy to find europcar
The company did not release my deposit when I delivered my car they told me that this amount will be retained by two weeks.
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Europcar Rating
Very good
7.4 / 10
500+ ratings