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Budget Reviews Washington, DC

Read 50 customer reviews on Budget in Washington, DC and find the best car hire deals guaranteed

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MajedJanuary 6, 2017
Quick service and plenty of options for upgrade
November 14, 2016
Bus shuttle away from terminal meant easier to get service when arriving at office
October 25, 2016
Ease of finding car hire place
No choice of car
ChristopherSeptember 26, 2016
great vehicle.
my reservation included 3 additional drivers. The desk clerk told me we would have to pay for 2, even though I had paperwork to support what I told them. I stuck to my guns though and did not pay.
SimonSeptember 20, 2016
Got a Kia Soul which with higher ground clearance was good.
Car had numerous scratches and marks, wasn't cleaned recently on outside. Had to put the floor mats in myself (they were in the boot). No parcel shelf in the boot. Two keys on same ring, i.e lose it and trouble. No instructions on petrol type. Not clear on charges that were put on. No reply to my email on minor dink on car rear bumper.
September 16, 2016
Very friendly staff and got the car expected
Nothing to mention
September 10, 2016
Condition of car was excellent so were the staff on ground. All queries were answered satisfactorily .
The GPS System given was outdated and had no options of routes with tolls. So had to drive an addition 150 miles from Niagara to New York on the truck route without tolls
WayneAugust 30, 2016
Very easy to locate the site.
A little long wait to pick up the vehicle and a little confusing to the 'extras' / additionals that were trying to be added to my hire.
August 28, 2016
Car was what we wanted and didn't get pressurised to upgrade.
The charges at the end upon return when we were told it was fully paid for at the start apart from fuel.
August 27, 2016
Excellent service. No trying to sell you upgrades more cover or anything. We were given the location of the car & it was ready & waiting. Only let down was the stench of cigars. Couldn't get rid of the smell until we bought an air freshener a few days later. Thank you Budget for making the pick up & drop off painless and quick
Car stuck of cigars, had to buy a car air freshener it was that bad.
RobertAugust 10, 2016
Long wait at check-in counter to pick car up with only 2 members of staff on duty to deal with lengthy queue.
DavidJuly 19, 2016
all was fine
MartinJune 30, 2016
We Got a vehicle with navigation although we did not order it, but complementory. But once in the car there where no memorycard installed in the navigator, so use of that
MahmoudJune 26, 2016
one of the staff discover that my daughter need NO seast and return back the access charges
One of the staff needs to increase Budget income by advising me to pay more for insurance and baby seat
AllanJune 6, 2016
Excellent hire of rental car.
IanJune 1, 2016
Car ran well, good to drive.
Nobody to explain why radio didn't work or to get soft top down. Unable to lower soft top with luggage in boot. This should be clarified when hiring car. we were only able to lower roof on one occasion.Also dashboard sign stating change engine oil, permentantly on.
May 23, 2016
Was very easy collection and drop off. Car was exactly type needed for this trip.very easy enjoyable process.
May 10, 2016
Personal attention at the counter
Nothing I can think of
May 3, 2016
The price and friendly staff
I was expecting a ford focus or similar and ended up with a KIA soul. It may of been in the same group (dont know for sure) but i would of preferred something that looks and ridrs like a normal car. In effect it was yellow and ugly yo put it bluntly.
JohnMay 2, 2016
Easy to sort out pleasant staff the car was better than I expected
Having to pay extra for sat nav you should work out how to include it in the overall package as standard eg my car was an se with leather seats automatic change surely this type of car should have a built in sat nav ?
PhilipApril 22, 2016
ease of collection and drop off
Car as rather dirty internally and externally - looked like it hadn't been vacuumed
April 18, 2016
A good & reliable vehicle
eyalApril 17, 2016
Debbi the counter lady was very kind, profesionsl and helpfull ;-)
April 2, 2016
Helpfulness of Kaleb on desk, nothing was a problem.
March 30, 2016
great new car
paper work and time picking the car up
JulieOctober 23, 2015
Changed the first car very quickly as we didn't like it and gave us the next one straight away
Nothing at all
IanSeptember 28, 2015
Customer care and staff friendliness
GarethAugust 23, 2015
Helpful staff. Car clean and tidy.
Too few staff on duty due to staffing issues. This meant longer than usual queue to collect.
KetanAugust 10, 2015
Competitive quote, nice clean new car upgrade due to unavailability of our model at the airport
LocusAugust 6, 2015
I could easely upgrade( with paiement) to use the car I saw and I liked.(I like to choose a nice car)
There was no dislike at all.
KhalidJuly 28, 2015
New model
TahirJuly 28, 2015
People at front desk were nice and helpful.
Only two people were available to help customers while there were a lot of customers. It is about an hour to pick up our car
AhmadJuly 26, 2015
New car with low mileage GPS big and comfortable car
high gas consumption
July 20, 2015
Very good service at the counter. Shuttle bus runs every 5 minutes between the terminal and Budget.
Car was very basic, we had rented the same car from Budget in CA that had an automatic door locks and starter without using the key.
WernerJuly 8, 2015
the car
the bill when we brought te car back
RobertJuly 3, 2015
Speedy service, getting the car we wanted
Having to give it back and come home
June 16, 2015
I did nor get the ford car i booked I got a Nissan which I did not like, getting car was long wait very inefficient, staff not very helpful when I asked for an alternative to nissan - has similar issue with SIXT in Germant but they gave me an upgrade last month
SanderJune 3, 2015
Brand new car!!
May 23, 2015
Very pleasant and efficient booking in staff at airport.
All upholstery in vehicle showed signs of staining and vehicle had stale smell after a couple of days.
JosephMay 12, 2015
Efficiency of the staff
Mileage and general condition of the car
May 12, 2015
Counter staff at IAD Budget very friendly and helpful. Shuttle drivers (esp. Roger) also great with heavy bags. Thanks!
January 11, 2015
Pricing was good although because I was traveling to the north east, I spent more for 4 wheel drive. Ford Escape was a nice vehicle.
Over inflated tires. Rear seatbelt that didn't work. Turn signal that didn't work.
November 21, 2014
exactly as advertised
no coffee at the rental office
PeterNovember 17, 2014
Vehicle and staff as expected. Good efficient service after a long flight. Nice to have a UK number for any concerns before we flew Will use again
TerenceOctober 22, 2014
I was very happy with the service I received and was supprised to be able to be away and on the road so quickly. Thanks for the help
KeithOctober 18, 2014
on airport collection
vehicle condition not up to usual standard
October 8, 2014
Great customer service. Efficient. No annoying add ons.
Your company did a great job. I'll use you again.
JohnOctober 6, 2014
Car ran really well. I would happily have a Chevvie Impala again.
Although the car had been cleaned outside, inside the windscreen was dirty. Seats and trunk were clean however.
September 21, 2014
Car and documents ready upon arrival. Quick pick-up.
External parking lot (It was raining) and far away from Dulles Terminal. Shuttle dirty.
JohnSeptember 20, 2014
Excellent and very well equipped car. Not what I ordered but every bit as good.
Confusion over what I had paid for and what I still had to pay.
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Budget Rating
Washington, DC
6.9 / 10
500+ ratings