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Alamo Reviews Houston, TX

Read 50 customer reviews on Alamo in Houston, TX and find the best car hire deals guaranteed

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January 29, 2017
Nice car friendly staff Good experience
Would've liked the GT version
January 18, 2017
Mistakenly booked the car for the wrong airport (Hobby instead of Bush Intl) but employee at Bush fixed MY mistake with no problems at all. Did try to sell me some upgrades but was not pushing at all when I declined. Still got a free upgrade from the girl at the car deck because the car I selected wasn't available at that time.
That I booked for the wrong airport because this evaluation should be for the staff at Bush Intl airport since I never went to Hobby.
January 15, 2017
Quick friendly staff
Car keys handed over no explanation of car , controls or fuel needed.
IlseJanuary 10, 2017
Speediness in checking out the car and dropping of the car. Also I thought I'd booked the car until a later date and there was no problem. The guy just scanned the car, I got a new reciept that said I pay another day's rental, easy as that.
At picking up the car there was a little language barrier, the guy talked a bit to fast for me to understand everything and the proces was so quick it took me a second to understand it all. But that was on my part, and not on theirs.
RobJanuary 10, 2017
Helpful and friendly staff, the offer to pick any car from my booked size and group, free bottled water while waiting.
Distance from drop-off point to airport shuttle, no luggage carts near drop-off point.
December 16, 2016
Already mentioned.
Called customer service from my car (stopped and off the road) and got dropped three times!! Very frustrating. Music playing was awful.
December 3, 2016
The cost of the sat nav. We had to put air in the tyres
November 21, 2016
The Austin airport is so confusing, the sign for rental car return is not the best...
November 17, 2016
they gave me a Jeep which was my fav car so happy renting with Alamo
November 17, 2016
Always Alamo
November 14, 2016
Choice of cars - Alamo lets you choose from all the cars within the group that are available at the time
Staffing at the desk. There was no-one at the desk when I arrived and I was second in the queue. There were 4 people (groups) in the queue by the time someone arrived to cover the desk and then there was only 1 person so it took some time to get through
StuartNovember 5, 2016
I liked the process by which tou select your car. All the available cars in the group i reserved were lined up and we got to choose exactly which one we wanted.
DianeOctober 31, 2016
Helpful staff. Due to being messed around we were given an upgrade (see what we didn't like)
Picked car that the registration plate did not match where the car was registered. By the time it was picked up there were only Ford Fusion Hybrids left which had no boot space for luggage.
October 18, 2016
Choice of car from the lot. Alamo just let you choose from your selected group so you can pick a model that you like. For me, this is a real positive for Alamo
Only one person working at the desk - meant had to wait in a queue which after coming off a long haul flight is never a great thing
StuartJune 9, 2016
Excellent service
TrevorJune 1, 2016
Nice vehicle, easy pick up and drop of process.
One way hire fee, made the overall cost expensive. Would recommend Alamo if picking up and dropping of in same location, would look at alternatives if I had to do a way hire
MarceloMay 10, 2016
Alamo excellent staff with a professional service attitude. I did not get a RAV4 as planned, but a Chevy Equinocio did the job.
The GPS was not installed in the car, forcing us to remove and hide it every time we've parked the car .
mohamedMay 9, 2016
Thank you Alamo
Every thing was amazing
JoseMay 5, 2016
Kindness at check in counter; New/clean car; Price; easiness.
No comments.
April 20, 2016
responsive staff. The car i booked 4 door midsize was not available so i was given a 4 door full-size.
March 15, 2016
Free water provided when we picked up the car which was very welcome after a 10-hr flight and hot temperatures in Houston
Although we got an upgrade there was no explanation of the features on the car which meant we didn't appreciate it actually had a sat-nav built in until about 3 days not the trip...1
mahmoudFebruary 26, 2016
Every thing was very good and rental cost is reasonable
MauricioFebruary 26, 2016
The GPS did not work, and I caused problems navigation.
ThomasFebruary 13, 2016
Got a nice brand new Dodge SUV
February 13, 2016
Cars are very good
Clarity in locating drop off point.
BrianJanuary 22, 2016
Fantastic service and support throughout the time we had the car changed the car twice with absolutely no problem we did over 3000 miles without a worry about the car great service thanks
NeilJanuary 5, 2016
Smelled like mothballs
ABDULLAHDecember 12, 2015
Excellent services and friendly staff.
December 11, 2015
The representative was very helpful
The car rental location
JohnDecember 5, 2015
Almost new car
November 30, 2015
The service was just all round first class.
November 28, 2015
Good car, good value, easy pick up and drop off
No complaints
GilvamNovember 24, 2015
I arrived on my flight about 7 hours behind schedule and the guys were very receptive. I got no problem locating Alamo. I got so late they had fewer cars and I was luck enough to get an upgrade.
This rental was a breeze and I go no problem at all.
HenriqueNovember 22, 2015
Car was new and clean; The Garmin GPS provided was fantastic;
The car It was not possible to rent the exact car model I booked. I took a similar. But car similarity is very subject.
JohnNovember 17, 2015
The upgrade The service
Had problems with the GPS. These were quickly and cheerfully sorted, however.
November 15, 2015
the service quality is much improvement from the last time. all car in good conditions.
no thing
November 11, 2015
Car was good
The location was strange. Signals to the location of the rental office were nowhere to be seen. Two Alamo employees sent me to the wrong place and even said i should just get in the car as the key will be inside. Only at the barrier I was turned away and pointed correctly to the Alamo office front desk.
MatthewNovember 3, 2015
Drop-off took barely 1 minute.
Chose this because I wanted a RAV-4, not available
November 3, 2015
The car was dirty inside! Was not vacuum property
November 2, 2015
The volvo v 60 was gratis. Couldn't ben beter.
No comments
shabbirOctober 25, 2015
October 8, 2015
Kia wasn't at good as I am used for Toyota.....
EttaOctober 5, 2015
The courteous and efficient front Desk Staff (Kristian)
VISHALSeptember 25, 2015
Good service. Friendly. Got what was selected.
September 2, 2015
Car quality ,efficiency and cleanliness The staff very cooperative and helpful
AlejandroAugust 31, 2015
Great experience
July 26, 2015
The car was fairly new. Good car for touring.
WilliamJuly 13, 2015
Upgrade offerd when car orderd was not available
Car orderd was not available
ShaneJuly 6, 2015
Car was great and great price
MaryJuly 1, 2015
they told me I booked the car at Hobby which was not true so they couldn't give me a Toyota which I reserved . I hate a bait and switch So they gave me a Jetta at IAH as a favor
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Alamo Rating
Houston, TX
8.9 / 10
1000+ ratings


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