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Thrifty Reviews Boston, MA

Read 50 customer reviews on Thrifty in Boston, MA and find the best car hire deals guaranteed

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July 18, 2017
Interior of car was grubby especially seats
AnaJuly 11, 2017
The staff at the counter was very helpful, but the staff at the pick up area was extraordinarily helpfull. I was traveling from abroad, tired, with my 3 kids and loads of suitcases and your Thrifty staff was just there when I needed it. Thank you.
BernardJuly 10, 2017
Very comfortable and a good sized boot for the luggage. Easy to drive.
It was fine.
July 9, 2017
Very friendly and helpful staff Short waiting times
MauriceJuly 4, 2017
other brand car as hired
MarkJuly 4, 2017
Requested upgrade and got it for good price.
After requesting and paying for an upgrade found one was not was not readily available. Had to wait. Got car which had just been washed and between the water on car and dark garage no one saw scratches on window and a scratch on back door. This became an issue upon return of the car. I filled out a form and hope all is resolved.
July 2, 2017
Excellent experience
June 30, 2017
Very helpful staff and service.
Very challenging to find the car return gate at the rental car building. Drove around the block multiple times and still ended up at the wrong entrance. Took 40mins just to locate the correct entrance into the building to return the car.
June 26, 2017
Short line at the desk
Had to wait quite a bit for the car to arrive when I went to pick it up
June 18, 2017
Got to choose from a range of cars.
June 10, 2017
Easy to pick up and leave the car
It would be even better if you could book the GPS navigator on-line and see what the cost is
June 5, 2017
Met all expectations
May 31, 2017
The car rental service was very good. The staff was also helpful and very nice.
I didn't choose the 'Definitely' option for the last question because if I were to rent a car again in Boston, another location may be convenient for me.
May 29, 2017
The staff at the desk is with good attitude and helpful.
Overall it's good.
AndrewMay 22, 2017
No one seemed interested in us trying to report some damage on the car when we collected from the airport. In the end got the guy at the exit barrier to verify before we left.
May 21, 2017
one of the wheels was not rounded. It created rotation sound when car was running.
May 16, 2017
Efficient handling by friendly staff, no surprises. Good value for money.
No choice, only one economy car left in lot. Had some scratches, and rip in upholstery, but worked ok.
JeanMay 15, 2017
When I came to drop the car off at 2:00 AM there was no body to receive it. I had to go to counter myself and find somebody to receive the car and provide a receipt.
DavidMarch 4, 2017
Shuttle and common car rental space. Clean Staff quick and helpful.
They advertize jeeps shut seem little available. Have to show all documents again to leave garage.
February 5, 2017
No information at booking that an SUV is not a 4WD and no information about EZcard
JohnDecember 3, 2016
All satisfactory.
Counter staff trying to encourage to hire a larger car.
November 30, 2016
There were plenty of cars to choose from.
The time it took to get on the road. The staff were very slow.
AndreasNovember 7, 2016
The navigation device did not work well. It had been tested as I received. But it ran out of power and there must have been a problem with the software which crashed frequent
ElfriedaNovember 1, 2016
Staff were friendly - it all went quickly with pick up and drop off.
The navigation system in the car, which we didn't rent or use, was a little in the way since we had our own navigation system along.
BarbaraOctober 25, 2016
everything okay
SalmarOctober 23, 2016
We got to choose between the cars in the lot.
Nothing in particular!
AnneOctober 20, 2016
Great service when I returned the car. Very happy to have a Toyota
GPS couldn't be charged in car because both methods broken. Had to go some distance out of my way to find Thrifty. Person on the phone couldn't give me location of nearest Thrifty. Cost of Ezipass was excessive per day. Should just charge actual cost of tolls as I have previously experienced.
DeanOctober 16, 2016
The girl on the counter could not have been More helpful
The windows had been cleaned with some product that left them very smeary and it made it a very difficult 2 hour drive in to the setting sun on the interstate. First thing the next day stopped to get some window cleaner. The sat nav we got was pretty useless so we ended up using Google maps off line on a phone that worked pretty well.
October 3, 2016
very easy to extend the rental as I needed to at last minute
October 1, 2016
We noticed later that the passenger air bag was turned off. This is a safety hazard for a traveling family, and this should not happen again.
September 29, 2016
The GPS system caused me considerable problems. It appeared as if the contact details had been incorrectly inputted and the system would not work. It took a number of phone calls to sort out and I got badly caught in city traffic without having directions.
ThomasSeptember 11, 2016
The lady when we collected the car was very helpful indeed.
The road directions inside the Car Rental building were dreadful.
FionaSeptember 1, 2016
Very clear direction to find and drop the car off. All staff were professional and very helpful.
August 24, 2016
Had a hit and run and car couldnt be driven. Thrifty had someone tow away the old car and bring me a new one free of charge. Staff on phone worked very hard to arrange the replacement and were extremely helpful.
AdamAugust 18, 2016
Choice and ease
The fact we got charged an extra day for bringing the car back an hour late just spoilt the experience a little
August 15, 2016
Not very clear whether the PlatePass also covered the toll in Maine: passing the toll gates red light came on with "CALL SERVICE" sign.
August 14, 2016
ease of getting out of airpot and town once I got the car
insufficient staff on desk
malcolmJuly 29, 2016
the GPS would not charge in the car 'Luckily as we were staying with family we used their adaptor at their home to charge it
RichardJuly 24, 2016
small car, fuel economical
Car over due for a service
CiaranJuly 12, 2016
1)Very good overall value, ease of Pick-Up & Drop Off. 2)Representative at Pick-Up Desk (Roy) was very helpful. 3)'Free' choice of specific vehicle within a range/class was a nice touch. 4)Very helpful attendant (lady) in the pick-up area.
1)Disabled access not at all good in the Rental Building. 2)Not getting a car as big as I believed I would-I paid for an upgrade. 3)I didn't take Satnav - far too expensive. 4)Tolls/EZ Pass (specif.Tobin Bridge)info would leave you paranoid. Way too expensive also.
July 9, 2016
The whole process was fast and efficient.
AlistairJuly 8, 2016
Was sold an EZPass device at the counter when we really didn't need it.
WINGJune 24, 2016
The car is clean and good smell.
The car has some weird sound of something has loosen.and GPS is lousy and battery easy to finish
May 14, 2016
the car overall performance is good.
most of the cars in the airport center do not have cam for assisting reverse driving
May 12, 2016
Mechanical problems (front wheel noise)
May 9, 2016
Staff, car, efficiency
No map in car.
April 1, 2016
nice car and helpful staff
due to Massachussettes toll rules I had to rent an easypass but it wasn't that bad
February 18, 2016
fast pickup/drop off
the fan is very noisy
January 4, 2016
The all seasons tyres are not suitable enough for winter driving in NE. Should be equipped with snow tyres.
December 13, 2015
Easy to find @ BOS
No Ford Escape ;-(
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Thrifty Rating
Boston, MA
Very good
7.9 / 10
1000+ ratings


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