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Firefly Reviews Rome

Read 50 customer reviews on Firefly in Rome and find the best car hire deals guaranteed

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SandraJanuary 2, 2017
Friendly helpful staff. Not based at the airport so away from the pressure of stressed travellers.
Nothing not to like
December 28, 2016
Did not like the strong smell of the cigarette in the car Everythingelse was fine.
The cigarette smell on the car
November 30, 2016
November 26, 2016
The fact it was an automatic and it was a big car
November 14, 2016
The car vas to big to fare in Rom. The adr. to drop of the car Wads not to find vidt GPS
StevenNovember 6, 2016
Staff was very efficient and worked quickly to complete paperwork etc
October 20, 2016
It was the best service we ever received from a car rental company. We will definitely rent from Firefly again.
KarenOctober 3, 2016
Convenience of location.
September 28, 2016
Toking the car was really easy online. The rep that I spoke to from england was very good, she promised to call me back and did. The guys at the rental property were super nice. They really went out of their way to help me even after my contact expired. Overall it was a good experience.
Some hick up with the pick up from the AP maybe a pic of what the pick up location looks like. I understand that English is a second language so it was a little challenging to communicate at times especially to find the location of the rental place. Also site should state cars are manual shift.
RudiSeptember 23, 2016
We did paid the tire, which was probably already broken when we hired the car.
September 14, 2016
The reasonably priced upgrade
The scratches on the car
OlafSeptember 6, 2016
Distance from terminal
PaulAugust 21, 2016
It was a new car. The shutle bus to the car park.
Firefly was not on the sign of the busstop. You have to follow Hertz. Our car was not ready.
August 17, 2016
Car had lots of damage and was not clean.
July 13, 2016
The upgrade & price.
No complaints.
FedericoJuly 4, 2016
The car
The wait spent to pick up the car and the price of the child seat definitely too high
NigelJune 6, 2016
Well sign posted, quick pick and even quicker drop off which was excellent.
May 26, 2016
Dealt with quickly on collection,the guy on the counter was courteous and new his stuff.
TIMOTHYMay 23, 2016
Long wait for bus transfer from terminal to car hire desk and back Decided to walk as it was quicker
May 21, 2016
It was nightmare to find the street that was on the booking referee and the telephones for help didn't work at all !
May 17, 2016
Quick pick up service provided
Was hard to locate rent desk
April 28, 2016
Location for shuttle bus at the airport
NeilApril 15, 2016
Good value for money and easy pick up and drop off.
Car not very good quality or condition. Had 4 scratches/dents and seemed to be lacking power.
April 14, 2016
Price was very competive
ArturMarch 29, 2016
Windows weren't clean.
JohnJanuary 21, 2016
Would have preferred a diesel car
MarieLouiseJanuary 5, 2016
The politeness of the staff and the nearness to the airport of the office.
October 19, 2015
Signage for Firefly; until I asked at the Europcar desk who informed me that FireFly were a Hertz subsidiary.
PatrickOctober 14, 2015
The car was clean and in fine condition. The staff were helpful. It was the cheapest Fiumicino Airport car hire by quite a margin.
The pick up and drop off point is so far away from Fiumicino Airport that I think it should be listed as 'close to airport'. You need to allow up to an hour for pick up and drop of.
September 15, 2015
The car, fiat 500
The location of the shuttle bus to pick us up
September 13, 2015
Nice car
very poor instructions for airport collection point on arrival
LeandroSeptember 4, 2015
Personnel extreme kindness and flexibility.
August 24, 2015
The car was good, an opel corsa, that works by gasoil
not well cleaned, with dust in glasses, and a different car that I chose. The personal of Ciampino didn't explained well the delivery details far away from the Fiumicino terminal
August 11, 2015
The ease with which you pick up and drop off the car
August 5, 2015
staff friendly ,but put under pressure to take out policies not needed
car had flat tyre,staff said not needed to check car out when giving it to me as I had to take out full insurance,handbreak came off in my hand every time I pulled handle up,not in best condition...
StewartJune 28, 2015
Easy to pick up direct from office
The condition of the car
June 15, 2015
Professionalism,courtesy of employees..particularly Ms Silvia and Mr Mirko
VaidotasJune 2, 2015
June 1, 2015
value for money!! excellent
rental desk was a bit far from airport. but, if you call a rental desk, they will pick you up
LeonardoMay 18, 2015
was my first car rental and i'm really happy about the service and the professional of all the team
April 6, 2015
very good price
On my booking papers there was no mention at all about how it works and no phone number for calling the shuttle. I didn't know the car park was out of the airport, I had to ask around to check it out, nothing written on the booking. I had to wait more than 1 hour for the shuttle bus also because on my booking paper there was no number to call for the shuttle. I can imagine next time knowing how it works I don't have any problem but if is the first time one can have a very hard time.
MauroNovember 29, 2014
Efficiency, comfortable. All in all Excellent service
AlisonOctober 21, 2014
I have had bad experiences in the past with car rental however this was a very good experience with Firefly.
August 21, 2014
Overall speed of collection and return
Opening time on site. Made the check in tighter than I would have liked. Firefly did however run the shuttle early which helped
August 18, 2014
That I had to pay 250 Euro if I wanted to drop off the car in another city.
MichaelJuly 31, 2014
The printed instructions on how to get to the Firefly were not clear. It didn't tell me where to go eaxcatly and the pickup van wasn't clearly marked. I called the office for help and they were very good. This is a small issue and now that I know there wont be a problem in future. overall a good experience.
July 25, 2014
Service generally quick and efficient
Instructions said to go to bus stop 9 when we landed and after walking the length of the airport twice trying to find it rang for help and it turned out that directions were wrong and we should have been at bus stop 8. Car was quite battered and dented which was disappointing but it drove ok and judging from every other Italian car we saw it was the norm!
RichardJune 19, 2014
The service and value for money was excellent would definately use you again and would recommend you to family and friends
We had a bit of trouble finding the collection point at the Airport - no one seemed to be able to direct us to the bus stop. May be Firefly should have a sign on the bus stop, so that it is more visable where customers need to go.
June 16, 2014
Fuel economy, reliability
To many miles, to much damage on the vehicle
June 5, 2014
Price and condition of car
The wifi did not work and the gps did not always save us a lot of time with the routes.
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Firefly Rating
Very good
7.35 / 10
1000+ ratings


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