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Europcar Reviews Pisa

Read 50 customer reviews on Europcar in Pisa and find the best car hire deals guaranteed

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July 7, 2017
Nice polite, efficient staff collecting and dropping off.
Car was an upgrade in te ms of trim and extras but the model had LESS room for luggage than the model I booked.
July 4, 2017
Helpful staff
Whilst I had to sign when I returned the car, I was given no paperwork/ email confirmation that the condition of the car was acceptable.
June 23, 2017
Staff friendly and helpful. process v straightforward. booking easy and fast.
MARKJune 13, 2017
brand new vehicle no pressure to sign up to extras
May 19, 2017
LauraAugust 16, 2016
Efficiency of staff
Walk from and to airport as the van is not there or comes rarely.
August 9, 2016
Staff helpful, particularly when dropping off out of hours.
Our sat nav was defective, but they said it was the only one they had and would charge up, which it didn't. At drop-off, they said we would get our money back, so let's hope so!
July 5, 2016
Good information at the rental desk, functional website.
The delay of the car at pickup
June 20, 2016
car and overall price ok.
too expensive the elimination of the free quote for damages.
June 16, 2016
only one member of staff at check in desk at a busy time
JamesJune 14, 2016
The experience. All seemless.
May 10, 2016
Great car and simple service
Finding car as not clear and then the customer service guy was a little grumpy
April 18, 2016
Affordable, easy and fast
April 4, 2016
would have preferred a diesel as requested,and a different model
March 15, 2016
The place we had to return the car.... it was impossible to park due to the ramp... the car wasn't strong enough and it was so hard...
ArthurMarch 7, 2016
The car was in very good condition. Dropping off the car was extremely quick.
No one at the desk when we arrived, but only for a minute or two
February 16, 2016
Steering in car was terrible. It was difficult to control and the passenger was worried most of the time as the car seemed to be moving around. The shuttle bus is not very frequent. We were waiting inside and saw it pulling up. We picked up our luggage and it was gone in just a few seconds. had to wait another 20 minutes.
January 28, 2016
All good
AndrewSeptember 6, 2015
very nice car. pleasant staff. very efficient. thank you.
need more direction and bigger signs to the car return at Florence. very hard to find.
August 21, 2015
helpful staff.
all fine
August 16, 2015
near the airport
time af waiting for the car
WillieJuly 23, 2015
Very good staff and helpful.
Too small for family,not enough to put bags
DavidJune 23, 2015
It was a good customer friendly experience.
No negative issues.
June 16, 2015
all fine
bit of a walk from airport - shuttles are not reliable
June 2, 2015
the full protection was another company
May 28, 2015
car was good value for money
walk from car hire to terminal, a more regular bus service is required.
May 6, 2015
Europcar: Courteous personel, right there to help customer.
ArthurMarch 11, 2015
It appeared to be a brand new car
MunasiNovember 24, 2014
Really quick and fast service. I allowed extra time to drop off the car and catch my flight, but this was not necessary as the drop off was so fast.everything very clearly marked. Excellent!
PetriNovember 21, 2014
Everything did go smoothly and staff was very co-operational despite the problems with credit card connection.
JohnOctober 10, 2014
Very good vehicle , economical, comfortable and good luggage space. Pisa office location was good - we didn't want to pick the car up from the airport and it was great to be able to walk from our hotel to the Pisa Central office.
September 21, 2014
car very comfortable, clean inside. Drove well nice size petrol economical.
outside of car was not clean.
August 29, 2014
Could have done with slightly better instructions to how to get returns desk.
DavidAugust 18, 2014
The queuing systems was not clearly defined hence people jumped the que which lead to frustration
FrankAugust 11, 2014
price vs car size
how additional (excess) insurance is dealt with, both on website as via e-mail and by phone
July 28, 2014
A good sized reliable car at a good price
When we left the car back, there was an attempt to claim that we had scratched it. However, the rental company subsequently dropped this claim.
DavidJuly 13, 2014
Not having to queue at the counter to collect It was well staffed
July 13, 2014
Impressed with Panda; small but roomy and very responsive
Car was not clean; we decided not to complain as the desk was busy and there were no on-site washing facilities; we washed the outside ourselves
PhilipJuly 12, 2014
Thought I was getting a meganne cabriolet but got a ds3 car seemed smaller than what I expected. Also the roof rattled when up
July 11, 2014
Easy to find and friendly staff.
Nothing, I have used europcar many time without any problems.
June 16, 2014
no refund on the wifi box that didnt work when needed.
June 10, 2014
Rent-a-car pickup far from airport
AntonyJune 8, 2014
The people collecting/checking the car when we returned it were extremely helpful and efficient. The car itself was economical yet effective and great for parking.
The long wait at the desk for collection - 40mins, way too long and the only thing putting us off from ordering again.
matthewJune 6, 2014
Staff at Pisa downtown and MXP very helpful - thank you
June 5, 2014
A quality car and the fuel economy was very good.
While returning to Pisa Airport we followed the signs regarding Rental Cars. Then they suddenly stopped; we eventually found it by accident!
MichaelMay 29, 2014
Excellent service and car
Received slightly damaged car but staff were very helpful
SauroMay 20, 2014
Easy straightforward service.
Lack of manual in the car.
May 2, 2014
Took an absolute age to check the car out and there was only 1 person ahead of us in the queue. In all fairness there was only one reresentative on the desk. More staff needed.
TrevorApril 28, 2014
Staff where helpful and friendly.WOULD hire from europcar again
ask for a estate but got a alfra remano guillette told it was an up grade but this was a smaller car.Car had mot been washed and had a few damaged marks that were noted before we hired it
lucioApril 23, 2014
new car, no problems
the tank was not completely full at the start, but it was too late in the night to mend it.
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Europcar Rating
Very good
7.4 / 10
1000+ ratings