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Alamo Reviews Madrid

Read customer reviews on Alamo in Madrid and find the best car hire deals guaranteed

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October 19, 2017
Staff was excellent
Long walk to get the car and was like a maze driving in and out of hire car area.
RICARDOOctober 15, 2017
The car(Nissan) was good
The car shows a light alert all the time
September 14, 2017
Customer service Location Good GPS for exit from city
September 4, 2017
Quick service - pick up and drop off. This is the most important thing for me. Also car was excellent
All was good
August 20, 2017
Gas tank was not full.
August 15, 2017
Agent when picking up the car was extremely helpful, even taking time to direct us out of Madrid
FrankAugust 11, 2017
customer service was really good
for an up to date car the Bluetooth connection was disappointing. and when i went to clean it myself i found an electrical adaptor, sweeties and pens under back seats/
August 8, 2017
Good straight forward and timely service.
Distance from arrival gate to rent desk and the car parking which was at the opposite end of the terminal. Instructions to get out of the airport could have been better.
FlemmingAugust 5, 2017
All was perfekt, and great service bringing me back to the station from your Pick up place WELL DONE
May 31, 2017
Staff was friendly, overall quick paper works completed, type of car booked available.
The car had no petrol, additionnal 15 minutes. We booked two cars and the one driven by my friend had a child seat but without any instruction and was not intuitive at all took a long time to figure out, staff not allow to touch. It should come with isofix like all the cars.
PETRICAMay 4, 2017
time to pick up very short
April 10, 2017
They tried to convince me to take a different car which was not suiteble for my needs
JohanJanuary 9, 2017
Friendliness, helpful, excellent service
No info regarding the parking/driving of the specific country were given?
AllanNovember 12, 2016
Booking office lady very helpful and Nataltd (spelling) who handed over the car was excellent
Not a complaint but a suggestion. As we were not from Europe, some guidance re: toll roads (signage ie A5 or AP5) would have saved us precious foreign currency.
October 28, 2016
Car was as described and helpfulness of staff.
All the add on cost they were exorbitant.
October 3, 2016
Walking distance to the car pick up
JohnSeptember 27, 2016
Car went well
The car smelt of smoke especially after being locked up overnight
PeterSeptember 20, 2016
Value, choice of vehicles, ease of picking up an dropping off.
No advice in regards to local tolls and tolls in nearby countries or travelling between countries. Portugal tolls a nightmare and made for a stressfull trip. Enterprise/Alamo in Porto and Lisbon gave us no assistance once I could get through which also was a problem. Spanish office of no help.
MichaelJune 13, 2016
The staff at the desk took on board our need for a large boot and gave us a large version Seat Leon for the same price. The car was almost brand new with only a few hundred kilometres driven. It was important that we could drive the car in Portugal as well as Spain and Alamo allowed this.
A little confusing that Alamo, who we rented the car through, actually appear under "Enterprise" at the airport.
April 28, 2016
Took very long to get the car at Madrid airport.
LynneApril 9, 2016
The helpfulness of the staff was amazing, particularly considering my poor Spanish language skills.
The clock was an hour off since the time had changed recently and all the mileage was in kilometers.
April 7, 2016
very helpfull
NOURIDINEFebruary 23, 2016
The services
PaulJanuary 11, 2016
The staff were exceptional... nothing was too much trouble and they did it with a smile.An actual pleasure to deal with... would highly recommend Enterprise.
December 31, 2015
Very helpful staff and the condition of the vehicle
GregoryNovember 20, 2015
staff were particularly helpful
AllanOctober 12, 2015
Staff was amazing. Great service!!! Will return because of them.
RonaldOctober 8, 2015
Good service
RobSeptember 23, 2015
Very friendly staff
September 18, 2015
Friendly people, later email communication, lot of Volvos.
CliveAugust 18, 2015
Staff were super friendly and helpful. Special thanks to Eduardo - a welcoming and happy face to meet and greet us at the terminal desk inside the airport
August 18, 2015
Friendly and helpful staff. Good offer.
No indications of where to drop the car off, spent time to find the parking, and in the parking, the rent-a-car part was behind a fence... However, your staff was very friendly and took care of the car where I left it.
HosniAugust 6, 2015
The staff took time to explain the condition of the rent, needed fees and all regulations. The staff even advised on other options according to expected distances (very good). The car was new and in a good condition. Upon return, the staff was very precise and quick. The reserved money was released only after two days two the car return.
There was a constant noise coming from the air condition fan. It was a bit annoying but bearable. I wish the company could cross check the cars more accurately.
philippeJuly 27, 2015
all the rest
July 26, 2015
To slow service
February 3, 2014
Got a nicer car
The hidden charges of airport fees
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Alamo Rating
Very good
7.78 / 10
1000+ ratings


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