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Alamo Reviews Austin Airport

Read 50 customer reviews on Alamo at Austin Airport and find the best car hire deals guaranteed

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PaulNovember 27, 2016
Friendly and helpful staff. Condition and cleanliness of the car.
Bit confusing where to drop the car off - Alamo desk a long way from drop off point. (Perhaps an Alamo sign to say 'Alamo drop off here'?)
November 23, 2016
We got a free upgrade from a full size to a sports car.
Car's interior could have been cleaner.
JoseNovember 3, 2016
The staff is amazingly nice.
Nothing to comment on here.
October 13, 2016
Decent upgrade
CornelisOctober 8, 2016
The car was new. We had a choice of two cars and we went for a red car because that stands out well against mostly grey/silver and similar colours. It was a small Chevrolet. Collection and drop of was very convenient, near the terminal and easy to find.
The car, although practically brand new, was a bit wavy on uneven camber roads. Probably car specific.
September 5, 2016
I received the car I wanted and then some.
August 4, 2016
Fast and efficient
NicholasJuly 1, 2016
The car had a mechanical problem and had to be changed within a day of picking up the car. This meant it took a day to replace the car. the staff were however helpful in replacing the car
DesJune 19, 2016
Excellent service and value
LarsJune 8, 2016
Best rental company by far in the USA - ask for Hank, Simeon or Brett if you need anything. Very good managers
LarsJune 8, 2016
I've used Alamo loads in Austin. Both teams from National and Alamo are the awesome... no hidden nonsense like other rental companies
April 15, 2016
The agent has water for all of us when we picked up the car. Nice detail!
April 10, 2016
Allways found them good value and now better value through rental cars. Com
Signposting for rental car return at Austin Airport was confusing
DavidApril 9, 2016
All was excellent
April 6, 2016
Nice little Fiesta in near new condition. Perfect for a couple with modest luggage needs.
Fiesta cabin controls not as intuitive as some.
RodneyApril 2, 2016
I asked for a Rav4 or similar and got a Jeep which was superb. Great car to drive and wasn't a petrol thirsty car. Split back seats and as there was just 3 of us it was great as we had a lot of luggage.
It did tend to pull slightly to the right when on long distance freeway but not a vast amount but was slightly annoying. But never noticed it around town.
March 10, 2016
Car was quite thirsty
PeterNovember 20, 2015
All inclusive rate and on airport pickup
Car had stained upholstry.
November 5, 2015
Check in agent was super friendly and very helpful.
The signposting for the rental return once in the building could be better. We missed the sign indicating Alamo was on the second floor and had to go around the airport again. Sign was very small and easy to miss.
October 29, 2015
Brand new Car ! Very clean and did not smell badly.
KerstinOctober 28, 2015
counter staff was really nice and very helpful
the representative who handed the car was a bit confusing. I had a package including a GPS and it took him a while to dig out a GPS (after triple checking that I really had ordered one). And we then had a question whether the car has an EZ Tag (since we were going to Houston) - and it took a while to answer the question.
October 27, 2015
Ease of pick up and drop off.
Problems with Sat Nav, European bookings don't seem to show they are required.
October 3, 2015
Lady at the desk was very helpful
We weren't told about toll charges
JOHNOctober 2, 2015
Front passenger seat very low, had to have pillow to sit on !
CharlesSeptember 30, 2015
dead angles on the side view mirrors.
September 21, 2015
Car they gave me initially had no fuel and had to be changed thankfully as it was an older model so it took a while for that to happen ( not good as my grandchildren who came to meet me had to wait longer than necessary about 15 minutes longer).
September 18, 2015
Car seats had a lot of stains, remote control of keys didn't work, low tyre pressure. No car manual.
July 23, 2015
No hidden costs
Not clear if get a loyalty discount for future bookings. We are travelling for 4 months so will be renting further cars
July 9, 2015
efficiency of staff and car condition
June 22, 2015
The car I had booked had been recalled by Chrysler so it had to be a downgrade or upgrade, I chose to upgrade due to a discount I was offered on the better car. I was very happy with the car and the rental was very fair.
June 7, 2015
Everything kept simple from pick up to delivery. There was no upselling and pretty much did everything it said on the package we signed up to.
Would have liked to be better advised about Tolls and other potential charges. Reduced drop off fee 190 USD was pretty steep.
June 6, 2015
Car engine was too weak, I am not a racer, but never dared to overtake.
BARRYMay 26, 2015
Excellent service ... All went smoothly with no fuss
May 15, 2015
Excellent Service and very efficient
May 12, 2015
Great car. Would like to have taken it home to NZ.
April 24, 2015
Very helpful counter staff in airport terminal and at pick up point.
No choice of vehicle at all. 'This is it'. If I am in the USA I would prefer to rent an American made vehicle, not an import.
EmmaApril 21, 2015
Staff were very helpful. I hadn't driven an automatic before and the woman helped to show me how to use it. She was very helpful and polite.
The sat nav was a little expensive I feel, but otherwise everything else was great.
March 19, 2015
Great experience, the gentlemen working at the counter took his time, answered all our questions, explained options and charges etc. He was extremely helpful and very friendly.
LarsMarch 2, 2015
I've been using Alamo a lot lately and the team is really friendly and helpful. They will make extra effort to get you the car you need. Even if it means playing car tetris to dig out the exact car. The cars are all well maintained and very new.
LarsFebruary 23, 2015
Brett the manager and his team went out of their way to sort out my specific rental needs. Good selection of clean and well maintained vehicles
February 18, 2015
Rental car already included car insurance on the booking, making me feel safer once I´m traveling with family.
I didn´t get the car´s model that I wanted. Rentalcar didn´t informed that Alamo needs a credit card to be in deposit.
IleanaJanuary 27, 2015
I like the idea to choose among the cars available according to what I paid.
GangJanuary 26, 2015
I pick up a real new car
ChristopherNovember 11, 2014
Everything. It was fast, efficient and hassle free.
You might highlight how the Toll charges work, it took some digging through the contract to figure it out.
November 6, 2014
No dislikes
robinOctober 26, 2014
Quick, no added extras, nice staff
October 13, 2014
Amended my booking in the week before travel, but when I arrived at the airport in the US they had no record of my amendment and hence my booking had been cancelled. Given the time pressure we were under, this was far from ideal, and the on site car hire reps were very little help. Fortunately I called the Rental Cars helpline and they were excellent in resolving the situation.
September 17, 2014
Helpful staff.
Vehicle could have been cleaned up a bit better after it was returned from the last customer.
JohnSeptember 14, 2014
The car exceeded our expectations in size - more than adequate for two people plus luggage.
September 13, 2014
Efficiency of the staff and time to collect and drod off the car
Car was not clean, tires with low pressure
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Alamo Rating
Austin Airport
9.1 / 10
500+ ratings


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