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Goldcar Reviews Lanzarote Airport

Read 50 customer reviews on Goldcar at Lanzarote Airport and find the best car hire deals guaranteed

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November 13, 2017
Very friendly staff and they inspected the car with me before handing it over
MicheleSeptember 18, 2017
The service was smooth and fast
PeterSeptember 13, 2017
The car fitted our needs perfectly.
StevenAugust 29, 2017
Ease of drop off. Good quality car.
A little pushy on the extra insurance.
August 26, 2017
The staff were very helpful
The car had lots of dents and scratches
BenjaminJuly 31, 2017
Brand new car, upgrade / given a better car, Volkswagen.
Insurance price, not taken out
MarkJuly 10, 2017
Good customer service, no pressure to buy extras
July 5, 2017
Having the car requested
Car had 3 areas of damage which were not advised at the desk when collecting and they had no personnel in the collection point to report this so I had to go back into the terminal to advise them.
JamesJune 24, 2017
Quick, delivered what if said, immediately accepted my several corrections to the damage report when I saw the car in daylight.
The damage report was incomplete but that was more than compensated for by the response.
May 25, 2017
We had a small accident, not our fault, and the staff at the rental counter couldn't have been more helpful and kind. They replaced the car for the remainder of our rental period without any trouble.
May 20, 2017
Great service easy and straight forward
SeanMay 13, 2017
Simple easy access to the vehicle, clear indication and recording of any chinks, scratches or dents
Upon return the vehicle was not checked. although I was happy that there was no damage to the vehicle during my rental period, I would have been more comfortable if the gentleman at the desk would have been prepared to check an confirm with me.
May 3, 2017
Friendly helpful staff af pick up desk. Very clean and well maintained car ease of drop off and generally very good value
JonathanApril 23, 2017
We would use Goldcar again without hesitation. Could get keys to car without leaving baggage area. Very nice staff, had all details to hand. New car, as ordered. Staff on hand to help at pick up and drop off. Very quick. In lower car park so cool cars (better than Hertz etc).
March 24, 2017
The car was quite scratched on the front bumper.The seats were stained and the wheels had not been cleaned. The car had done 50000 kms and was due a service 5100kms ago. Being a regular hirer I was disappointed at the overall state both aesthetically and mechanical.
michaelMarch 21, 2017
The process was easy and quick
The lady was very persistent in trying to make me buy extra insurance.I did purchase an other driver and that was very expensive
March 20, 2017
Smooth easy pick up
March 9, 2017
Full - full fuel. Price. Convenience of the airport pick-up.
Had to find agent to return car (no check-in booth).
AntonMarch 7, 2017
The simplicity of pick up and drop off procedures. There were a few options in the car as a GPS, a parking radar, etc.
The calculation of the payment was not quite clear to me. Nevertheless, the most part of my payment was reimbursed.
March 5, 2017
I got the car i booked.
Cost of second driver (which i declined).
IanMarch 2, 2017
Very Helpful lady at drop off. My hire car was hit by someone while parked and she sorted everything out in short time very well. The same lady was also very good at pick up.
No complaints at all.
GavinFebruary 22, 2017
Good standard of car which was clean and tidy.
On arrival back at Arrecife airport it was difficult to find a parking space. I was at the point of just leaving it in the aisle but a space became available.
JeffFebruary 19, 2017
Fast and friendly service
The car was pretty banged up - lots of scratches and no hub caps
February 18, 2017
Ease of picking up and dropping off of the car.
The car wasn't in the best condition on the outside which wasn't itemised on the picture. I took some photos in case there was an issue on return of the car but it seems,however, that there were no problems when we mentioned the stratches.
February 8, 2017
Friendly counter staff
Wait to pick car up and no representation in the drop off car park which meant having to go back into a queuing system at desk in arrivals area at airport
January 25, 2017
The car was new and clean
January 23, 2017
the ease it was to pick up the car
When droping the car it wasnt clear I had just to leave the car parked in one of their spaces. I would have liked to get a receipt (even if electronic) of the return of the car.
JamesDecember 27, 2016
The ease of the whole process.
December 6, 2016
All good
GregDecember 5, 2016
Speed, friendliness of service.
Difficulty in locating the company rep in the car park at pick-up time.
November 27, 2016
all good
please clean the car before you handle it to customer..
November 22, 2016
Nice and close to airport
Nothing all OK
October 25, 2016
Easy no fuss collectoin and drop off
No obvious control of pre-existing damage to car.
PeterOctober 23, 2016
Goldcar provided good service and staff were friendly and helpful
Car (Fiat 500L)was not the car we had originally chosen and, quite frankly, was a very poor alternative. The car was totally underpowered and was unable for some hills in Lanzarote.
October 23, 2016
No one to check it over for damage etc before leavings keys
September 26, 2016
Pick up and drop off process was very good. Where to find the car was OK.
The particular vehicle had an immobilizer system which was not explained as I was not familiar with that make and model. This was a nuisance but eventually I worked out what the process to start the vehicle was. There was no user manual available in the vehicle.
AdamSeptember 23, 2016
The staff were helpful once we got our turn at the counter. Took a while though.
Huge queues!
RichardSeptember 17, 2016
Speed of car collection.
Explanation of additional payment I had to make and confusing settlement statement. Closing statement infers additional fuel charge but I was told I paid for full tank and would get rebate for unused. Therefore not sure if I have been overcharged.
AntonySeptember 11, 2016
Rental office was easy to find, staff were efficient. Very simple procedure, car parked only100 yards away.
September 3, 2016
Email as soon as we got home stating we had been refunded for the fuel. Excellent service
stephenJuly 15, 2016
the price was very good
the car was dented and scratched with some marks not recorded on the documentation. I had to return to the desk where they were reluctantly added buy a member of staff
SarahJune 21, 2016
Ease of collection, pleasant staff
SimonJune 19, 2016
Surprised the vehicle was quite so new.
Slightly frustrated that I couldn't start the vehicle. The dash was telling me to engage the clutch in Spanish and that took some time to work out.
SeanMay 6, 2016
The car and ease of everything.
The unexpected costs
CliveMarch 23, 2016
Everything about the car and the helpfulness of the staff
Ongoing confusions about insurance and the wait to collect the car
March 15, 2016
I had to examine the car for any cratches myself.It was nor done on the paper I received.It took me 15 min. Walking t/r to the car in order to report what I found.
February 20, 2016
Quality and condition of the car.... Also that petrol was included so I'd didn't have to worry about refilling the tank.
The time it took for collection .
February 19, 2016
Friendly, helpful staff
Not getting the car I'd booked plus the car was damaged and I was concerned I would be made accountable for it, as it was not mentioned first.
February 15, 2016
Very efficient and helpful service
February 12, 2016
Being pressured into taking extra insurance or leaving a large deposit on a vehicle that had been badly abused and was probably not worth the deposit which had to be left. The wait to pick up the car was very long considering they are all pre-booked but the staff were in lengthy conversation with people trying to get the extra insurance.
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Goldcar Rating
Lanzarote Airport
Very good
7.2 / 10
5000+ ratings


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