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Europcar Reviews Avalon Airport

Read 50 customer reviews on Europcar at Avalon Airport and find the best car hire deals guaranteed

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KevinMarch 12, 2017
I got the car I requested.
Counter staff told me that the car had no scratches however when I checked, I found two. I then had to go back into the terminal to report it. I think it would be better if one of their staff inspected the car together with the hirer and they can then agree on the condition of the vehicle.
JulieMarch 2, 2017
Easy location of the car and the condition of the vehicle
Took some time to collect car as there was a line up booking vehicles
JohnFebruary 21, 2017
Not great gear change in Yaris but owise v good
RaymondFebruary 20, 2017
how easy it was to get the car
February 12, 2017
collection process was very easy
Car was not very clean and had an odour
GennadyFebruary 10, 2017
I got what I wanted and booked in time and in a very good condition. Thanks Europcar for excellent service!
Everything was ok.
January 30, 2017
Quick pick up
January 20, 2017
Discounted price from original quote. Friendliness of counter staff
January 16, 2017
The car was easy to drive and was in good mechanical condition.
The car was dirty inside and outside. Poor vision when reversing.
MassimoJanuary 11, 2017
DavidJanuary 4, 2017
So easy to pick up and drop and staff were very helpful and friendly.
StephenDecember 18, 2016
Excellent staff at counter, very helpful
Nothing at all
October 11, 2016
the condition of the car
only having 4 days in Lorne
September 27, 2016
Great car, impressive fuel economy, good service experience
Windscreen dirty on inside. No wiper fluid.
September 19, 2016
People at desk are attentive and the car is value for money
September 1, 2016
The staff are friendly
I don't like having to give my licence and fill out paper work every time I come. I would prefer to have everything ready so I can just grab the keys and go. I don't understand why I need to give my licence over every fortnight to be photo copied. It would be easier for me if you could keep it on file.
August 17, 2016
Car was comfortable easy to drive. Very economical.
I found the car sluggish on hills.
AnneJune 9, 2016
Great service at the counter in Avalon please pass on my thanks!
April 13, 2016
Didn't inform how my deposit would be returned
JiselleMarch 22, 2016
Only having 1 person helping customers Took far to long to get keys
February 25, 2016
Quick pickup/drop off
LAUREENFebruary 2, 2016
Excellent experience
February 1, 2016
Quite helpful
A few dints and scratches had to be detailed and given to office counter once checked myself before driving off. Reported this. Can't recall anything about a boom gate and ticket on return.
PeterJanuary 20, 2016
Nice car, no problems
It took a little time before we could take the car. To much 'red tape' as we pre-booked and pre-paid the car
DavidDecember 18, 2015
Car was almost brand new. Very easy process from booking through to drop off.
Very unfriendly girl when we picked the car up at Avalon airport. Needs to improve her customer service.
TonyDecember 7, 2015
The car was clean and there was plety of room in the front seats
The car was not really suitable for night time country driving. The headlights on both low and high bean do not throw sufficient light for safe driving at 100k/per hour
MalcolmDecember 7, 2015
Free upgrade when staff saw I booked 2 kids car seats and have 3 kids. They figured I could use the room.
Avalon airport with a map for nearest petrol station when returning car to re- fuel. But just a helping hint
AtholDecember 5, 2015
Vehicle was not cleaned properly....papers in glovebox and food wraps in the console butt container... Could not lock /unlock drivers door with remote...
LisaDecember 2, 2015
Clean, comfortable and easy to drive.
Insurance excess is excessive
TraceyDecember 1, 2015
Ok size. Fuel tank was full on pick up. Fuel efficient.
The car was dirty inside & out. Previous customer's paperwork in glovebox. Next time i will rent a different car.
November 23, 2015
The girl that served us was brilliant
Car could have cleaner
October 19, 2015
Very economical
LizetteSeptember 29, 2015
Good experience, nice car, cheap for fuel
AngelaAugust 17, 2015
Service was quick!
I was asked to look over the car at 6pm in the dark & inform the service operator of any scratches! It was dark & I was unable to see anything in the dark, it didn't help that the car was a dark colour either. Thought that would have been common sense, sense ain't common anymore!
August 10, 2015
The fuel efficiency, the cleanliness and the modern features such as the reverse camera. It was also easy to park, due to the compact size.
A bit expensive, I have hired a car from No Birds for less. The boot was very small. No Bluetooth and no GPS included in the price. The insurance is a rip-off, so fortunately nothing occurred.
July 30, 2015
Only 1 staff member at the counter with a long que resulting in a wait of an hour.
ChrisJuly 14, 2015
No cruse control
JamesJune 18, 2015
There was no confusion with the booking, very efficient
JamesMay 27, 2015
Very happy with the upgrade.
barryMay 21, 2015
Ease of pick up
March 19, 2015
Car condition like brand new! Not even first service!!
Car preparation!! Was not full of fuel as describe and some scrachs here and there while the document was saying no damage!!
March 10, 2015
The SatNav included was great and drove well
The upgrade was good but probably preferred a smaller car
PaulMarch 8, 2015
Avalon staff very helpful,considering only 1 person on duty.
I had prebooked ,but with only one staff member on duty made it a long wait,which then put us into peakhour traffic, bit frustrating.
March 8, 2015
No one at the desk upon return of the vehicle.
GeorgeMarch 4, 2015
The car we received was meant to be an upgrade but for us it was actually a downgrade. We booked a Toyota Camry because of size and space as we have 3 kids with 2 of them needing car seats. the car we got was so small for the kids in the back, I had to always put in 1 child with belt on before the others could get in as we couldn't get their belts on if they were sitting in the car. Lovely car but def not a family car esp with 3 kids in the back. A little disappointed
March 2, 2015
Staff were very helpful and we would book with you again.
March 1, 2015
should have someone after office hours at the counter.
February 27, 2015
Did not get GPS I have booked for the trip
ElizabethFebruary 10, 2015
Excellent customer service , condition of car . No paper trail or complications .
No power .. Only 1.2 litre engine .
RayJanuary 25, 2015
Great value for money
The car smelled of cigarette smoke from previous driver
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Europcar Rating
Avalon Airport
8.8 / 10
100+ ratings


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