Your voucher

Insurance information
All rental cars must have Collision Damage Waiver (CDW) and Theft Protection (TP). Each policy will be either:

• included or
• purchasable from the rental company, or
• provided by another company (e.g. your credit card company).

Covers the driver’s liability for any injuries and property damage that are included in the policy. It does not cover injuries to the driver or damage to the rental car. This cover is only valid if you stick to the terms of the rental agreement.

If the car is stolen, or seriously damaged, or damaged in an incident involving someone else, please contact the rental company and the police immediately. If you can't provide the necessary documents from the police, you'll be liable for the full cost of replacing/repairing the car. If the car gets slightly damaged, and no-one else is involved, please contact the rental company immediately.

The rental company is not liable for the loss of / theft of / damage to any belongings in the car, during or after the rental.

Damage to the car will be charged for by the car hire company after it is dropped off - and will incur a Damage Administration fee on top of the amount deducted from the excess.

Not included in the rental cover (CDW & TP)
Loss of / theft of / damage to: keys, aerials, jack, safety triangles and vests, windscreen wipers, petrol cap, luggage covers, or any other fixed or mobile component of the car.

Applicable local fees and taxes.

Damage to the car will be charged for by the car hire company after it is dropped off - and will incur a Damage Administration fee on top of the amount deducted from the excess.

The main driver must be in possession of a Credit Card in their own name when picking up the car. The Card must have enough available funds to cover the excess / deposit amount (which will be blocked on the Card for the duration of the rental). The Card will also be required to pay for local fees, extra equipment and anything purchased additionally at the car hire counter.

If you pay by credit card, your bank may charge you an international transaction fee.

Cards must have the full name of the main driver and the 16-digit number, expiry date and security number of the card written on them to be accepted. Cards without the aforementioned details will not be accepted and the car hire company will not provide the customer with the vehicle.

Credit cards need to be activated for international transactions and for payments abroad.

You'll need to know the PIN of the payment card you are planning to use to pre-authorise your deposit.

The counter staff can only accept the following credit cards for the deposit:
(you’ll need to have the physical card with you - and prepaid, recharge or virtual cards are not accepted).

MasterCard

Visa

American Express

When picking the car up, the main driver and any additional drivers will need to provide a full driving licence in their name.

Digital driving licences will not be accepted.

If you’ve had your driving licence renewed and it only shows the date it was renewed, you'll need to prove when it was originally issued.

All drivers must have held their driving licence for at least 2 years.

UK counterpart driving licences will only be accepted with a UK photocard licence

It is each driver’s responsibility to find out what paperwork they need before driving in another country. For example, you may need a visa and/or International Driving Permit as well as your driving licence.

Each driver will need to provide a valid driving licence. If it is written in non-Latin characters, they'll also need to provide a valid International Driving Permit or a certified translation. Any driver with a driving licence from outside Europe is advised to have an International Driving Permit as well.

At the counter, you'll need to provide:

Each driver's full, valid driving licence

Your rental voucher

A credit card in the main driver's name

Each driver's passport or ID card

You'll need to provide one of the following: (a) an airline boarding pass, (b) a train ticket, or (c) a ferry ticket. This must be for your return journey, and must show your departure time and date.

At pick-up, the car hire company will require EITHER a printed copy of the customer's voucher OR an eVoucher. If this is not presented, the car hire company may not allow the car to be picked up, or may charge again for the rental.

To drive this car, you must be at least 25.

To drive this car, you must be under the age of 75.

If you are arriving by plane, the car hire company needs your arrival flight number at least 3 days before your rental is due to start. If you do not provide your flight number, the car hire company cannot be held responsible if your plane is delayed and as a result your car is not available. Please ensure that you enter your flight number and not any other number the airline may have sent you, such as a confirmation number.