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Budget Reviews Boston, MA

Read 50 customer reviews on Budget in Boston, MA and find the best car hire deals guaranteed

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April 24, 2018
Very good condition of the car. Clean and easy to use all buttons and extras.
I did not get the brand of the car i ordered, but the model i got was very okay. No complains.
April 16, 2018
Friendly staff
EdwardApril 8, 2018
The young gentleman at the counter was very helpful and went out of his way to ensure we had a GPS. Assisted us getting our friends to the train. Was a lovely first experience on our arrival in USA.
GordonNovember 16, 2017
it was a pleasure to get the car without any fuss, brilliant
October 26, 2017
In general very happy with the overall hiring. When an indicator light failed the bulb was promptly replaced after we called into a local Budget Rental.
October 17, 2017
cruise control resulted in occasional high revs inappropriate to the speed/driving
October 15, 2017
Friendly, helpful staff. Not pushy.
The car was received with a noticeable scratch on the front wing. This had already been identified and was marked on the rental document but it did spoil the overall experience of the car somewhat.
NickOctober 13, 2017
Girl at the counter tried her best to solve the problem.
GPS was broken so therefore the upgrade was offered with an in-built navigation system.
October 11, 2017
GPS was offered as part of the rental through However, at Budget all (portable) GPS devices were sold out. Eventually, they've found a similar car with in-build GPS.
NicholasOctober 2, 2017
No hard sell on extras from the counter staff.
Minor damage to car was not pointed out on pickup
September 28, 2017
Ease of drop off at the airport
Small office at Clarendon street was very busy
September 28, 2017
Car was clean Procedure was fast
Car was too big for my needs. I was told there will be a toll roads device, in the car. There was not.
September 24, 2017
Customer service excellent Ease of pick up and drop off
Wanted a convertible non available
Louisa-JayneSeptember 5, 2017
acceptable and relatively comfortable. Satnav was an expensive extra. Service was very good. Queue very slow.
Lowest grade car in category given and very little boot space so had to drive thousands of kilometres with children wedged against suitcase as luggage would not fit into Jeep Renegade boot. It was not as spacious as a Ford SUV that was on the description. Further it said the car needed an oil change when I turned on the ignition upon arrival.
September 3, 2017
Budget staff is very helpful
The standalone gps is outdated version with instruction not quite clear.
August 28, 2017
the staff in the garage that got me my car, and was kind and professional.
Prices are high, extentions are not profitable, had to drop off the car in budget and get another reservation with rentalcars in the same budget for sequential time, and got another car !
RichardAugust 23, 2017
The car worked.
The wait was unbelievable. The line was very long. They didn't have enough staff and those present were slow and ineffective. Once at front of the line, it turned out my car was not at the airport, so we had to wait even longer for it to be brought from another location. It had not been valeted since the last rental, with food crumbs etc.
SusanAugust 23, 2017
LOVED the Ford Escape with GPS... I was on my own...and having the GPS really helped me out. The car itself was comfortable and great to drive!!
I liked Everything!!! The wait picking up the car was a TAD TOOOO LONG... but dropping it OFF was Easy and Quick!
AshrufAugust 20, 2017
Very good en friendly service. CAR was great
Nothing to say
August 16, 2017
The media system did not work.
GaryAugust 11, 2017
The collection of the car was reasonably quick I thought the staff could have been a little friendlier but no real complaint
On our return to Logan Airport we were greeted by a very nice gentleman who processed our return of the car in a very friendy and efficient manner
AndreaJuly 29, 2017
The first car we had had a very small trunk so we went back in and asked if there was any other options. The staff immediately gave us a car with more trunk space. Excellent! Nice staff at Boston and easy return in Baltimore.
July 29, 2017
Much better rate with than with budget directly
It took too long to book over the phone
JohnJuly 26, 2017
All of it
Nothing, the car was superb!
July 25, 2017
We had a slow puncture and changed the Jeep easily at Manchester NH airport. The service was swift and friendly.
July 9, 2017
Car was very steady
We have got a big van instead of the the car we booked. The van was full of seats and there was no enough place for the luggages.
June 24, 2017
Car was not the model and size expected
June 11, 2017
Nice guy at desk.
May 31, 2017
Please help me to credit points to my AAdvantage Card "757AV06" for this car rent, thanks.
michaelApril 23, 2017
Budget were easy to deal with from start to finish with no hidden extras plus they added my wife to insurance for free on top of all this I also got an upgrade excellent!!
April 21, 2017
Service was quick
Car was damaged with scratches which we had to take photos of Sales to try to get you to take a bigger car
DavidApril 11, 2017
The queues were light
The cost of the necessary transponder extra.
April 11, 2017
Car acceptance staff wasn't too nice.
January 30, 2017
friendly people, the price I got and the sufficiency of the car I wanted.
the cost of toll box very expensive
BruceNovember 7, 2016
Very friendly and helpful staff and the whole process was easy and efficient.
The car smelt of cigarette smoke though it had been smoked in for long periods and we would have preferred to have a car that had not been smoked in as each time we opened the car on the trip we were greeted with that smell.
SeanOctober 23, 2016
Helpful staff, car drove well and was clean inside.
Car had a few bumps and damage to the window on pickup with no way of reporting them. But no problem on returning the car.
FRANCOOctober 14, 2016
Staff: friendly and helpful
No road maps available in the world of GPS ! Maps are still very useful...
StephenOctober 13, 2016
Fairly new car,very clean, straightforward pick up and very speedy drop off. All staff very helpful.
Requirements for extra insurance etc, wasn't that clear. Almost bought insurance that I already had.
October 13, 2016
Quality of car
October 13, 2016
Everything was great - Budget allowed us to enjoy our trip without any distractions. Thank you
JonathanOctober 12, 2016
So simple.Friendly and helpful staff.Dropoff at Logan airport was easy and well located.
Nothing really
StephenOctober 11, 2016
No nasty surprises cost-wise (yet). Great car (Ford Fiesta). Satnav added for free.
Excessive delay at the counter in Boston. Had to wait over an hour.
October 8, 2016
First car offered had no sat nav even though booked it for that. had to argue the toss before getting one with in built sat nav. no one able to show me how to use kit.
JohnOctober 7, 2016
Due to our luggage 6 cases your Boston staff always drive us to the BA departure terminal to save getting all the luggage in the bus.This is a major help as my wife is disabled- thanks
September 28, 2016
Rental were great. Shame Budget staff in Boston Claredon St, were not the same. Boston Airport staff for drop off were good.
Dirty car inside and out & scratches on car. Not friendly staff at Budget desk in Boston Clarendon street. Car was yellow in colour and they would not change it even though I had asked not to have a yellow one.
September 27, 2016
Nothing exceptional, it's just a car hire location. All I would have expected.
The car wasn't fully clean as I found stuff in car that should have been sorted. Exterior wasn't clean. Petrol tank wasn't full as requested. NB We were 90 minutes early so thay may have not had tome to check.
September 19, 2016
everything was fantastic
September 1, 2016
Great upgrade
No information book in the car
martinSeptember 1, 2016
The lady at the Boston office was helpful pleasant and quick
the interior of the car could have been a little cleaner - I am being picky though .
August 30, 2016
Helpness of counter staff
too long to get the car hired
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Budget Rating
Boston, MA
Very good
7.075 / 10
1000+ ratings



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