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Alamo Reviews Austin, TX

Read 50 customer reviews on Alamo in Austin, TX and find the best car hire deals guaranteed

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July 7, 2018
All went to plan and very easy.
June 6, 2018
Very efficient, will definitely use again
WayneMay 19, 2018
Great staff great car. Great process
May 7, 2018
Car is perfect condition
CurleeJanuary 9, 2018
The process was very very easy
January 9, 2018
Very clean and comfortable car
December 21, 2017
The car was dirty inside and smelled bad. Someone had been smoking in it
JoanneNovember 14, 2017
Helpful, friendly staff, easy to find and no issues with the vehicle
WalterNovember 5, 2017
We were fortunate that there was no suitable mid size car available so we got an upgrade. Excellent car.
October 31, 2017
Desk was quiet on arrival and return. Staff were pleasant and didn't attempt to upsell which is always a bonus. Brand New Ford Fusion to drive to Nola. Would recommend.
One way hire made it more expensive but was known in advance.
CariOctober 6, 2017
The customer service (even at 6 in the morning!), the man assisting us was very friendly.
The breaks on the Ford Focus were very sensitive, but of course that doesn't reflect negatively on the company at all.
HAPUSeptember 15, 2017
cleanliness of the car.
OlusolaAugust 12, 2017
Only issue was some food remnants at the side of the driver's seat.
PeterMay 30, 2017
friendly staff
nothing to complain
May 18, 2017
Nice car with low fuel consumption.
Media system broke twice and car stop / start was needed. Lack of Photo-chromatic mirrors.
TREVORMay 8, 2017
Excellent choice of very clean cars.
Windscreen washer bottle empty.
May 3, 2017
Friendly, efficient, no hassle
Nothing to report
May 2, 2017
The first car we were given was filthy inside so I spoke to the agent who changed the car and gave us an upgrade
April 23, 2017
I was a little concerned booking through a third party, but there were no questions from the Alamo desk. They respected my reservation and were polite and friendly. I feel like I got a good deal.
BillyMarch 6, 2017
Helpful counter help.
The young man who checked the car in provided the best experience I have ever had returning a car and I told him so. Usually, they do not care if you ever come back but not this young man.
PeterMarch 3, 2017
Everything went smoothly.
March 1, 2017
very new car and friendly and helpful staff
nothing to dislike
January 31, 2017
Friendly staff and good car.
PaulNovember 27, 2016
Friendly and helpful staff. Condition and cleanliness of the car.
Bit confusing where to drop the car off - Alamo desk a long way from drop off point. (Perhaps an Alamo sign to say 'Alamo drop off here'?)
November 23, 2016
We got a free upgrade from a full size to a sports car.
Car's interior could have been cleaner.
JoseNovember 3, 2016
The staff is amazingly nice.
Nothing to comment on here.
October 13, 2016
Decent upgrade
CornelisOctober 8, 2016
The car was new. We had a choice of two cars and we went for a red car because that stands out well against mostly grey/silver and similar colours. It was a small Chevrolet. Collection and drop of was very convenient, near the terminal and easy to find.
The car, although practically brand new, was a bit wavy on uneven camber roads. Probably car specific.
September 5, 2016
I received the car I wanted and then some.
August 4, 2016
Fast and efficient
NicholasJuly 1, 2016
The car had a mechanical problem and had to be changed within a day of picking up the car. This meant it took a day to replace the car. the staff were however helpful in replacing the car
DesJune 19, 2016
Excellent service and value
LarsJune 8, 2016
Best rental company by far in the USA - ask for Hank, Simeon or Brett if you need anything. Very good managers
LarsJune 8, 2016
I've used Alamo loads in Austin. Both teams from National and Alamo are the awesome... no hidden nonsense like other rental companies
April 15, 2016
The agent has water for all of us when we picked up the car. Nice detail!
April 10, 2016
Allways found them good value and now better value through rental cars. Com
Signposting for rental car return at Austin Airport was confusing
DavidApril 9, 2016
All was excellent
April 6, 2016
Nice little Fiesta in near new condition. Perfect for a couple with modest luggage needs.
Fiesta cabin controls not as intuitive as some.
RodneyApril 2, 2016
I asked for a Rav4 or similar and got a Jeep which was superb. Great car to drive and wasn't a petrol thirsty car. Split back seats and as there was just 3 of us it was great as we had a lot of luggage.
It did tend to pull slightly to the right when on long distance freeway but not a vast amount but was slightly annoying. But never noticed it around town.
March 10, 2016
Car was quite thirsty
PeterNovember 20, 2015
All inclusive rate and on airport pickup
Car had stained upholstry.
November 5, 2015
Check in agent was super friendly and very helpful.
The signposting for the rental return once in the building could be better. We missed the sign indicating Alamo was on the second floor and had to go around the airport again. Sign was very small and easy to miss.
October 29, 2015
Brand new Car ! Very clean and did not smell badly.
KerstinOctober 28, 2015
counter staff was really nice and very helpful
the representative who handed the car was a bit confusing. I had a package including a GPS and it took him a while to dig out a GPS (after triple checking that I really had ordered one). And we then had a question whether the car has an EZ Tag (since we were going to Houston) - and it took a while to answer the question.
October 27, 2015
Ease of pick up and drop off.
Problems with Sat Nav, European bookings don't seem to show they are required.
October 3, 2015
Lady at the desk was very helpful
We weren't told about toll charges
JOHNOctober 2, 2015
Front passenger seat very low, had to have pillow to sit on !
CharlesSeptember 30, 2015
dead angles on the side view mirrors.
September 21, 2015
Car they gave me initially had no fuel and had to be changed thankfully as it was an older model so it took a while for that to happen ( not good as my grandchildren who came to meet me had to wait longer than necessary about 15 minutes longer).
September 18, 2015
Car seats had a lot of stains, remote control of keys didn't work, low tyre pressure. No car manual.
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Alamo Rating
Austin, TX
8.5 / 10
500+ ratings


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