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Europcar Reviews Barcelona

Read 50 customer reviews on Europcar in Barcelona and find the best car hire deals guaranteed

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OlegJanuary 9, 2018
There were a lot of scratches on the car.
November 13, 2017
Very good
October 31, 2017
Reliable vehicle
Lack of a map. Rented in Barcelona for trip to Costa Brava. As tourists from USA, we had no decent map. Europcar could have offered one, even at a small cost.
October 17, 2017
fast service fast picking up the car great car
i think they was supposed to teach us how to propprly start the hybrid car because we are not used to drive this car
October 8, 2017
They didn't have the car we book- WW Touran. Initially they gave us a standart car (Opel insignia). We told them we wanted a high car and they changed to WW Tiguan that was a very good car but did not have a reserve tire. Fortunately we didn't need it.
The car had 2 alarms during the trip. One to add coulant and one add adblue. We called the service line and help came immediately - was a very good service.
September 26, 2017
Thank you so much for changing my car that was attacked by a robber to a new car.
September 15, 2017
Accommodated 8 of us w 2 children under 3, inc a baby, both required baby seats which were available.
August 13, 2017
Very helpful and communicated staff We sorted the problem by telephone
The price for us was a bit to expensive
June 26, 2017
The car was excellent and the counter staff were very helpful.
Nothing comes to mind.
May 30, 2017
The service was fair
To much esitong at picked up, they did not had the car on the contract and they change it ehat took quite a bit of time to do it probably 30 to 45 min
May 16, 2017
Great value. Obviously tacked on a bit when we added insurance, but still very reasonable. Car was in good shape.
Received car with under-inflated tires. Back right tire had to be inflated and 'check oil level' came on a few times near the end of the trip.
May 15, 2017
Helpfulness of BArcelona staff
MARTINApril 29, 2017
Location of office at the rail station. Excellent price Rental car staff able to resolve the problem with the first car we rented.
First car we rented smell heavely of cigarette tobacco and had to be replaced after one day of rental.
April 19, 2017
Brand new car in great condition, quick collection and drop off time, price exactly as quoted
More signs for car hire return
March 12, 2017
Car inside was clean Nice staff at check-in window
Windows were not clean at pick up. Handing back the car was long as only one person receiving/checking and many in line returning vehicles
January 16, 2017
I was asking to mention the flight number at our arrival - I was not asked which terminal - so we arrived in Terminal 2 and the car was waiting in Tarminal 1.
October 18, 2016
Very efficient pick up and drop off
Car was a little jumpy!!
September 11, 2016
The staff was very friendly and the process was quick
the car was not clean on the outside and not clean on the inside, I booked a VW and I got a Nissan, not what I wanted to drive. The car hd more scratches than what was need so we had to wait for an attendant to put all the scratches in the contract.
September 6, 2016
car was larger than I wanted
May 16, 2016
Knowledgeable staff at Barcelona Airport. Easy to pick up the car at the airport. Easy to drop off the car at Benidorm.
ElizabethApril 23, 2016
Quality of the car and clarity of the contract. Automatic pre-ordered and supplied.
Car computer set up in Russian rather than English - no one checked. Navigation within car computer preferable to Garmin which did not always work well. Even with an additional fee the built in navigator would have been preferable.
March 17, 2016
Good quality car.
Waiting time pick up.
GemmaFebruary 9, 2016
We had an upgrade the car was lovely and the baby seat we hired was lovely and a safe
How long it took to get the car with a toddler in the evening at bedtime was hard work there was only 1 member of staff working another did come later on but we was waiting just over an hour to be seen.
JoseJanuary 26, 2016
When the Dacia had problems, they changed it with a VW Touran rapidly
They didn't have cars with wifi as I required in my search. The first car they give to me was a Dacia which is lower quality than promised and had motor problems.
January 6, 2016
No extra cross-border charges.
AlanOctober 3, 2015
Pick up was great
Drop off was poor and disorganised Price could have been better
MichaelSeptember 28, 2015
Staff spoke English
Car pick up and drop off in a distant location
EkaterinaAugust 18, 2015
I was charged by rentalcars for Wi-Fi router in advance, which has not been provided by Europcar. We were given GPS navigator instead, which condition was quite poor. Therefore, I suppose, we have been charged twice - once for the Wi-Fi router by, and another time for the GPS navigator by Europcar. If possible, please cross check.
August 2, 2015
I took us over 1 hour to wait in line for our car The car was not the model we had requested
Jens-ErikJuly 21, 2015
It took to long time to get the car, the customer before us had problems, I don't know what, but it took a very long time and just one person to handle everything
July 20, 2015
Costs of child-seat and GBPs are too expensive (over 50% of the cost of the car itself)
KaterinaJuly 17, 2015
Stuff approach
Booking done for a premium segment, not fulfilled
July 5, 2015
It was diesel
MarkJune 15, 2015
The car was really clean and well maintained. The staff were super friendly and had a good sense of humour.,
I booked an Audi A3 convertible, and was given a VW BEETLE Cabriolet... There's a pretty big difference in calibre between an Audi and a VW... So I was less than satisfied with the change.
June 15, 2015
We had to wait 10minutes before we received the keys , although there was nobody in front of us. very bad english.
June 6, 2015
Near new car
Pick up time
June 2, 2015
Convenience of where the car was situated
No help with orientation around the car when picking it up, also expected to sign documents before seeing the car which outlined the scratches etc
MarcMay 31, 2015
The car had a lot more damage to it than stated on the contract. Had we not checked before setting off it could have been blamed on us once we had returned it
May 9, 2015
It was easy to find and reserve the car online. It was easy to drive and fit all our stuff. It even had USB which we didn't know it would so for long drives we could listen to our iPhone music.
It was hard to figure out where the car rental offices were at El Prat. Markings in the airport are not great.
GillianApril 13, 2015
The car was brand new and the staff were friendly and efficient.
March 19, 2015
Everything ig gteate
February 23, 2015
the brand
February 22, 2015
Brand new car, and was an upgrade
only one member of staff at pick-up desk despite long queue so took about 20 mins waiting in queue.
LUIZFebruary 21, 2015
Services In general
Tire conditions were ridiculous, especially at this time of the year.
AbelFebruary 17, 2015
The staff was very helpful and the car comfortable. The whole procedure was easy to make.
The tyres were rather worn.
January 15, 2015
Car in good condition. We were met on return by a very pleasant and efficient employee.
Although our plane landed at Terminal 2, we were initially told by your staff that we should have gone to T1. But they did eventually deal with us there.
January 15, 2015
the car
EvaJanuary 5, 2015
it had nice navigation. drove many km on the diesel.
the snow chains broke, it was a car with summer wheels on, not possible to hire wither wheels. There was dog hair on the back of the car, not cleaned well enough
December 29, 2014
JohnNovember 20, 2014
Efficiency. Friendliness of Staff. Convenience. Etc, Etc
Told there was no damge to the car and when I checked it, there was. Saw the same car cheaper elsewhere a few days after I had booked. An airfreshner had been used in the car which wore off after a few days which explained the reason why - there was a smell in the car.
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