Find out what other customers think - so you can decide if Hertz is the right company for you.
14 July 2018
Great car and no fuss A little expensive but worth it.
29 June 2018
Having to wait as vehicle was not ready
31 May 2018
Clean car..very helpful staff.Nothing all was as expected.
27 November 2017
The entire car rental experience
24 October 2017
Very happy with the car UI received, and with the overall service.
TerenceCalgary - 6th Avenue Southwest
07 October 2017
Excellent vehicle and very economicalNo GPS included
02 October 2017
19 September 2017
nice SUVLadies behind the counter at Calgary Airport where not interested and not that friendly!
Dropping the car at Vancouver Station at 23h was easy, but it seemed strange to drop only the key and leave...But we did it.
10 September 2017
Roomy vehicleNo full to empty policy
AnonymousCalgary - 6th Avenue Southwest
08 September 2017
Everyone was friendly, easy to deal with and efficient.There was nothing that I did not like.
07 September 2017
We arrived earlier than expected in Calgary airport, the flight was in advance, the lady at the counter gave us an upgrade so that we did not wait for the car that was allocated initially to us. Friendly staff on the parking lot.
03 September 2017
The staff at the Hertz counter in Calgary Airport was extremely helpful and serviceminded. Perfect beginning of an excellent trip to Canada. Thank you!!
27 August 2017
Kind staff, nice car, Not enough pre-information on taxes
25 August 2017
Good car. Quick drop off.Windscreen washer broken and not mentioned at pick up.
Lots of scuffs we had to point out. Would have been nice to have someone show us round the car.
24 August 2017
Performs well. It does what it says on the tin.Not told enough about the car, like not accidentally touching the SOS button when adjusting the mirror. Satnav would have been very useful.
23 August 2017
The relative ease of pick up at the airport and drop off in Vancouver. As long as everything goes to plan. Arriving an hour plus late from plane delays, only to be told there wasn't a car for us, but we could have a much larger SUV ! After some "discussion" and insisting we needed the car we had booked months ago, first we were told one may be ready in about an hour, then, suddenly, the model we had booked became available. Not sure where from.
24 July 2017
CarDrop off in Edmonton downtown was very hard to find no instructions to find key box in a undesirable location
30 June 2017
Clean, recent car.We spent quite some money on additions to the car hire.
18 June 2017
Good service, very good vehicle Nothing
20 May 2017
Changing the pick up and drop off times from the original not satisfactory
19 May 2017
Efficient, hassle free.
17 April 2017
Clean,spacious,automatic and economical to run.
02 April 2017
Very good car, brand new and in very good condition. The staff at the counter was very helpful and we were able to clear all the procedures in a matter of minutesThe drop-off procedure was not completely clear and I had to go back to collect my receipt
20 February 2017
When renting a car in calgary in winter, it should come with winter tyres as standard even if that costs more.
17 January 2017
Helpful counter representative. Offered the option of another more expensive car model that had the necessary size required and snow tyres that the original car apparently didn't have !The car booked didn't have snow tyres as would be expected in that area during Winter !
21 December 2016
The effort of the staff to get me the ordered car after a bit more then 30 minutes.The first Intention of the staff to offer me a Fiat 500 ( downgrade ) and that the class of the car I ordered was not available at the intended pickup- time
18 October 2016
car was waiting for us no messing or waiting around .n/a
17 October 2016
Easy to pick up and drop off the car at the Airport
16 October 2016
05 October 2016
I had a problem and the Hertz guy at Banff was superb helping me after the call centre made a mistake, all credit to Michael at Banff HertzCall centre are very unhelpful
21 September 2016
Everything went the way I wantedNothing
20 September 2016
Ease of booking and picking up carAlthough the car was technically the same group as the Jeep Grand Cherokee that I booked the GMC Terrain was not AWD nor as big or as good quality. The agent, though friendly did spend a good deal of time checking things with other agents and the computer rather than interacting personally with me.
17 September 2016
Everything was good
22 August 2016
Well organized and quite a simple task to pick up the car.Agreed to drop the car of at the High point Hotel in Vancouver, the Hertz desk was unmanned and had to rely on Hotel staff to take us to the drop off point. I would have preferred to have had someone check the car over.
18 August 2016
Toyota Camry, not quite enough room for 3 suitcases.
GPS System wasn't up to date!
16 August 2016
03 August 2016
Car was roomy. Car manual was in car so we were able to find out how most things worked.
23 July 2016
The quick and efficient way to the drop the car off at Vancouver and the friendly and caring assistant at Calgary.
16 July 2016
Staff were friendly and helpfulNo security cover for the luggage area - car was a Jeep. This raises the risk of break in to the car and suggest you rethink this policy.
21 June 2016
Attentive serviceNo complaints
30 April 2016
All goodTracking was off on the car
05 April 2016
Perfect handover after long flight - no waiting about, or long paperwork etc...
04 April 2016
The ease and speed of picking up and dropping off the carWe had only one choice of vehicle, not necessarily my preference, but it was in the same group.
24 January 2016
The car was nice to drive and had a few extra features, seat warmers etc.The original car we booked was not a all wheel drive as specified and even was labeled on the paper work. So buy the time we realized we wasted a day of travel exchanging to a different vehicle.
31 October 2015
confusion over my payment for full insurance, and not being told I had been 'upgraded' to a bigger car.
25 September 2015
Quick, efficient and helpful service. Upgrade with GPS much appreciated.N/A
24 September 2015
Consultant at the pick-up desk was very helpful with directions, etc.Nothing in particular.
21 September 2015
Car itself was excellent. It ran well and we had no problems.It could have been cleaner. There were seeds of some sort on the track where one of the rear passenger doors slid. A vacuum would easily have removed them. Otherwise it was impeccable.
03 September 2015
Satnav an essential and ensured a smooth hire.
Courteous, helpful staff at both collect and drop off.Finding the drop off at Canada Place in Vancouver nigh impossible. MUST improve signage at C Place and provide a location guide of the drop off.
No map of Albert or BC provided with car.
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