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Avis Reviews Rome Fiumicino Airport

Read customer reviews on Avis at Rome Fiumicino Airport and find the best car hire deals guaranteed

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June 14, 2018
Quick and easy drop off process. Given new car but larger than the one booked.
Pick up desk under staffed and disorganised pick up procedure. Car provided (Ford Cmax) was not the one booked and larger than required. Rental desk staff spent to long trying to up sell car features and insurance add-ons.
MichaelMay 17, 2018
The vehicle condition was not reflected in the documentation. There was significantly more damage and little interest in accurately recording the true condition.
January 16, 2018
We got an upgraded best car- a Mercedes and special price
DennisJanuary 9, 2018
Gps in car did not work as no maps loaded.
January 6, 2018
Car had a lot of dents and scratches
GeoffreySeptember 18, 2017
Really nice Mercedes A260 auto. Very comfortable and nice to drive. Just right for a couple.
September 11, 2017
Very good and clean car.
Long waiting in the pickup counter.
August 17, 2017
Very gentle staff
Queues at the desk
August 9, 2017
Did not get my brand.
sudhirJune 28, 2017
the girls did their job professionally & treated me with respect . I can't find any fault with them
we didn't,t get Volvo
AndrewJune 23, 2017
Friendly & professional staff
Had to wait too long for car at pick-up
May 31, 2017
Sorry for drop off the car in the front of the departure parking Area of Bari Aeroport I had just a few minutes to gate close
May 5, 2017
Good English,car was in good order.
They didnt have the car I booked & I had to take a more expensive bigger car.I didnt want or need a station wagon.
DavidApril 17, 2017
Car was new, procedure crisp. Diesel for fuel efficiency
I did not get the Alhambra SEAT. Not sure how many they really have. Problem was with 5 persons, we were really tight and squeezed on luggage space.
April 16, 2017
Brand new car.
Long waiting time at the counter when collecting the car (20-30mins).
mirceaApril 9, 2017
love the Opel Adam very nice and eco-car!
the staff who helped us had difficulties in understanding English but other than that we were happy with Avis
November 5, 2016
Rental cars service was first class
Avis were reasonable
AlexanderOctober 24, 2016
cleanliness of the car
Changing gears all the time - the car needed to be automatic - that's what we drive at home.
September 22, 2016
The car and the delivery was good.
The time it took to pick up my car.
MichaelAugust 21, 2016
New BMW 1 series albeit a bit small.
1. Being offered a Toyota Yaris instead of the BMW 2 Series booked and only after some protest got the BMW 1 series. 2. Ticket system at the booking desk is not obvious - the machine is hidden 3. The signposting to return the car at Rome is very poor and would be easy to improve. I think its actually worse now than it was Clear early signs needed
JamesAugust 1, 2016
Renauly Espace...easy to drive. Good mileage use.
Not good A/C
BruceJuly 26, 2016
Rental staff at initiation were excellent. Car was almost new and exactly what I wanted.
Cost of collision damage waiver was expensive.....more than the cost of the rental!!
July 17, 2016
Drop off
the 'or simular' was smaller so problems with suitcases
DominicJune 26, 2016
Venice, staff were very helpful, and even escorted us to the water taxi.
Rome staff were accommodating, but the car originally offered while same category was smaller. We expected a Pugeiot 308 and were offered a Fiat 500L. This is a small car within the category. We were able to get a Pugeiot 308 after I complained that baggage would not fit.
ROSEMARYJune 12, 2016
Car was wonderful, handled well,
June 12, 2016
It was hard to find the rental car area at fiumiciano
June 5, 2016
Staff courteous and got an upgrade
Length of time waiting in queue to be attended to and filling out paper work
May 23, 2016
Staff were great at arrival,mflightnwas delayed, and they sayednbeyond closing hours
Sat Nav didnt work, error message missing card.
PaulMay 22, 2016
I liked you can prepay for a tank of fuel,the staff spoke good English.
Didn't like the time it took to collect the car.
YuriyMay 7, 2016
we were given an option to return car with an empty fuel tank
comparatively long queue - we were the fifth in line
May 5, 2016
Easy service and straight forward experience.
Everything was good.
November 18, 2015
Everything was perfect!! dind't even have to refill the car due to the discount. Thanx!
September 20, 2015
Not enough staff at the Avis pickup counter.
September 10, 2015
Car was really nice, very fuel efficient and easy to drive
It was very difficult to firstly find the Avis counter at Rome airport then the queuing system was not well signed or organised.
TuiSeptember 5, 2015
at venice they made us (with my 4yr old) walk from the rental car park to the airport with a tonne of luggage, and pram.. they are terrible service here, and crappy small trolleys
MichaelSeptember 5, 2015
Efficient and friendly drop off.
Given a Fiat Panda which seemed to be a very under powered car.
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Rome Fiumicino Airport
6.0 / 10
1000+ ratings



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