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Full Protection

All the cover you need for your car rental - explained

How does our Full Protection waiver product work?



Charged on your credit card by the car hire company when you pick your car up


Relax during your rental

You're covered by our Full Protection waiver product


Car is damaged

Contact the car hire company for advice straight away – and if you need us, we’re here to help


Repair charges and other costs

Retained from your deposit by the car hire company


Simple online claim process

Submit the required documents to our dedicated team as soon as you can


Rapid payment

We typically pay out within 14 days of receiving the documents

Outstanding Customer Service

At, we take pride in delivering outstanding customer service whenever someone needs us

  • We have a dedicated Customer Services team who specialise in our Full Protection waiver product
  • Our team speak over 20 languages, so you don't have to worry about a language barrier
  • If you have any questions about Full Protection — before, during or after your rental — just contact us and we will be happy to help you
  • If you need to claim on your Full Protection, please contact Customer Services

How else could I protect my excess?

When you pick your car up, the car hire company counter staff may offer you cover that lets you leave a smaller deposit, or no deposit at all. If you prefer their cover, just let us know: we will remove Full Protection and refund the cost.

Please note: any cover you buy at the counter would involve a contract between you and the car hire company. Since would not be involved, we would be unable to help if you were in any way unhappy with the car hire company's product.

Before you decide, make sure you compare:

  1. The Price. What do the two products cost?
  2. The Protection. What do the two products cover?*

* Remember: excesses and exclusions can make a huge difference to a product's value for money, so be sure to find out.


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