Welcome to Our Help Center

Use the menu below to navigate through our Help Center.

Frequently Asked Questions

Can I place a request if I am not a U.S. resident?

If the driver of the car is not a U.S. resident, the driver must present a valid International driver’s license at the rental counter when renting a car in the United States. Most U.S. rental car companies accept international credit cards.

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What kinds of cars can I rent?

We offer the following car types:
 • Economy Cars
 • Compact Cars
 • Mid-size Cars
 • Standard Cars
 • Full-size (4 door) Cars
 • Premium Cars
 • Luxury Cars
 • Convertibles
 • SUVs
 • Mini-van (7 passenger)
 • Full-size Vans.

Our web site includes a full description of each car type, including the typical number of passengers and pieces of luggage each will accommodate. Rental car companies carry a variety of makes and models for each car type listed above. As a result, the rental car companies are not able to guarantee the specific make or model you will receive at the rental counter. Requests for non-smoking vehicles should be made at the rental counter. Rental car companies are not able to guarantee the availability of a non-smoking vehicle.

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Same Day Reservations

You can book a rental car reservation up to one hour in advance of your pick-up time. When searching our site, we will provide you with the available options based on the itinerary details you enter on our website. For example, if you place a request on our website at 11 a.m. the earliest you can pick up your rental car is noon the same day.

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Can I reserve a car for someone else?

"You can submit a request for a rental car that someone else will be driving as long as you enter the driver’s full name and age and the driver meets the following requirements:

Has a valid driver’s license issued in his or her full name - the rental company will verify age and may check the driver’s driving record. Non-U.S. residents must present a valid international driver’s license from his/her home country.

Has a valid credit card with a minimum of $200 or more of available credit. Most locations also accept debit cards.

Meets the minimum age requirements.

Keep in mind that when you initial the request on our Web site you are indicating that the DRIVER accepts all of priceline Rental Cars’ Terms and Conditions and that the driver will be denied rental if any of the above criteria are not met.

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What is Collision Damage Insurance Coverage and how do I get it? (Making an offer)

Collision Damage Coverage is an optional coverage plan which can be purchased on our website when you make your reservation. While the vehicle is in your possession and is damaged due to collision, theft, vandalism, windstorm, fire, hail or flood, you are subject to pay a lesser amount for the total cost of car repairs, additional charges imposed by the rental car company, or the actual cash value of the car. The coverage offered on our website provides a cost effective way to protect yourself against unforeseen damages or theft. There is also no deductible.

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How much does Collision Damage Coverage cost? (Making an offer)

Collision Damage Coverage can be purchased for only $11 per day. However, if you have a New York State billing address, coverage is $9 per day. Please remember, while no payment is required for your rental car reservation until you pick up the vehicle, Collision Damage Coverage is charged immediately to your credit card at the time you book your rental reservation.

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Where can I find my itinerary or get a receipt?

You can find your itinerary by going to the “My Reservations” section of our website. Enter your Rental Car Itinerary Number and the email address you used to place your request, and your receipt and full itinerary will be right there for you to print. You will not get a copy of your receipt or itinerary by mail.

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When I cancel my rental car reservation, can I also cancel my Collision Damage Coverage? (Status of my offer)

If purchased prior to 9/21/2009

Collision Damage Coverage can be cancelled and refunded on our website until 11:59 p.m. of the calendar day before your scheduled rental car pick up time. You cannot cancel your coverage after 12:00 am on the day of your scheduled pick up.

For example, if the scheduled pick up time of your rental car is Monday at 9 a.m., and you have purchased Collision Damage Coverage, you can cancel the coverage on our website until 11:59 p.m. on Sunday, the day before your pick up. However, at 12:00 a.m. on Monday morning, the option to cancel your insurance no longer exists and the coverage is non-refundable.

If purchased on or after 9/21/2009

Cancellations with 100% refund will be permitted for Collision Damage Insurance up until you pick up your rental car. For example, if you are scheduled to pick-up the car on 8/1/09 at 3:00 pm ET; you would be permitted to cancel your Collision Damage Insurance up until 2:59 pm ET. If you choose to cancel your reservation, a cancellation will be processed for both your rental car reservation and the insurance. If you still need a rental car, you may go back online to place a new request.

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How long is my Collision Damage Coverage good for? (Status of my offer)

Collision Damage Coverage takes effect at the time you pick up your reserved rental car. Coverage is only provided if you elected to purchase it during the booking process and the required payment has been made. Coverage ends at 11:59 p.m. the day of your scheduled rental car return date, as stated on your itinerary. If for some reason you return the rental car earlier than the scheduled return date, coverage ends when the rental car is returned to the original rental counter and the remaining un-used days of coverage are subsequently non-refundable.

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How do I file an insurance claim? (Status of my offer)

If purchased prior to 9/21/2009

In order to file a claim, please submit a claim in writing as soon as soon as possible, and provide the following within the body of the written claim:

• Specific dates of travel
• Detailed description of the nature of your loss
• Your Collision Damage Coverage Policy Number
• Name of the travel agency or rental location
• Rental agreement that shows proof of travel
• Amount charged
• Police accident or incident report

Upon receipt of the information requested above, you will receive a claim form from AIG.. For additional questions or concerns, please call AIG toll free at 1-877-399-7765. If you are calling from outside the United States or Canada, you can collect call 1-713-267-3365.

Send all claims to the following address:

AIG International Services
6464 Savoy Drive Suite 200
Houston, Texas 77036

If purchased on or after 9/21/2009

In order to file a claim, you please contact BerkelyCare by any one of the following ways:

Online Claim Initiation: www.travelclaim.com
By Phone: Toll free at: 1-(877) 892-7951 or 1-(516) 342-2720
By Mail: BerkelyCare, 300 Jericho Quadrangle, P.O. Box 9022, Jericho, NY 11753
By E-mail: tripprotect@berkely.com

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Can I get a one-way rental?

Yes. You can book a rental car reservation with a different pick-up and drop-off location (also known as a ""one-way"" rental). For example, you can enter a pick-up location in Orlando and a drop-off location in Miami if that is where you will end your trip.

One-way reservations are currently limited to airport locations only (for example, pick-up at Orlando International Airport and drop-off at Miami International Airport.) There may also be a ""drop-off"" fee charged by the rental car company. One-way rentals from off airport locations will be available soon.

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Helpful advice for renting a car

Know Your Insurance Coverage:
Be sure to research the insurance coverage available on your current automobile policy, your credit card agreement and your homeowners or renter’s policy prior to picking up your rental car. This will help you make the most informed decision about optional coverages offered at the rental counter.

Inspect the Condition of Your Rental Car:
Take a walk around your rental car with an agent before you leave the rental location. Be sure to make note of any scratches, dents, dings, etc. and report them so there is no confusion regarding the car’s condition upon return.

Get to Know the Features on Your Rental Car:
Take a few minutes before you leave the rental location to familiarize yourself with where everything is on your rental car. Check the headlights, hazards, windshield wipers, door locks, spare tire, etc.

Look at a Map Before Leaving the Airport:
Be sure to ask the agent at the rental counter for directions or a map of the area. Most rental car companies provide free maps as a courtesy.

Avoid Additional Charges at Drop-off:
Be sure to return your rental car at the designated date and time on your rental agreement to avoid extra day and/or extra hour charges. If you do not opt to pre-purchase gas at the rental counter, be sure the gas tank is full upon return to avoid gas and re-fueling fees.

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Can I drive my rental car outside the United States?

While your rental car comes with unlimited mileage, the rental car company that is providing the car may have restrictions about driving your rental car into another country. If you plan on taking your rental car outside the U.S., we suggest you ask at the rental counter about its company’s policy prior to driving off the rental car lot. This includes inquiries regarding driving into Canada and Mexico.

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Can I add a driver to my rental car reservation?

You can add a driver to your rental car reservation at the rental counter. There may be additional fees which will be disclosed at the rental counter. The primary driver on the reservation must arrive at the counter to pick up the car and add the additional driver to the rental agreement. We are unable to add a driver to your rental reservation or change the name of the primary driver originally entered on our web site.

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When will I be charged for my rental car?

When you choose your rental car company and your exact rate we will provide an estimate of what the rental car company will charge you when you rent the car. This estimate is based on information available from the rental car company directly and includes an estimate of taxes, fees, and surcharges that may apply to your transaction at the time of reservation. It does not include any additional gas, fees, or other surcharges.

Please check with the rental car company when you are at the rental counter for complete rate details.

Pointer - If you have any questions about what you’ve been charged - check your paperwork! Charges for optional items will be listed on your rental agreement (provided by the rental company) and you are often required to initial by them at pick-up. Any questions concerning optional items should be directed to the rental company that accepts your request.

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Can I cancel my reservation / itinerary?

Yes. Simply visit the “My Reservation” section of our website and select the “Cancel this Reservation” link at the top of the page. You will need your Rental Car Itinerary Number and the email address you entered when you reserved your car.

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