No results found

Try another filter or search for a different keyword.

Can I rent a car if I don't have a credit card?

No, unfortunately – in almost all cases you will need a credit card.

The car hire company will put a deposit on the main driver’s credit card before they hand over the keys to the rental car. Without a credit card, they can’t take the deposit, so won’t hand over the keys.

You can find out if you need a credit card in a car’s terms and conditions, under ‘What you need at pick-up’.

What do I need to take to collect the car?

The main driver needs three things (all held in their own name):

  1. A credit card with enough credit to cover the deposit for the car
  2. Full driving licence, that they’ve held for at least two years
  3. Rentalcars.com Rental Voucher, or eVoucher on our app

Additional drivers will need their full driving licence.

You’ll pay for any additional drivers and extra equipment when you arrive to pick up the car – so it’s worth bearing those costs in mind when thinking about your credit card. You’ll find the deposit amount in the terms and conditions of the car and on your rental voucher.

How much will I leave as a deposit at the counter?

You'll leave a deposit at the counter to cover any damage or traffic fines. The amount you'll pay is shown in the car's terms and conditions.

You can see the terms and conditions of every car right below its picture: just tap 'Ts & Cs'. You'll find the deposit information under 'Deposits, Excess and Cover'.

Once you've booked a car, you can see the terms and conditions in Manage booking at the top of the screen.

Can I hire a car if I am under 30 years old?

Yes. If you are between 21 to 29 years old and have had your full driving licence for two years, you can rent from most car hire companies.

When you search for a car, please untick the box that says 'Driver aged between 30-65' and add your age. We will then only show you cars that you can rent.

Many car hire companies charge a 'young driver fee' for any drivers under 25.

Very few companies will rent cars to drivers under 21.

Can I hire a car if I am over 65 years old?

When you search for a car, please untick the box that says 'Driver aged between 30-65' and add your age. Then we'll only show you cars that you can rent.

Many car hire companies charge a 'senior driver fee' for any drivers aged 65 or older. We show this fee under each car's rental price, and also in the Ts & Cs for each car, under 'Not included in the rental price'.

Once you've booked, you can check how much the senior driver fee is in your rental car's Ts & Cs in 'Manage booking' at the top of the screen.

Do I need a passport to collect the car?

To be absolutely certain you have the right documents with you, check 'What you need at pick-up' in your rental car's terms and conditions before you leave home.

You can see the terms and conditions of every car on our site, right below its picture: just tap 'Ts & Cs'.

Once you've booked a car, you can check its terms and conditions if you tap 'Manage booking' at the top of the screen.

How long do I need to have held a licence for?

Most car hire companies will only rent to people who have held a full driving licence for two years. A few will accept drivers who have held a full licence for one year.

You can see the terms and conditions of every car right below its picture: just tap 'Ts & Cs'. You'll find the licence requirements under 'What you need at pick-up'.

What are the age requirements for hiring a car?

Each car hire company has its own age requirements, but most will rent to people between 25 and 70.

If you're 21-25, you are likely to have to pay a young driver fee.

If you're 65 or older, you may have to pay a senior driver fee.

When you search for a car, please untick the box that says 'Driver aged between 30-65' and add your age. Then we'll only show you cars that you can rent.

Where can I find my car's terms and conditions?

You can see the terms and conditions of every car right below its picture: just tap 'Ts & Cs'.

Once you've booked a car, you can see its terms and conditions in 'Manage booking' at the top of the screen.

The terms and conditions cover all the important facts about your rental, including: what's included in the price, what isn't included, what you need to pick up the car, what deposit you'll need to leave at the counter, what cover your car has, what excess you are liable for, the fuel policy, and what extra services and equipment you can buy or hire when you pick up the car.

What type of driving licence do I need?

You'll need a full driving licence, not a provisional (learner's) licence.

Most car hire companies need you to have held your full licence for at least two years.

What does an additional driver need?

If you want to add someone as an additional driver, they'll need to be with you when you go to pick up your car. They'll need to show their driving licence, which they must have held for at least two years.

If you can't take them with you when you pick the car up, you can take them back to the counter and add them later on. The car hire company will charge you for the additional driver for the whole time that you have the car.

The rules about the main driver also apply to any additional drivers. So, if your additional driver is under 30 or over 65, please check your car's terms and conditions.

What are the driving licence requirements?

You will need to take your driving licence with you to pick up your hire car.

Hire car companies expect drivers to have held their full licence for at least two years. Provisional licences aren’t accepted.

When you hire a car abroad in some countries you will need an International Driving Permit, as well as your own driving licence. The Rental Voucher we will send you once you book will let you know if you need one for your trip.

If you have a UK driving licence and you’re hiring in the UK, you may be asked for a code at the car hire counter. You can find out more here.

What if I want to take the hire car to another country?

If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.

If you’re planning to cross any borders during your trip, bear in mind:

  1. You may have to pay more

    There are often extra fees, taxes or additional cover you’ll pay at the car hire counter.

  2. It may not be possible

    Depending on where you’re hiring, you may not be able to take your car to another country.

Please contact us if you want to take your hire car into a different country during your trip, and we’ll talk you through your options.

What is a fuel policy?

The fuel policy for your rental explains how you will pay for fuel for your hire car, and whether you need to fill the tank before you return the car.

You can see each car’s fuel policy clearly by its description. Most cars come with a 'FULL TO FULL' fuel policy, which is the best value option. The tank will be full when you collect the car, and you return it full.

What milage conditions does my car have?

You can see any rules about mileage in each car's terms and conditions.

Just tap 'Ts & Cs' right below the picture of the car, and you'll find the mileage information under 'Included in the Rental Price'.

Once you've booked a car, you can see the terms and conditions in 'Manage booking' at the top of the screen.

What fuel does my car take?

If the counter staff don't make it clear when you pick your car up, just ask them.

There may also be a sign inside the petrol cap.

Car hire companies change their cars all the time, so we can't guarantee which type of fuel your car will take.

What fuel/refuel policy does my car have?

We show you each car's fuel policy when you're booking a car.

If you've already booked a car, you can find the fuel policy in 'Manage booking' at the top of the screen.

Most cars have a 'Full to Full' fuel policy, which we recommend. But there are other policies as well.

Full to Full - The fuel tank will be full or partly full when you pick your car up. Right before you drop the car off, just replace the fuel you've used, or the car hire company will charge you to refill it.

Pre-Purchase - The fuel tank will be full or partly full when you pick your car up. You will not be refunded for any fuel left in the tank when you drop it off.

Pre-Purchase (Refund) - The fuel tank will be full or partly full when you pick your car up. You will be refunded for any fuel left in the tank when you drop it off.

Pre-Purchase (Partial Refund) - The fuel tank will be full or partly full when you pick your car up. You will be refunded for any fuel left in the tank when you drop it off - minus a 'fuel service charge'.

Free Tank - The fuel tank will be full when you pick your car up. There will be no additional charge for this, as the rental price includes the cost of the fuel.

Do I have to pay a one-way fee - and if so, how much is it?

Yes. You will pay a one-way fee if you pick your car up in one place and drop it off in another.

We show this fee under each car's price. You will pay this directly to the car hire company when you pick your car up.

Do I have to pay for toll roads?

Yes. If you use any toll roads in your rental car, you are responsible for the cost, just as you would be when driving your own car.

What happens if I get a fine or a ticket during my booking?

You are responsible for any fines or tickets you get while you are renting the car, just as you would be in your own car. When you drop your car off, please let the car hire company know about any tickets or fines you've incurred.

Because driving and parking fines can take a while to come through, you may not be charged for some fines until after you have dropped off your car. The car hire company will let you know if you've incurred any fines you did not know about. They'll manage the fines and charge your credit card. They may also charge you an administration fee.

Can I drop my car off at a different location?

Yes. You can book to pick your car up in one place and drop it off in another. You'll pay a 'one-way fee' for this.

Once you've booked a car, you can change your pick-up or drop-off location by amending your booking. You'll be charged a one-way fee - and the price of the rental will probably change too.

Once you've picked your car up, please contact the car hire company directly if you want to drop it off somewhere else. You will find a phone number on the rental agreement you signed when you picked the car up.

Can I cross the border in my car?

You can find out whether you can take a hire car into another country in its terms and conditions.

You can see the Ts & Cs of every car right below its picture. You'll find the rules about borders under 'Extra Services (Payable at Counter)'.

What is an excess?

The excess is the amount you’re liable for if the car is damaged (when it’s covered under Collision Damage Waiver) or stolen (when it’s covered under Theft Protection).

You can find the details of the excess amounts for your booking in the terms and conditions and on your rental voucher.

Where can I find out about my rental car’s insurance or cover?

You will find the cover your hire car comes with listed in the terms and conditions. You can see these on the search results under 'Ts & Cs', and on the car under 'Important information' you’ll find 'Full terms and conditions' at the bottom.

Any cover that comes as standard is provided by the car hire company. You’ll find the details of this cover in the rental agreement you’ll sign when you pick up the car.

What insurances does my rental car have?

All rentals must have Collision Damage Waiver and Theft Protection. Depending on where you’re hiring these will be:

  • Included with the car when you book it, or
  • Provided by the main driver’s credit card company, or
  • Bought from the hire car company when you go to pick up the car

You can find the details of what is included with your booking in the terms and conditions and also on your rental voucher.

What is a Collision Damage Waiver or CDW?

Collision Damage Waiver is a type of cover for hire cars. It limits the driver’s liability if the rental car is damaged.

This means that the hire car company will not charge you the whole cost if the car gets damaged while you have it.

There is almost always an excess, which means you will pay the first part of any repair costs.

The specifics of what Collision Damage Waiver includes depends on the car hire company and where you hire the car.

But it does not usually include windscreens, tyres, undercarriage, replacement locks, replacement keys and towing charges. This means that if these parts of the car are damaged, or you are towed, you will be liable for the whole cost, not just an excess.

Also Collision Damage Waiver only works if you stick to the terms of the rental agreement (which you’ll sign when you collect the car). This means that if (for example) you drive drunk or park somewhere risky and the car is damaged, you will be liable for the whole cost of repair, not just an excess.

What is Theft Protection or TP?

Theft Protection is a type of cover for hire cars. It limits the driver’s liability if the rental car is stolen.

This means that the hire car company will not charge you the whole cost if the car gets stolen while you have it.

There is almost always an excess, which means you will pay the first part of any repair or replacement costs.

The specifics of what Theft Protection includes depends on the car hire company and where you hire the car.

Theft Protection only works if you stick to the terms of the rental agreement (which you’ll sign when you collect the car). This means that if (for example) you leave the car unlocked and it is stolen, you will be liable for the whole cost of repair or replacement, not just an excess.

What shall I do if the car breaks down, or if I am involved in an accident?

In case the car breaks down, call the car hire company’s emergency number straight away. You’ll find the number on the rental agreement you signed when you picked up the car.

The car hire company will let you know what to do next.

Keep any paperwork you’re given safe.

If you have an accident, call the car hire company’s emergency number. You’ll find the number on the rental agreement you signed when you picked up the car.

Ring the police to report the accident.

The car hire company will ask you to fill out an accident report form later.

How do I make a claim on Full Protection?

If you'd like to claim on Full Protection, please wait until you get back after your trip. This is because we'll need to contact the car hire company to find out what's been damaged and what they're charging you for.

You can either go to 'Manage booking' and select 'Customer Service' or select 'Completed Rental' below. There you'll be able to let us know what happened, attach the paperwork and send in your claim.

Why do I have to pay a deposit at the counter?

The car hire company will take a deposit when you pick your car up, to protect themselves against losing money.

If something happens while you have the car, they will keep some or all of the deposit to pay for it. For example, if you get a speeding fine - or if you drop the car off damaged, late or particularly dirty.

Will I have to leave a deposit when I pick my car up?

Yes. At pick-up, the counter staff will need you to leave a deposit in case the car is damaged or stolen during your rental. The deposit amount will be temporarily blocked on / taken from the main driver’s credit / debit card and held for the duration of the rental.

As long as you bring the car back undamaged at the end of the rental, the money will be unblocked / returned within seven working days.

If your main driver’s card does not have enough available funds for the deposit, you may not be allowed to take the car – or the counter staff may insist you buy additional cover from them.

This is standard practice with all car hire companies.

What additional cover can I buy from the counter staff?

Different car hire companies can sell different kinds of additional cover, but the most common is Super Collision Damage Waiver (SCDW). Depending on the company, an SCDW policy can:

  • Cover parts of the car that aren’t covered by the company’s standard Collision Damage Waiver policy (windows and tyres, for example)
  • Reduce the excess – reducing the maximum you would have to pay if you damaged something covered by the car’s protection
  • Set the excess to zero, so you wouldn’t have to leave a deposit at pick-up – or pay anything for damage to something covered by the car’s protection.
What happens if the car gets damaged?

Please tell the car hire company straight away if your rental car gets damaged.

When you drop your car off, the car hire company will check it, and charge you for any damage. They'll do this by keeping some or all of your deposit - and if necessary, charging your credit card.

You can find the details of the excess amount (the maximum you can be charged for some types of damage) in your car's terms and conditions.

If you have Full Protection, you can claim forthe covered damage to your rental car. Find out more about Full Protection.

What additional cover can Rentalcars.com provide?

We offer Rentalcars.com Full Protection, which will refund you if your rental car gets damaged or stolen and the car hire company keeps your deposit or charges you extra for damage.

Full Protection covers the deposit you’ll leave when you pick up the car, the excess, all exterior parts of the car that aren’t covered by the basic cover your rental car comes with, and also any towing or admin fees you may be charged. Find out more about Rentalcars.com Full Protection

How do I remove Full Protection from my booking?

You can remove Full Protection at any time before your booking starts.

Go to 'Manage booking', choose 'Amend', and then you can remove Full Protection.

Once your trip starts, unfortunately you cannot remove or get any money back for Full Protection.

How much is the excess on my rental car?

You can see how much the excess is on the cover for every car in its terms & conditions.

You can see the terms and conditions of every car on our site, below its picture: tap 'Ts & Cs'.

Once you've booked a car, you can see the terms and conditions in 'Manage booking' at the top of the screen.

Do I have to pay for additional drivers?

You will pay the car hire company for any additional drivers you’d like, when you pick up the car.

You can choose to add an additional driver when you first book your car, or go to 'Manage booking' and Amend your booking to add on another driver.

How do I pay for extra equipment?

You’ll pay the car hire company for any extras you’d like – such as a child car seat, GPS or snow chains – when you pick up the car.

If you’d like to add extra equipment after you’ve made your booking, you can go to 'Manage booking' and choose 'Amend' to add what you’d like.

Because the car hire company will take payment directly for the extras you choose, unfortunately we can’t guarantee that they’ll always have what you need.

There are some cars on which we can take payment for extras, and therefore we can guarantee you will get them. We’ll show you if that is available on your rental car. We’re working on this option – we know it can make things easier, so we’re hoping to expand it.

What additional cover can I buy from the counter staff?

Different car hire companies can sell different kinds of additional cover, but the most common is Super Collision Damage Waiver (SCDW). Depending on the company, an SCDW policy can:

  • Cover parts of the car that aren’t covered by the company’s standard Collision Damage Waiver policy (windows and tyres, for example)
  • Reduce the excess – reducing the maximum you would have to pay if you damaged something covered by the car’s protection
  • Set the excess to zero, so you wouldn’t have to leave a deposit at pick-up – or pay anything for damage to something covered by the car’s protection.
How do I add a baby seat?

You can ask for a baby seat when you're booking your car - we'll show you all the extras you can add, including baby seats.

If you've made a booking already, you can add a request for a baby seat by tapping 'Manage booking' at the top of the screen, then 'Amend'.

You will pay for the baby seat when you pick your car up.

Unfortunately, we can only request baby seats from the car hire company: we can't guarantee them. To be totally confident of getting the baby seat you need, we recommend taking your own.

How do I add a child car seat?

You can ask for a child seat when you're booking your car - we'll show you all the extras you can add, including child seats.

If you've made a booking already, you can add a request for a child seat by tapping 'Manage booking' at the top of the screen, then 'Amend'.

You will pay for the child seat when you pick your car up.

Unfortunately, we can only request child seats from the car hire company: we can't guarantee them. To be totally confident of getting the child seat you need, we recommend taking your own.

How do I add a GPS (sat nav)?

You can ask for a GPS (sat nav) when you're booking your car - we'll show you all the extras you can add, including GPSs.

If you've already booked your car, you can add a request for a GPS by tapping 'Manage booking' at the top of the screen, then 'Amend'.

You will pay for the GPS when you pick your car up.

Unfortunately, we can only request GPSs and other extras from the car hire company: we can't guarantee them.

Will I have to pay for anything when I collect my car?

Yes. When you pick up your car, you'll leave a deposit for it.

You'll also pay for any extras you want, such as a GPS or child seat, and for any additional drivers you'd like to add.

There may be other charges, depending on where you're hiring, the age of the driver(s), and what your trip involves. A few examples:

Government taxes, location charges, one-way fees, fuel charges, credit card charges, winterisation fees, young driver fees, senior driver fees, out of hours fees, roadside assistance fees, mileage fees and cross-border fees.

You can read through your car's terms and conditions for more details.

Can I upgrade my car?

Yes. You can upgrade your car before you start your trip. Go to 'Manage booking' at the top of the screen and choose a different type of car. Changing the car will change the price.

Sometimes, the counter staff will offer you an upgrade when you go to pick up your car. If you decide to upgrade at the counter, you will pay the car hire company directly.

Can I rent a car if I don't have a credit card?

No, unfortunately – in almost all cases you will need a credit card.

The car hire company will put a deposit on the main driver’s credit card before they hand over the keys to the rental car. Without a credit card, they can’t take the deposit, so won’t hand over the keys.

You can find out if you need a credit card in a car’s terms and conditions, under ‘What you need at pick-up’.

How much is my deposit?

You can see how much deposit you will pay for each car in its terms & conditions, right below its picture. Tap 'Ts & Cs' and you'll find the deposit information under 'Deposits, Excess and Cover'.

Once you've booked a car, you can see its terms and conditions in 'Manage booking' at the top of the screen.

What payment methods does Rentalcars.com accept?

You can book your car with us using most credit and debit cards. We’ll let you know what we accept while you’re booking.

But it’s important for us to let you know that the main driver will need a credit card with them to pick up the car. This is because the hire car company need to put a deposit on the main driver’s credit card.

You can pay for your rental on our site however suits you best – you don’t have to use the same card to book your rental car and pay the deposit.

How do I pay for my booking?
When you book a car with us, you can pay with either a debit or a credit card.

When you book a car with us, you can pay with either a debit or a credit card.

If you book more than 28 days ahead of your trip, you can choose to pay a deposit when you book, and the rest of the cost 28 days before your trip.

(If you rent with Hertz, you'll pay in full when you book.)

When you pick your car up, you'll pay the car hire company directly for some parts of your car hire, such as:

  1. Extras such as car seats, GPSs and additional drivers
  2. One-way fees, young driver fees and senior driver fees
  3. Other charges, such as local taxes, winterisation fees and cross-border fees.
Why do I have to pay a deposit at the counter?

The car hire company will take a deposit when you pick your car up, to protect themselves against losing money.

If something happens while you have the car, they will keep some or all of the deposit to pay for it. For example, if you get a speeding fine - or if you drop the car off damaged, late or particularly dirty.

What is a voucher?

It's your ticket for picking up your rental car. You will need the voucher with you when you go to pick up your rental car.

Your rental voucher is available once your booking is confirmed. You can print it out from 'Manage booking' to take along with you.

If you have the Rentalcars.com app, you can show the car hire company the voucher on your phone or tablet.

Do I have to pay for additional drivers?

You will pay the car hire company for any additional drivers you’d like, when you pick up the car.

You can choose to add an additional driver when you first book your car, or go to 'Manage booking' and Amend your booking to add on another driver.

How do I pay for extra equipment?

You’ll pay the car hire company for any extras you’d like – such as a child car seat, GPS or snow chains – when you pick up the car.

If you’d like to add extra equipment after you’ve made your booking, you can go to 'Manage booking' and choose 'Amend' to add what you’d like.

Because the car hire company will take payment directly for the extras you choose, unfortunately we can’t guarantee that they’ll always have what you need.

There are some cars on which we can take payment for extras, and therefore we can guarantee you will get them. We’ll show you if that is available on your rental car. We’re working on this option – we know it can make things easier, so we’re hoping to expand it.

Will I have to pay additional charges at the rental counter?

Yes, sometimes you will.

You’ll pay your car’s deposit and for any extras or additional drivers you’d like.

Other charges will depend on where you’re hiring, the age of the driver(s), and what your trip involves. Here are some examples of charges that can come up:

Government rules and taxes, location charges, one way fee, fuel charge, credit card charge, winterisation, young driver, senior driver, out of hours, roadside assistance, mileage and cross-border fee.

You can check your car’s terms and conditions for more details.

How do I request an invoice or receipt?

You can get a receipt or an invoice at any time by going to 'Manage booking' and choosing receipt.

If you need any changes made to your invoice or receipt, please contact us.

What if I haven’t received any confirmation for my booking?

We confirm most bookings straight away, and almost all within 48 hours. If we haven’t confirmed your booking within 48 hours, we will then contact you to explain why.

You can check the status of you booking after your booking has been confirmed at 'Manage booking'.

If you put down a deposit when you originally booked, you’ll receive your Rental Voucher once you pay for your rental car booking in full.

I've booked with a deposit - when do I pay the rest of the money?

28 days before your rental starts, we'll simply take the rest of the money from the card that you paid your deposit with.

Where can I find my voucher?

Once your booking has been confirmed, you can find and print your voucher in 'Manage booking'.

If you have the Rentalcars.com app, you can access your voucher there too, and you do not need to print it out.

What currency do I use to pay for the car?

The currency you pay in depends on where you are when you make your booking.

So if you're in the US, for example, you'll pay in US Dollars; if you're in Spain, you'll pay in Euros.

Why was my payment declined?

It might be because we had a problem communicating with your card provider, or because there is an issue with your card, or because you made a mistake when you were entering the details.

You could try again using a different card, or contact your card provider to check everything is working.

To make things easy, you can pay for your car with any card on our site. You don't have to pay for your booking with the credit card you bring with you when you pick up the car.

Will I have to pay for anything when I collect my car?

Yes. When you pick up your car, you'll leave a deposit for it.

You'll also pay for any extras you want, such as a GPS or child seat, and for any additional drivers you'd like to add.

There may be other charges, depending on where you're hiring, the age of the driver(s), and what your trip involves. A few examples:

Government taxes, location charges, one-way fees, fuel charges, credit card charges, winterisation fees, young driver fees, senior driver fees, out of hours fees, roadside assistance fees, mileage fees and cross-border fees.

You can read through your car's terms and conditions for more details.

How do I amend my booking / add my flight number?

Choose ‘Manage booking’ on our homepage. You can change the length of your trip, type of car you want and add details such as your flight number.

We don’t charge any admin fees for changing your booking. But if you change your booking in any way, it’s likely that the price will change.

It’s a good idea to make any changes as early as possible. We’ll do our best, but sometimes the car hire companies we work with aren’t able to accommodate changes made at short notice before your trip.

How do I cancel my booking?

To cancel your booking, go to 'Manage booking', enter your details and cancel your booking.

If you need to change your plans but still want to hire a car, you can go to 'Manage booking' and amend your booking instead.

What is the cancellation policy?

If you cancel MORE than 48 hours before your rental is due to start, you will receive a full refund. However, if you paid a deposit when you booked the car, you will not get that deposit back.

If you cancel LESS than 48 hours before your rental is due to start, you will receive a refund, but minus the price of three days’ rental.

If you paid a deposit when you booked the car, you will receive a refund minus either the deposit or the cost of three days’ rental – whichever is bigger.

If your booking was for less than three days, you will receive no refund. This also applies if you call us to cancel your booking from the car hire counter.

If you cancel AFTER your rental is due to start, you will receive no refund.

If you do not pick up the car (usually called a ‘no-show’), you will receive no refund.

Car hire companies call it a ‘no-show’ when you do not pick the car up because (for example): You do not arrive at the arranged date and time, you do not have the right documents, or you’re not eligible for the rental, or the main driver does not have a credit card with enough credit for the deposit.

Some car hire companies also have their own cancellation policy, which you’ll find in the terms & conditions of your booking.

How do I change the main driver?

You can change the main driver in the amend area of our website which can be accessed from your My Booking page. Once you are in the amend area, you can update the drivers details. Please be aware that changing the main driver may require us to cancel the original booking and rebook your car, but we will let you know if that is the case.

To amend your booking, select 'Manage booking', enter your booking details and then select 'Amend' from the My Booking Page.

How do I change my pick-up or drop-off times?

We can try to change the time you pick up or drop off your car, right up to an hour before your pick-up time. It does depend on what is available.

Go to 'Manage booking' at the top of the screen, then choose 'Amend' to update the times.

If you change your booking in any way, it is likely that the price will change. Sometimes, changing the timing means we have to cancel one car and book another one.

How do I add an additional driver?

You can add an additional driver when you book. When you choose your car, we'll show you the 'Extras' and you can add an additional driver there.

You can also add an additional driver when you arrive at the rental counter to pick up your car.

All age and licence requirements also apply to additional drivers.

The car hire company will charge a fee for each additional driver when you pick up the car.

How do I remove Full Protection from my booking?

You can remove Full Protection at any time before your booking starts.

Go to 'Manage booking', choose 'Amend', and then you can remove Full Protection.

Once your trip starts, unfortunately you cannot remove or get any money back for Full Protection.

What happens if my flight is delayed or cancelled?

If you added your flight details to your booking, the hire car company will be able to track your flight and may hold the car for you for up to an hour.

If your flight is delayed and you did not add your flight details to your booking, please ring us using the phone number on your Rental Voucher as soon as possible.

Flight delays and cancellations are out of our control, so unfortunately Rentalcars.com cannot take any responsibility for any problems or costs caused by them.

Can I collect the car early?

You can usually pick up your car up to half an hour early. However, it might not be ready.

If your plans change in advance, you can bring your pick-up time forward by amending your booking. Any changes you make to your booking will probably change the price.

Can I drop the car off later than my drop off time?

If you haven't started your trip yet, you can change your drop-off time by amending your booking. Any changes you make to your booking will probably change the price.

Once you've picked your car up, please contact the car hire company directly if you want to change your drop-off time.

If you drop the car off later than arranged, the car hire company will charge you a late fee.

Can I extend my booking?

If you haven't started your trip yet, you can change your dates. Any changes you make to your booking will probably change the price.

Once you've picked your car up, please contact the car hire company directly if you want to extend your booking.

If you drop the car off later than arranged, the car hire company will charge you a late fee.

Can I upgrade my car?

Yes. You can upgrade your car before you start your trip. Go to 'Manage booking' at the top of the screen and choose a different type of car. Changing the car will change the price.

Sometimes, the counter staff will offer you an upgrade when you go to pick up your car. If you decide to upgrade at the counter, you will pay the car hire company directly.

How do I update my email address?

If you have a booking, just tap 'Manage booking' at the top of the screen, then 'Amend', then change your email address on that booking.

If you have an account, tap 'Sign in' at the top of the screen, then 'Settings', then change your email address.

Why do I need to sign a rental agreement at the counter?

Because the contract you sign sets out what you’re agreeing to when you rent the car from the car hire company.

Rentalcars.com acts as a broker or agent. We connect customers with car hire companies, and take bookings. The rental agreement you sign will vary by car hire company and the country you’re renting in.

As with any other contract you sign, it’s always worth making sure you’re aware of and comfortable with what you’re agreeing to.

How can I avoid additional charges when I drop off the car?

By returning the car on time, with the right amount of fuel and without any new damage or excessive dirt.

When you drop the car off, the car hire company could charge you for:

  • a whole additional day if you return the car late
  • refuelling, plus a charge for doing it
  • having to clean the car if it’s extremely dirty
  • new damage
How do I find the rental counter?

Your voucher will show the car hire company's address and tell you how to find the counter.

At airports, the symbol for rental cars is usually a car with a key above it.

How do I return the car?

Your voucher will show the car hire company's address and tell you how to drop your car off at the end of the trip. If you'd like more details, we recommend asking the counter staff when you pick your car up.

Your car will probably be checked over when you return it, or there may be a box to drop the keys in if there is no one available.

We recommend keeping any paperwork you are given.

How much will I leave as a deposit at the counter?

You'll leave a deposit at the counter to cover any damage or traffic fines. The amount you'll pay is shown in the car's terms and conditions.

You can see the terms and conditions of every car right below its picture: just tap 'Ts & Cs'. You'll find the deposit information under 'Deposits, Excess and Cover'.

Once you've booked a car, you can see the terms and conditions in Manage booking at the top of the screen.

Will I have to leave a deposit when I pick my car up?

Yes. At pick-up, the counter staff will need you to leave a deposit in case the car is damaged or stolen during your rental. The deposit amount will be temporarily blocked on / taken from the main driver’s credit / debit card and held for the duration of the rental.

As long as you bring the car back undamaged at the end of the rental, the money will be unblocked / returned within seven working days.

If your main driver’s card does not have enough available funds for the deposit, you may not be allowed to take the car – or the counter staff may insist you buy additional cover from them.

This is standard practice with all car hire companies.

Will I have to pay additional charges at the rental counter?

Yes, sometimes you will.

You’ll pay your car’s deposit and for any extras or additional drivers you’d like.

Other charges will depend on where you’re hiring, the age of the driver(s), and what your trip involves. Here are some examples of charges that can come up:

Government rules and taxes, location charges, one way fee, fuel charge, credit card charge, winterisation, young driver, senior driver, out of hours, roadside assistance, mileage and cross-border fee.

You can check your car’s terms and conditions for more details.

What should I do when I get to my car?
  1. Check the car

    Walk around the car and look inside, checking for damage. If you find any, ask the car hire company agent to mark it on your rental agreement. Take pictures so you can be confident about what the car was like to start with.

  2. Check what fuel it takes

    Open the cap to see if it’s petrol or diesel. Petrol might have ‘95’ on it. If you’re not sure which fuel the car takes, ask the agent before you leave.

  3. Look at the dashboard

    Rental car fuel is usually provided on a ‘full to full’ basis, which means you start with a full tank and you return the car with a full tank. Turn the key to check the tank is full (and the headlights work).

  4. Sort your route

    If your car has GPS, it’s worth setting it to your language before you head off.

  5. Take a moment

    Once everyone’s safely strapped in, take a minute to adjust the mirrors, move the seat, find reverse and check where the indicators are.

  6. Look out for a petrol station

    When you’re heading off, look out for a petrol station. It'll save any last-minute stress about filling the car up before you take it back.

Where can I find my voucher?

Once your booking has been confirmed, you can find and print your voucher in 'Manage booking'.

If you have the Rentalcars.com app, you can access your voucher there too, and you do not need to print it out.

Will I have to pay for anything when I collect my car?

Yes. When you pick up your car, you'll leave a deposit for it.

You'll also pay for any extras you want, such as a GPS or child seat, and for any additional drivers you'd like to add.

There may be other charges, depending on where you're hiring, the age of the driver(s), and what your trip involves. A few examples:

Government taxes, location charges, one-way fees, fuel charges, credit card charges, winterisation fees, young driver fees, senior driver fees, out of hours fees, roadside assistance fees, mileage fees and cross-border fees.

You can read through your car's terms and conditions for more details.

When should I pick up the car?

Try to pick it up as close as possible to the time you booked.

If you arrive more than half an hour early, your car may not be ready.

If you arrive more than half an hour late, the car hire company may class you as a 'no show', which means your booking will be cancelled and you will receive no refund.

While you're making your booking, you can choose when you'd like to pick the car up and drop it off. We'll show you all the cars that are available for the times you're after.

Once you've booked, your voucher will confirm the time the rental car is due to be picked up and returned. Before your trip starts, you can change the times under 'Manage booking' at the top of the screen.

What if I want to pick up or drop off my rental car outside working hours?

We’ll ask you when you’d like to pick up and drop off your rental car when you search for a car. Then we’ll show you the cars that are available at the times you need. If there aren’t any, we’ll suggest options that most closely match what you’d like.

If your plans change after you book, you can change your pick-up and drop-off times at Manage booking and we’ll show you what’s available at your new times.

Some car hire companies offer an out-of-hours service in some locations, but will charge extra for it. Other car hire companies and locations aren’t able to offer an out-of-hours service.

If there’s any issue with the out-of-hours service on your booking, we’ll contact you.

What happens if my flight is delayed or cancelled?

If you added your flight details to your booking, the hire car company will be able to track your flight and may hold the car for you for up to an hour.

If your flight is delayed and you did not add your flight details to your booking, please ring us using the phone number on your Rental Voucher as soon as possible.

Flight delays and cancellations are out of our control, so unfortunately Rentalcars.com cannot take any responsibility for any problems or costs caused by them.

Can I collect the car early?

You can usually pick up your car up to half an hour early. However, it might not be ready.

If your plans change in advance, you can bring your pick-up time forward by amending your booking. Any changes you make to your booking will probably change the price.

Can I check in online?

No. You'll need to sign the rental agreement and collect your keys at the counter.

Online check-in is a service we'd love to offer you soon - and we're working on it.

How much is the excess on my rental car?

You can see how much the excess is on the cover for every car in its terms & conditions.

You can see the terms and conditions of every car on our site, below its picture: tap 'Ts & Cs'.

Once you've booked a car, you can see the terms and conditions in 'Manage booking' at the top of the screen.

How do I return the car?

Your voucher will show the car hire company's address and tell you how to drop your car off at the end of the trip. If you'd like more details, we recommend asking the counter staff when you pick your car up.

Your car will probably be checked over when you return it, or there may be a box to drop the keys in if there is no one available.

We recommend keeping any paperwork you are given.

What if I have queries after my rental is finished?

Please choose the Post-rental section below, enter your booking details, fill in the form and we’ll take a look.

Can I get a refund if I returned my car early?

Unfortunately we can’t refund you for any part of your hire that you don’t use.

This is because we will have committed to the whole booking on your behalf, and the car hire company will have been expecting the car to be used for the whole period. They will have planned their cars and parking needs around the original booking.

Why have I been charged by the car hire company?

There are a few reasons why the car hire company might charge you direct.

When you pick up the car, you will pay the car hire company for additional drivers and extra equipment.

If you choose to buy Rentalcars.com Full Protection, we will provide the cover and you will pay us when you book. If you choose to buy cover at the counter when you pick up the car, the hire car company will provide the cover and you will pay them direct. Hire car cover is complicated and we know it can be confusing. Find out more about Rentalcars.com Full Protection.

After your hire, the car hire company may charge you for refuelling, parking tickets, fines or damage to the vehicle.

They should list any charges on the paperwork they give you (although some fines and parking tickets might arrive later).

If you don’t understand the paperwork you’ve been given, or you’re not sure why you’ve been charged, please get in touch on the [Post rental] section below and we can take a look.

How do I make a claim on Full Protection?

If you'd like to claim on Full Protection, please wait until you get back after your trip. This is because we'll need to contact the car hire company to find out what's been damaged and what they're charging you for.

You can either go to 'Manage booking' and select 'Customer Service' or select 'Completed Rental' below. There you'll be able to let us know what happened, attach the paperwork and send in your claim.

How do I download the app?

You'll find our free app on Google Play and the Apple App Store.

You can also download the Android app here or download the Apple app here.

What is my booking reference?

Your booking reference number is a unique nine-digit number we use to identify your booking. You'll find it on the email we send you to confirm your booking, and on your rental voucher.

If you need to contact us, it'll help us find your details quickly if you have your booking number to hand.

How do I sign in to my account?

Tap 'Sign in' at the top of the screen, then enter your email address and password.

If you forget your password, just tap 'Forgotten your password?' - and we'll send you an email that'll let you reset it.

What do I do if I forgot my password?

Don't worry. When you go to 'Sign in' at the top of the screen, just tap 'Forgotten your password?'. We'll send you an email that'll let you reset it.

If you just need to see a booking and get your voucher, you can 'Manage booking' by entering your email address and booking reference number.

How do I unsubscribe from your mailings?

You'll find an 'Unsubscribe' option on every marketing email we send you.

You'll still get important emails from us about your bookings you've made so you do not miss any important information we need to share with you.

How do I create an Account?

Go to Sign in on our site and choose Create an account.

All you need to create an account is an email address and a password. We’ll then send you an email to verify your account.

Once your account is set up, you can log in and keep track of all your bookings.

How do I update my email address?

If you have a booking, just tap 'Manage booking' at the top of the screen, then 'Amend', then change your email address on that booking.

If you have an account, tap 'Sign in' at the top of the screen, then 'Settings', then change your email address.

Can I rent a car if I don't have a credit card?

No, unfortunately – in almost all cases you will need a credit card.

The car hire company will put a deposit on the main driver’s credit card before they hand over the keys to the rental car. Without a credit card, they can’t take the deposit, so won’t hand over the keys.

You can find out if you need a credit card in a car’s terms and conditions, under ‘What you need at pick-up’.

What do I need to take to collect the car?

The main driver needs three things (all held in their own name):

  1. A credit card with enough credit to cover the deposit for the car
  2. Full driving licence, that they’ve held for at least two years
  3. Rentalcars.com Rental Voucher, or eVoucher on our app

Additional drivers will need their full driving licence.

You’ll pay for any additional drivers and extra equipment when you arrive to pick up the car – so it’s worth bearing those costs in mind when thinking about your credit card. You’ll find the deposit amount in the terms and conditions of the car and on your rental voucher.

What is an excess?

The excess is the amount you’re liable for if the car is damaged (when it’s covered under Collision Damage Waiver) or stolen (when it’s covered under Theft Protection).

You can find the details of the excess amounts for your booking in the terms and conditions and on your rental voucher.

Why do I need to sign a rental agreement at the counter?

Because the contract you sign sets out what you’re agreeing to when you rent the car from the car hire company.

Rentalcars.com acts as a broker or agent. We connect customers with car hire companies, and take bookings. The rental agreement you sign will vary by car hire company and the country you’re renting in.

As with any other contract you sign, it’s always worth making sure you’re aware of and comfortable with what you’re agreeing to.

Where can I find out about my rental car’s insurance or cover?

You will find the cover your hire car comes with listed in the terms and conditions. You can see these on the search results under 'Ts & Cs', and on the car under 'Important information' you’ll find 'Full terms and conditions' at the bottom.

Any cover that comes as standard is provided by the car hire company. You’ll find the details of this cover in the rental agreement you’ll sign when you pick up the car.

What insurances does my rental car have?

All rentals must have Collision Damage Waiver and Theft Protection. Depending on where you’re hiring these will be:

  • Included with the car when you book it, or
  • Provided by the main driver’s credit card company, or
  • Bought from the hire car company when you go to pick up the car

You can find the details of what is included with your booking in the terms and conditions and also on your rental voucher.

What is a Collision Damage Waiver or CDW?

Collision Damage Waiver is a type of cover for hire cars. It limits the driver’s liability if the rental car is damaged.

This means that the hire car company will not charge you the whole cost if the car gets damaged while you have it.

There is almost always an excess, which means you will pay the first part of any repair costs.

The specifics of what Collision Damage Waiver includes depends on the car hire company and where you hire the car.

But it does not usually include windscreens, tyres, undercarriage, replacement locks, replacement keys and towing charges. This means that if these parts of the car are damaged, or you are towed, you will be liable for the whole cost, not just an excess.

Also Collision Damage Waiver only works if you stick to the terms of the rental agreement (which you’ll sign when you collect the car). This means that if (for example) you drive drunk or park somewhere risky and the car is damaged, you will be liable for the whole cost of repair, not just an excess.

What is Theft Protection or TP?

Theft Protection is a type of cover for hire cars. It limits the driver’s liability if the rental car is stolen.

This means that the hire car company will not charge you the whole cost if the car gets stolen while you have it.

There is almost always an excess, which means you will pay the first part of any repair or replacement costs.

The specifics of what Theft Protection includes depends on the car hire company and where you hire the car.

Theft Protection only works if you stick to the terms of the rental agreement (which you’ll sign when you collect the car). This means that if (for example) you leave the car unlocked and it is stolen, you will be liable for the whole cost of repair or replacement, not just an excess.

How can I avoid additional charges when I drop off the car?

By returning the car on time, with the right amount of fuel and without any new damage or excessive dirt.

When you drop the car off, the car hire company could charge you for:

  • a whole additional day if you return the car late
  • refuelling, plus a charge for doing it
  • having to clean the car if it’s extremely dirty
  • new damage
What if I want to take the hire car to another country?

If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.

If you’re planning to cross any borders during your trip, bear in mind:

  1. You may have to pay more

    There are often extra fees, taxes or additional cover you’ll pay at the car hire counter.

  2. It may not be possible

    Depending on where you’re hiring, you may not be able to take your car to another country.

Please contact us if you want to take your hire car into a different country during your trip, and we’ll talk you through your options.

What is a fuel policy?

The fuel policy for your rental explains how you will pay for fuel for your hire car, and whether you need to fill the tank before you return the car.

You can see each car’s fuel policy clearly by its description. Most cars come with a 'FULL TO FULL' fuel policy, which is the best value option. The tank will be full when you collect the car, and you return it full.

What shall I do if the car breaks down, or if I am involved in an accident?

In case the car breaks down, call the car hire company’s emergency number straight away. You’ll find the number on the rental agreement you signed when you picked up the car.

The car hire company will let you know what to do next.

Keep any paperwork you’re given safe.

If you have an accident, call the car hire company’s emergency number. You’ll find the number on the rental agreement you signed when you picked up the car.

Ring the police to report the accident.

The car hire company will ask you to fill out an accident report form later.

How much is my deposit?

You can see how much deposit you will pay for each car in its terms & conditions, right below its picture. Tap 'Ts & Cs' and you'll find the deposit information under 'Deposits, Excess and Cover'.

Once you've booked a car, you can see its terms and conditions in 'Manage booking' at the top of the screen.

How do I make a claim on Full Protection?

If you'd like to claim on Full Protection, please wait until you get back after your trip. This is because we'll need to contact the car hire company to find out what's been damaged and what they're charging you for.

You can either go to 'Manage booking' and select 'Customer Service' or select 'Completed Rental' below. There you'll be able to let us know what happened, attach the paperwork and send in your claim.

How do I find the rental counter?

Your voucher will show the car hire company's address and tell you how to find the counter.

At airports, the symbol for rental cars is usually a car with a key above it.

How do I return the car?

Your voucher will show the car hire company's address and tell you how to drop your car off at the end of the trip. If you'd like more details, we recommend asking the counter staff when you pick your car up.

Your car will probably be checked over when you return it, or there may be a box to drop the keys in if there is no one available.

We recommend keeping any paperwork you are given.

How much will I leave as a deposit at the counter?

You'll leave a deposit at the counter to cover any damage or traffic fines. The amount you'll pay is shown in the car's terms and conditions.

You can see the terms and conditions of every car right below its picture: just tap 'Ts & Cs'. You'll find the deposit information under 'Deposits, Excess and Cover'.

Once you've booked a car, you can see the terms and conditions in Manage booking at the top of the screen.

Can I hire a car if I am under 30 years old?

Yes. If you are between 21 to 29 years old and have had your full driving licence for two years, you can rent from most car hire companies.

When you search for a car, please untick the box that says 'Driver aged between 30-65' and add your age. We will then only show you cars that you can rent.

Many car hire companies charge a 'young driver fee' for any drivers under 25.

Very few companies will rent cars to drivers under 21.

Can I hire a car if I am over 65 years old?

When you search for a car, please untick the box that says 'Driver aged between 30-65' and add your age. Then we'll only show you cars that you can rent.

Many car hire companies charge a 'senior driver fee' for any drivers aged 65 or older. We show this fee under each car's rental price, and also in the Ts & Cs for each car, under 'Not included in the rental price'.

Once you've booked, you can check how much the senior driver fee is in your rental car's Ts & Cs in 'Manage booking' at the top of the screen.

Do I need a passport to collect the car?

To be absolutely certain you have the right documents with you, check 'What you need at pick-up' in your rental car's terms and conditions before you leave home.

You can see the terms and conditions of every car on our site, right below its picture: just tap 'Ts & Cs'.

Once you've booked a car, you can check its terms and conditions if you tap 'Manage booking' at the top of the screen.

How long do I need to have held a licence for?

Most car hire companies will only rent to people who have held a full driving licence for two years. A few will accept drivers who have held a full licence for one year.

You can see the terms and conditions of every car right below its picture: just tap 'Ts & Cs'. You'll find the licence requirements under 'What you need at pick-up'.

What are the age requirements for hiring a car?

Each car hire company has its own age requirements, but most will rent to people between 25 and 70.

If you're 21-25, you are likely to have to pay a young driver fee.

If you're 65 or older, you may have to pay a senior driver fee.

When you search for a car, please untick the box that says 'Driver aged between 30-65' and add your age. Then we'll only show you cars that you can rent.

Where can I find my car's terms and conditions?

You can see the terms and conditions of every car right below its picture: just tap 'Ts & Cs'.

Once you've booked a car, you can see its terms and conditions in 'Manage booking' at the top of the screen.

The terms and conditions cover all the important facts about your rental, including: what's included in the price, what isn't included, what you need to pick up the car, what deposit you'll need to leave at the counter, what cover your car has, what excess you are liable for, the fuel policy, and what extra services and equipment you can buy or hire when you pick up the car.

What type of driving licence do I need?

You'll need a full driving licence, not a provisional (learner's) licence.

Most car hire companies need you to have held your full licence for at least two years.

What does an additional driver need?

If you want to add someone as an additional driver, they'll need to be with you when you go to pick up your car. They'll need to show their driving licence, which they must have held for at least two years.

If you can't take them with you when you pick the car up, you can take them back to the counter and add them later on. The car hire company will charge you for the additional driver for the whole time that you have the car.

The rules about the main driver also apply to any additional drivers. So, if your additional driver is under 30 or over 65, please check your car's terms and conditions.

How do I amend my booking / add my flight number?

Choose ‘Manage booking’ on our homepage. You can change the length of your trip, type of car you want and add details such as your flight number.

We don’t charge any admin fees for changing your booking. But if you change your booking in any way, it’s likely that the price will change.

It’s a good idea to make any changes as early as possible. We’ll do our best, but sometimes the car hire companies we work with aren’t able to accommodate changes made at short notice before your trip.

What payment methods does Rentalcars.com accept?

You can book your car with us using most credit and debit cards. We’ll let you know what we accept while you’re booking.

But it’s important for us to let you know that the main driver will need a credit card with them to pick up the car. This is because the hire car company need to put a deposit on the main driver’s credit card.

You can pay for your rental on our site however suits you best – you don’t have to use the same card to book your rental car and pay the deposit.

How do I download the app?

You'll find our free app on Google Play and the Apple App Store.

You can also download the Android app here or download the Apple app here.

How do I pay for my booking?
When you book a car with us, you can pay with either a debit or a credit card.

When you book a car with us, you can pay with either a debit or a credit card.

If you book more than 28 days ahead of your trip, you can choose to pay a deposit when you book, and the rest of the cost 28 days before your trip.

(If you rent with Hertz, you'll pay in full when you book.)

When you pick your car up, you'll pay the car hire company directly for some parts of your car hire, such as:

  1. Extras such as car seats, GPSs and additional drivers
  2. One-way fees, young driver fees and senior driver fees
  3. Other charges, such as local taxes, winterisation fees and cross-border fees.
How do I cancel my booking?

To cancel your booking, go to 'Manage booking', enter your details and cancel your booking.

If you need to change your plans but still want to hire a car, you can go to 'Manage booking' and amend your booking instead.

Why do I have to pay a deposit at the counter?

The car hire company will take a deposit when you pick your car up, to protect themselves against losing money.

If something happens while you have the car, they will keep some or all of the deposit to pay for it. For example, if you get a speeding fine - or if you drop the car off damaged, late or particularly dirty.

What is the cancellation policy?

If you cancel MORE than 48 hours before your rental is due to start, you will receive a full refund. However, if you paid a deposit when you booked the car, you will not get that deposit back.

If you cancel LESS than 48 hours before your rental is due to start, you will receive a refund, but minus the price of three days’ rental.

If you paid a deposit when you booked the car, you will receive a refund minus either the deposit or the cost of three days’ rental – whichever is bigger.

If your booking was for less than three days, you will receive no refund. This also applies if you call us to cancel your booking from the car hire counter.

If you cancel AFTER your rental is due to start, you will receive no refund.

If you do not pick up the car (usually called a ‘no-show’), you will receive no refund.

Car hire companies call it a ‘no-show’ when you do not pick the car up because (for example): You do not arrive at the arranged date and time, you do not have the right documents, or you’re not eligible for the rental, or the main driver does not have a credit card with enough credit for the deposit.

Some car hire companies also have their own cancellation policy, which you’ll find in the terms & conditions of your booking.

What is my booking reference?

Your booking reference number is a unique nine-digit number we use to identify your booking. You'll find it on the email we send you to confirm your booking, and on your rental voucher.

If you need to contact us, it'll help us find your details quickly if you have your booking number to hand.

What is a voucher?

It's your ticket for picking up your rental car. You will need the voucher with you when you go to pick up your rental car.

Your rental voucher is available once your booking is confirmed. You can print it out from 'Manage booking' to take along with you.

If you have the Rentalcars.com app, you can show the car hire company the voucher on your phone or tablet.

How do I change the main driver?

You can change the main driver in the amend area of our website which can be accessed from your My Booking page. Once you are in the amend area, you can update the drivers details. Please be aware that changing the main driver may require us to cancel the original booking and rebook your car, but we will let you know if that is the case.

To amend your booking, select 'Manage booking', enter your booking details and then select 'Amend' from the My Booking Page.

How do I change my pick-up or drop-off times?

We can try to change the time you pick up or drop off your car, right up to an hour before your pick-up time. It does depend on what is available.

Go to 'Manage booking' at the top of the screen, then choose 'Amend' to update the times.

If you change your booking in any way, it is likely that the price will change. Sometimes, changing the timing means we have to cancel one car and book another one.

How do I add an additional driver?

You can add an additional driver when you book. When you choose your car, we'll show you the 'Extras' and you can add an additional driver there.

You can also add an additional driver when you arrive at the rental counter to pick up your car.

All age and licence requirements also apply to additional drivers.

The car hire company will charge a fee for each additional driver when you pick up the car.

Do I have to pay for additional drivers?

You will pay the car hire company for any additional drivers you’d like, when you pick up the car.

You can choose to add an additional driver when you first book your car, or go to 'Manage booking' and Amend your booking to add on another driver.

What milage conditions does my car have?

You can see any rules about mileage in each car's terms and conditions.

Just tap 'Ts & Cs' right below the picture of the car, and you'll find the mileage information under 'Included in the Rental Price'.

Once you've booked a car, you can see the terms and conditions in 'Manage booking' at the top of the screen.

What are the driving licence requirements?

You will need to take your driving licence with you to pick up your hire car.

Hire car companies expect drivers to have held their full licence for at least two years. Provisional licences aren’t accepted.

When you hire a car abroad in some countries you will need an International Driving Permit, as well as your own driving licence. The Rental Voucher we will send you once you book will let you know if you need one for your trip.

If you have a UK driving licence and you’re hiring in the UK, you may be asked for a code at the car hire counter. You can find out more here.

How do I pay for extra equipment?

You’ll pay the car hire company for any extras you’d like – such as a child car seat, GPS or snow chains – when you pick up the car.

If you’d like to add extra equipment after you’ve made your booking, you can go to 'Manage booking' and choose 'Amend' to add what you’d like.

Because the car hire company will take payment directly for the extras you choose, unfortunately we can’t guarantee that they’ll always have what you need.

There are some cars on which we can take payment for extras, and therefore we can guarantee you will get them. We’ll show you if that is available on your rental car. We’re working on this option – we know it can make things easier, so we’re hoping to expand it.

How do I sign in to my account?

Tap 'Sign in' at the top of the screen, then enter your email address and password.

If you forget your password, just tap 'Forgotten your password?' - and we'll send you an email that'll let you reset it.

Will I have to leave a deposit when I pick my car up?

Yes. At pick-up, the counter staff will need you to leave a deposit in case the car is damaged or stolen during your rental. The deposit amount will be temporarily blocked on / taken from the main driver’s credit / debit card and held for the duration of the rental.

As long as you bring the car back undamaged at the end of the rental, the money will be unblocked / returned within seven working days.

If your main driver’s card does not have enough available funds for the deposit, you may not be allowed to take the car – or the counter staff may insist you buy additional cover from them.

This is standard practice with all car hire companies.

Will I have to pay additional charges at the rental counter?

Yes, sometimes you will.

You’ll pay your car’s deposit and for any extras or additional drivers you’d like.

Other charges will depend on where you’re hiring, the age of the driver(s), and what your trip involves. Here are some examples of charges that can come up:

Government rules and taxes, location charges, one way fee, fuel charge, credit card charge, winterisation, young driver, senior driver, out of hours, roadside assistance, mileage and cross-border fee.

You can check your car’s terms and conditions for more details.

What additional cover can I buy from the counter staff?

Different car hire companies can sell different kinds of additional cover, but the most common is Super Collision Damage Waiver (SCDW). Depending on the company, an SCDW policy can:

  • Cover parts of the car that aren’t covered by the company’s standard Collision Damage Waiver policy (windows and tyres, for example)
  • Reduce the excess – reducing the maximum you would have to pay if you damaged something covered by the car’s protection
  • Set the excess to zero, so you wouldn’t have to leave a deposit at pick-up – or pay anything for damage to something covered by the car’s protection.
What should I do when I get to my car?
  1. Check the car

    Walk around the car and look inside, checking for damage. If you find any, ask the car hire company agent to mark it on your rental agreement. Take pictures so you can be confident about what the car was like to start with.

  2. Check what fuel it takes

    Open the cap to see if it’s petrol or diesel. Petrol might have ‘95’ on it. If you’re not sure which fuel the car takes, ask the agent before you leave.

  3. Look at the dashboard

    Rental car fuel is usually provided on a ‘full to full’ basis, which means you start with a full tank and you return the car with a full tank. Turn the key to check the tank is full (and the headlights work).

  4. Sort your route

    If your car has GPS, it’s worth setting it to your language before you head off.

  5. Take a moment

    Once everyone’s safely strapped in, take a minute to adjust the mirrors, move the seat, find reverse and check where the indicators are.

  6. Look out for a petrol station

    When you’re heading off, look out for a petrol station. It'll save any last-minute stress about filling the car up before you take it back.

How do I add a baby seat?

You can ask for a baby seat when you're booking your car - we'll show you all the extras you can add, including baby seats.

If you've made a booking already, you can add a request for a baby seat by tapping 'Manage booking' at the top of the screen, then 'Amend'.

You will pay for the baby seat when you pick your car up.

Unfortunately, we can only request baby seats from the car hire company: we can't guarantee them. To be totally confident of getting the baby seat you need, we recommend taking your own.

What do I do if I forgot my password?

Don't worry. When you go to 'Sign in' at the top of the screen, just tap 'Forgotten your password?'. We'll send you an email that'll let you reset it.

If you just need to see a booking and get your voucher, you can 'Manage booking' by entering your email address and booking reference number.

How do I unsubscribe from your mailings?

You'll find an 'Unsubscribe' option on every marketing email we send you.

You'll still get important emails from us about your bookings you've made so you do not miss any important information we need to share with you.

What fuel does my car take?

If the counter staff don't make it clear when you pick your car up, just ask them.

There may also be a sign inside the petrol cap.

Car hire companies change their cars all the time, so we can't guarantee which type of fuel your car will take.

How do I add a child car seat?

You can ask for a child seat when you're booking your car - we'll show you all the extras you can add, including child seats.

If you've made a booking already, you can add a request for a child seat by tapping 'Manage booking' at the top of the screen, then 'Amend'.

You will pay for the child seat when you pick your car up.

Unfortunately, we can only request child seats from the car hire company: we can't guarantee them. To be totally confident of getting the child seat you need, we recommend taking your own.

What fuel/refuel policy does my car have?

We show you each car's fuel policy when you're booking a car.

If you've already booked a car, you can find the fuel policy in 'Manage booking' at the top of the screen.

Most cars have a 'Full to Full' fuel policy, which we recommend. But there are other policies as well.

Full to Full - The fuel tank will be full or partly full when you pick your car up. Right before you drop the car off, just replace the fuel you've used, or the car hire company will charge you to refill it.

Pre-Purchase - The fuel tank will be full or partly full when you pick your car up. You will not be refunded for any fuel left in the tank when you drop it off.

Pre-Purchase (Refund) - The fuel tank will be full or partly full when you pick your car up. You will be refunded for any fuel left in the tank when you drop it off.

Pre-Purchase (Partial Refund) - The fuel tank will be full or partly full when you pick your car up. You will be refunded for any fuel left in the tank when you drop it off - minus a 'fuel service charge'.

Free Tank - The fuel tank will be full when you pick your car up. There will be no additional charge for this, as the rental price includes the cost of the fuel.

What happens if the car gets damaged?

Please tell the car hire company straight away if your rental car gets damaged.

When you drop your car off, the car hire company will check it, and charge you for any damage. They'll do this by keeping some or all of your deposit - and if necessary, charging your credit card.

You can find the details of the excess amount (the maximum you can be charged for some types of damage) in your car's terms and conditions.

If you have Full Protection, you can claim forthe covered damage to your rental car. Find out more about Full Protection.

How do I add a GPS (sat nav)?

You can ask for a GPS (sat nav) when you're booking your car - we'll show you all the extras you can add, including GPSs.

If you've already booked your car, you can add a request for a GPS by tapping 'Manage booking' at the top of the screen, then 'Amend'.

You will pay for the GPS when you pick your car up.

Unfortunately, we can only request GPSs and other extras from the car hire company: we can't guarantee them.

How do I request an invoice or receipt?

You can get a receipt or an invoice at any time by going to 'Manage booking' and choosing receipt.

If you need any changes made to your invoice or receipt, please contact us.

What if I have queries after my rental is finished?

Please choose the Post-rental section below, enter your booking details, fill in the form and we’ll take a look.

What additional cover can Rentalcars.com provide?

We offer Rentalcars.com Full Protection, which will refund you if your rental car gets damaged or stolen and the car hire company keeps your deposit or charges you extra for damage.

Full Protection covers the deposit you’ll leave when you pick up the car, the excess, all exterior parts of the car that aren’t covered by the basic cover your rental car comes with, and also any towing or admin fees you may be charged. Find out more about Rentalcars.com Full Protection

Do I have to pay a one-way fee - and if so, how much is it?

Yes. You will pay a one-way fee if you pick your car up in one place and drop it off in another.

We show this fee under each car's price. You will pay this directly to the car hire company when you pick your car up.

What if I haven’t received any confirmation for my booking?

We confirm most bookings straight away, and almost all within 48 hours. If we haven’t confirmed your booking within 48 hours, we will then contact you to explain why.

You can check the status of you booking after your booking has been confirmed at 'Manage booking'.

If you put down a deposit when you originally booked, you’ll receive your Rental Voucher once you pay for your rental car booking in full.

Do I have to pay for toll roads?

Yes. If you use any toll roads in your rental car, you are responsible for the cost, just as you would be when driving your own car.

What happens if I get a fine or a ticket during my booking?

You are responsible for any fines or tickets you get while you are renting the car, just as you would be in your own car. When you drop your car off, please let the car hire company know about any tickets or fines you've incurred.

Because driving and parking fines can take a while to come through, you may not be charged for some fines until after you have dropped off your car. The car hire company will let you know if you've incurred any fines you did not know about. They'll manage the fines and charge your credit card. They may also charge you an administration fee.

I've booked with a deposit - when do I pay the rest of the money?

28 days before your rental starts, we'll simply take the rest of the money from the card that you paid your deposit with.

Can I get a refund if I returned my car early?

Unfortunately we can’t refund you for any part of your hire that you don’t use.

This is because we will have committed to the whole booking on your behalf, and the car hire company will have been expecting the car to be used for the whole period. They will have planned their cars and parking needs around the original booking.

Can I drop my car off at a different location?

Yes. You can book to pick your car up in one place and drop it off in another. You'll pay a 'one-way fee' for this.

Once you've booked a car, you can change your pick-up or drop-off location by amending your booking. You'll be charged a one-way fee - and the price of the rental will probably change too.

Once you've picked your car up, please contact the car hire company directly if you want to drop it off somewhere else. You will find a phone number on the rental agreement you signed when you picked the car up.

Where can I find my voucher?

Once your booking has been confirmed, you can find and print your voucher in 'Manage booking'.

If you have the Rentalcars.com app, you can access your voucher there too, and you do not need to print it out.

What currency do I use to pay for the car?

The currency you pay in depends on where you are when you make your booking.

So if you're in the US, for example, you'll pay in US Dollars; if you're in Spain, you'll pay in Euros.

Why was my payment declined?

It might be because we had a problem communicating with your card provider, or because there is an issue with your card, or because you made a mistake when you were entering the details.

You could try again using a different card, or contact your card provider to check everything is working.

To make things easy, you can pay for your car with any card on our site. You don't have to pay for your booking with the credit card you bring with you when you pick up the car.

Will I have to pay for anything when I collect my car?

Yes. When you pick up your car, you'll leave a deposit for it.

You'll also pay for any extras you want, such as a GPS or child seat, and for any additional drivers you'd like to add.

There may be other charges, depending on where you're hiring, the age of the driver(s), and what your trip involves. A few examples:

Government taxes, location charges, one-way fees, fuel charges, credit card charges, winterisation fees, young driver fees, senior driver fees, out of hours fees, roadside assistance fees, mileage fees and cross-border fees.

You can read through your car's terms and conditions for more details.

How do I remove Full Protection from my booking?

You can remove Full Protection at any time before your booking starts.

Go to 'Manage booking', choose 'Amend', and then you can remove Full Protection.

Once your trip starts, unfortunately you cannot remove or get any money back for Full Protection.

Can I cross the border in my car?

You can find out whether you can take a hire car into another country in its terms and conditions.

You can see the Ts & Cs of every car right below its picture. You'll find the rules about borders under 'Extra Services (Payable at Counter)'.

When should I pick up the car?

Try to pick it up as close as possible to the time you booked.

If you arrive more than half an hour early, your car may not be ready.

If you arrive more than half an hour late, the car hire company may class you as a 'no show', which means your booking will be cancelled and you will receive no refund.

While you're making your booking, you can choose when you'd like to pick the car up and drop it off. We'll show you all the cars that are available for the times you're after.

Once you've booked, your voucher will confirm the time the rental car is due to be picked up and returned. Before your trip starts, you can change the times under 'Manage booking' at the top of the screen.

Why have I been charged by the car hire company?

There are a few reasons why the car hire company might charge you direct.

When you pick up the car, you will pay the car hire company for additional drivers and extra equipment.

If you choose to buy Rentalcars.com Full Protection, we will provide the cover and you will pay us when you book. If you choose to buy cover at the counter when you pick up the car, the hire car company will provide the cover and you will pay them direct. Hire car cover is complicated and we know it can be confusing. Find out more about Rentalcars.com Full Protection.

After your hire, the car hire company may charge you for refuelling, parking tickets, fines or damage to the vehicle.

They should list any charges on the paperwork they give you (although some fines and parking tickets might arrive later).

If you don’t understand the paperwork you’ve been given, or you’re not sure why you’ve been charged, please get in touch on the [Post rental] section below and we can take a look.

How do I create an Account?

Go to Sign in on our site and choose Create an account.

All you need to create an account is an email address and a password. We’ll then send you an email to verify your account.

Once your account is set up, you can log in and keep track of all your bookings.

What if I want to pick up or drop off my rental car outside working hours?

We’ll ask you when you’d like to pick up and drop off your rental car when you search for a car. Then we’ll show you the cars that are available at the times you need. If there aren’t any, we’ll suggest options that most closely match what you’d like.

If your plans change after you book, you can change your pick-up and drop-off times at Manage booking and we’ll show you what’s available at your new times.

Some car hire companies offer an out-of-hours service in some locations, but will charge extra for it. Other car hire companies and locations aren’t able to offer an out-of-hours service.

If there’s any issue with the out-of-hours service on your booking, we’ll contact you.

What happens if my flight is delayed or cancelled?

If you added your flight details to your booking, the hire car company will be able to track your flight and may hold the car for you for up to an hour.

If your flight is delayed and you did not add your flight details to your booking, please ring us using the phone number on your Rental Voucher as soon as possible.

Flight delays and cancellations are out of our control, so unfortunately Rentalcars.com cannot take any responsibility for any problems or costs caused by them.

When should I drop the car off?

You can choose when you'd like to drop your car off when you book. We'll show you the cars that are available for the times you're after.

Once you've booked, your voucher will confirm the time the car is due back. Before your booking starts, you can change the time under 'Manage booking'.

If you've already picked up the car, please talk directly to the car hire company if you want to change the time you return it. You'll find their details on the rental agreement you signed when you picked up the car.

Can I collect the car early?

You can usually pick up your car up to half an hour early. However, it might not be ready.

If your plans change in advance, you can bring your pick-up time forward by amending your booking. Any changes you make to your booking will probably change the price.

Can I check in online?

No. You'll need to sign the rental agreement and collect your keys at the counter.

Online check-in is a service we'd love to offer you soon - and we're working on it.

Can I drop the car off later than my drop off time?

If you haven't started your trip yet, you can change your drop-off time by amending your booking. Any changes you make to your booking will probably change the price.

Once you've picked your car up, please contact the car hire company directly if you want to change your drop-off time.

If you drop the car off later than arranged, the car hire company will charge you a late fee.

Can I extend my booking?

If you haven't started your trip yet, you can change your dates. Any changes you make to your booking will probably change the price.

Once you've picked your car up, please contact the car hire company directly if you want to extend your booking.

If you drop the car off later than arranged, the car hire company will charge you a late fee.

How much is the excess on my rental car?

You can see how much the excess is on the cover for every car in its terms & conditions.

You can see the terms and conditions of every car on our site, below its picture: tap 'Ts & Cs'.

Once you've booked a car, you can see the terms and conditions in 'Manage booking' at the top of the screen.

Can I upgrade my car?

Yes. You can upgrade your car before you start your trip. Go to 'Manage booking' at the top of the screen and choose a different type of car. Changing the car will change the price.

Sometimes, the counter staff will offer you an upgrade when you go to pick up your car. If you decide to upgrade at the counter, you will pay the car hire company directly.

How do I update my email address?

If you have a booking, just tap 'Manage booking' at the top of the screen, then 'Amend', then change your email address on that booking.

If you have an account, tap 'Sign in' at the top of the screen, then 'Settings', then change your email address.

Manage Booking

Confirm a quote – or view, amend or cancel a booking.