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National Reviews Bangkok

Read 50 customer reviews on National in Bangkok and find the best car hire deals guaranteed

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MatthewAugust 17, 2017
Easy and cost effective way to rent a car.
When returning the car it took the National people 4 or 5 calls before they answeeed phone to come and take car back.
PeterAugust 16, 2017
Very friendly staff, and no queue or airport surcharge.
August 16, 2017
location of drop off
LeslieJuly 26, 2017
Very good company and very helpful no 1
KnutJuly 13, 2017
High service level at counter, efficient pickup process. Car was make and model as expected.
Car was little shabby on the outside, many scratches and dents. Return process T BKK airport I changing all the time, hard to find right place and car rental representative. Took longer that normal.
July 9, 2017
Didn't get reservation slip from bank upon return of car. Drop of at departure gate 6 very crowded and no personal meeting you at arrival.Had to phone to get them up from arrivals
July 4, 2017
Very helpful staff...good condition of car and good value of pricing
Counter close too early at the airport...or maybe better make flight info as recommended while booking
ShinoyJuly 3, 2017
Service and behaviour
Price bit high online
DarrenJuly 2, 2017
Speed and service
Car had a lot of scratches
DavidJune 29, 2017
The staff speak well in English. Not perfect English but can be understood. The staff is helpful and allow us to delay in pick up the car (due to flight delayed and we missed The upgrade make my vacation a lot better because we spend a lot of time in the car to travel to another place.
location of the counter not in international terminal. no instruction on how to access to DMK airport when returning the car, I actually round the area twice to get the correct access.
June 27, 2017
The fact that I got a clean new car.
June 27, 2017
Car condition is good
The staff not so friendly
June 15, 2017
Unexpected upgrade
VictJune 12, 2017
everything is good.
May 31, 2017
Staff are super helpful and very efficient.
Quality of the upgraded car is always poor. This car, the passenger side windows didn't work which we didn't realise until after we had left. General state inside was poor.
May 31, 2017
Gas station is far from the drop-off location. So we gave up and paid in National in the end.
SalisaMay 28, 2017
Everything was what we ordered, nothing more nothing less,
May 22, 2017
Wonderful arrangement....highly recommended...
May 22, 2017
Everything was great. Service staff was very helpful.
WingMay 22, 2017
I hope have the information about the car.ex the space of the car .which year of rhe car.cause this time my car have touch mon but the picture have not show
AlexMay 15, 2017
It was a wonderful experience. The staff were efficient.
April 19, 2017
The staff
Body damage on car
OwenApril 10, 2017
Very friendly staff car was rite at the entrance off airport would definitely recommend to anyone
AndrewApril 3, 2017
Ease of access to the car and the service.
Nothing. All OK
AGUSMarch 30, 2017
Very nice Car...very NEW..very Clean , good & quick services from the staff
KnutMarch 15, 2017
Very good and efficient pick up service. The car (Honda Accord) had high milage, but was in very good condition.
I asked for extension of rental period, one day before agreed drop off time, but no cars were available. And I was told that it was very difficult through an agent like Rentalcars, due to price policy and also the short time before extension (one day).
March 9, 2017
Everything went very fast and staff was "10"
All good
March 6, 2017
Easy to pick up the car
One of the tyre was flat.
ScottFebruary 2, 2017
Counter staff was very helpful when I picked the van up.
The van had a few dings and scrapes. Also, the staff was not very helpful or friendly when I dropped off the van.
KuetJanuary 8, 2017
Good service, nice car, good price.
National Car rental counter is hard to find, as it located at local departure/arrival hall, where we reach at international port. Take some times to figure out where do it locate
JasonNovember 26, 2016
Excellent air conditioning, good boot space, good value.
No cruise control.
KeithNovember 21, 2016
I prebooked online to make the pick up simple.
Felt rushed whilst I was checking for any damage to the car before I drove it away.
October 31, 2016
Helpfuk and nice staff
AndrewSeptember 11, 2016
Car was what I had booked.
Had to wait over 20 minutes when I arrived as no one available at the rental desk.
July 25, 2016
Easy pick-up and drop-off process.
The car appeared to be quite old and the accessories (stereo etc) were very basic.
YONGJIEJuly 9, 2016
The car was not cleaned upon collection, it was very dirty!
June 27, 2016
Ease of car collection and drop off.
1. Having to wait 7 days for my refund! 2. Having the car return with no official receipt of acceptance of the car in its state. 3. Onboard navigation system is nothing compared to waze
June 19, 2016
Handing over representative should certify and sign the handing over form
May 30, 2016
The airport staff were very helpful and supportive to get the customers on the road without delay.
YONGJIEMay 6, 2016
The car is new model
The car was not cleaned and wash upon collection
April 19, 2016
I got the same grade car but it doesn't the brand that I booked.
April 17, 2016
The staff was excellent , so helpful
ChrisApril 7, 2016
Car condition is good. Getting the car is fast.
DavidMarch 24, 2016
Easy to drive, good ac (important in Bangkok)
Brakes a bit squeaky when applied heavily
March 20, 2016
Helpful staff Very easy to locate Car pick up right outside Very easy drop off
Different policy on the deposit than original car booked. Wasn't explained that the full insurance was sourced by an outside company and we would need to make any initial payments then claim back.
ReneMarch 16, 2016
Quick serving
Car no USB connection. Power connection (plug) not working, so no power for the GPS. Gasoline not really filled up. After about 3 kilometre already one line decreased (means was not full)!!!!
JamieMarch 9, 2016
Overall very good
To refill fuel is not good far from airport. And not easy to see where to return car. Unlike other companies you drop car off next to petrol station
ChrisJanuary 17, 2016
I like the service provided. Car was in good condition too.
Have to reduce the waiting time as people might be rushing.
January 10, 2016
Counter lady. Knew her job well. Friendly. Informative. Got a Toyota Altis. It was great.
MohammadNovember 29, 2015
Car was new and works well.
Didnt provide boot cover. Unable to prevent personal items from being seen from outside of car.
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National Rating
8.23333 / 10
500+ ratings


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