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Europcar Reviews Lisbon

Read 50 customer reviews on Europcar in Lisbon and find the best car hire deals guaranteed

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LanceMay 22, 2017
We paid for an upgrade on recommendation from the counter staff. Due to the higher amount of km to be driven, a diesel was recommended and it was fun to drive (Audi A3 convertible), and the lower diesel price compensated for the extra we paid for the car.
May 14, 2017
Friendliness, check in and return process.
Can't think of anything.
May 7, 2017
Great model car.
Nothing. Everything was good
May 3, 2017
Car was clean and check out was fast and good but a bit confusing.
GPS was terrible but not your fault. Wanted to go to Obidos from Evora. It took me way north to a second small village with the same name 100 kms from my destination. Difficult to program and will not use again.
April 18, 2017
The ease of drop off
Did not have GPS
AraksiMarch 13, 2017
We especially appreciated the help we got from Alvor agent Luis Trindade. He facilitated our drop of at Lagos. Great personal touch. Thank you.
MarcioFebruary 7, 2017
In general terms, I liked everything. The car was in good condition and clean. It was not exactly the car I had booked, but was indeed a similar one. The conter staff was very friendly and helpful.
There was nothing I didn't like.
MarcioFebruary 6, 2017
In general, I liked everything. The car was of the same type I had booked and the desk representative was very friendly and helpful.
There was nothing I didn't like.
ScottFebruary 5, 2017
Excellent service!!
November 1, 2016
Thanks. ;)
DeborahOctober 14, 2016
Daniel Silvia was the rep who handed over the car. He was wonderful. Helpful friendly courteous knowledgeable etc.
Hard to find the correct counter in the airport to do the initial paperwork.
September 17, 2016
Car was very comfortable and easy to drive. I was very happy with the car and got used to driving it without any problems.
I thought the rental rate was very expensive in comparison to other countries.
August 22, 2016
The mpg efficiency of the car was not good.
August 16, 2016
we upgrated the car to an VW sharan, which was the perfect car for us. Hopefully we can get one again next time, but I think, we can not book a specific model, can we?
IulianAugust 11, 2016
the cheapest offer, did the job ...
car was VERY dirty, dust everywhere inside and outside, windshield with traces of wet dust wipe on inside (a hazard when sun was front-on!)
July 25, 2016
The representative at the pick-up counter was very helpful.
The inside of the car could of been a little more cleaner.
July 24, 2016
It was missing the water for the windshield cleaning
July 15, 2016
Car was very clean, economical on fuel, no problems with it, drop off was easy and it was signed off as returned with no problems very quickly.
The Peugot 307 station wagon I booked apparently hadn't been available for months. None of the estates they had were really comparable for size. I was told at the desk the car I was given had built in satnav which would be activated for free but at the garage none of the cars they could offer me had built in satnav at all so no free perk.
DominickJuly 13, 2016
Roominess of the car Courtesy of the counter staff in Lisbon
Shortly after leaving the airport after picking up the car, a warning light came on indicating that we needed to add some sort of liquid to aid in the catalytic converter (Bluetec or something like that). I called Europcar and was told that I could find the liquid at any gas station. It took several trips and a couple of hours to locate and fill.
EricJuly 8, 2016
easy, simple and friendly
Don't know why the counter staff had a hard time to get authorization of my credit card. My Chase card said they didn't receive any request but the staff said it went out. So that took too long time and it's the the only unhappy thing.
PeterJune 13, 2016
Fast and easy
Poor quality of GPS
June 8, 2016
The person at the counter was very nice, as well as the attendant at pickup.
May 31, 2016
Car was smoked in and smelled like smoke. 12V outlet did not work so charging GPS devices or phones was impossible.
VarinMay 3, 2016
Everything is good. We get everything same as we booked.
Only the guys who went to check car with us at the parking in the Lisbon airport was quite not polite and no service mind.
April 11, 2016
Staff were really helpful and accommodating.
The one-way transaction fee I had to pay to return the car to a different location. Hertz don't charge me when I pick up in Lisbon and drop off in Caldas da Rainha!
April 7, 2016
very happy with verything
Everything good
JoaquimApril 2, 2016
I was very happy about the car upgrade.
BrianMarch 27, 2016
Great on gas
BrendanFebruary 24, 2016
Service was very good considering the pick up office was understaffed & we had a long wait. Value for money good & online booking straight forward easy to use.
I will definately use rentalcarrs.com again.
February 10, 2016
Nice, comfortable, safe car
There were some ugly stains on the passenger seat, which I did not like
ChrisFebruary 1, 2016
This was the friendliest and most helpful rental car employee I have ever had. A great experience
EnriqueJanuary 31, 2016
The quality of the car was excellent. The professional handling when I first picked it up was appreciated. The drop-off was very easy and convenient. Was taken care of rapidly and very efficiently. Thank you.
January 4, 2016
good service, reasonably fast at check in and out at a busy time of year and a good car for the price. I was offered options at check in - v. good.
ShunDecember 22, 2015
The roads in Portugal are quite narrow and bumpy. So a big and luxury car is not good for driving in Portugal. The upgrade is nice but the road does not fit to the upgraded size.
GwilymNovember 2, 2015
Ease of drop off, cost of rental & what was included (Full tank to full tank of fuel)
Up-selling by Eurocar rep when we had already chosen full protection, added time to collecting of the vehicle.
October 13, 2015
Extra charge at rental time. Should have been included in pre-paid fee.
September 28, 2015
Our representative at the counter was excellent.
The car we got- chose was woefully underpowered. There were no upgrades available.
GarySeptember 24, 2015
The Audi A1 is a great car
September 14, 2015
Very friendly service
The provided extra navigation device uses a very old software and we had difficulties programming a number of different addresses throughout our trip
ChristopherAugust 31, 2015
Quality of car Helpful counter staff
Could have had better pre briefing on car insurance avoiding any sell attire of pick up Quality of map of Portugal
August 31, 2015
quick service particularly drop off.
staff did not show features of the car
August 24, 2015
Very efficient; pleasant and helpful woman at main collection desk. When we went to collect car they brought car to us and provided quick overview of car controls
Not paying one price upfront
AbilioAugust 22, 2015
unconfortavel seats to travel, trunk not big enough,
DavidAugust 5, 2015
Ease of booking, pickup and drop off.
GPS got confused occasionally.
July 26, 2015
Very economic car.
Excessive time on line to get the process started to get the car.
ErnstJuly 25, 2015
Friendly staff, well organized in the Garage for picking up and giving back the car. Perfect navigation system in car.
The nearly endless queuing up at the Lisboa airport for picking up the car. Organization with tickets is great, but office is too small and work not effective enough. Seems to be the problem of all rental car agencies at the Lisboa airport, Same picture on the day of our departure. For a next time, really thinking about a transfer to the city first and picking up a car there.
July 23, 2015
Staff were quite helpful and pleasant.
Took too long to pick up the car, after a very long flight, the process should be made quicker and have more staff at times where more clients are arriving. cost of some extras (via verde) were not clear.
FaridJuly 21, 2015
The cars should be provided with a free gps. And not to be charged as extra fees
GitteJuly 20, 2015
How easy it was.
JoannaJuly 14, 2015
Efficiency, courtesy and professionalism of the staff.
The car was rather dirty and quite dinged. Poor engine performance, especially climbing the hills of Portugal.
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Europcar Rating
8.17143 / 10
2000+ ratings