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Express Reviews Krakow

Read 50 customer reviews on Express in Krakow and find the best car hire deals guaranteed

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IanApril 22, 2017
The service and value for money
April 5, 2017
Very efficient, correct and trustful treatment. Nicely prepared car without any technical glitches.
I asked for Opel Astra, but got Seat. Signing forms with a finger. Signing forms not really knowing what is (going to be) in them.
StuartMarch 25, 2017
Excellent service from the staff in Krakow Very friendly and made it clear and simple to understand
The car park..... 5 floors up lol
NearMarch 8, 2017
Perfect in every way
CijoMarch 5, 2017
Ease of booking & getting the car
Car return took some time, since the parking was full and I had to go round & round looking for an open space
JoannaFebruary 26, 2017
Car ok but engine problem after an hour of driving. Got replacement car had to wait about an hour in cold weather.
Waiting i cold to get replacement car
January 20, 2017
In the first car hand break did not work-block the wheel due to hugh temp. we were packed already and need to change a car, a bit of hustle, over all car very basic no extras in the car.
January 3, 2017
Clean, new car, great service. No issues with pick up or drop off. Will use it again.
TeresaDecember 2, 2016
how easy it all was
markNovember 28, 2016
Overall, the rental company ' express' are very good, ie very well kept, almost new car. service was great too. Please do not treat the next review as a complaint Thanks
I did not see the car before keys were handed. If something was wrong with the car I had to go back from the parking to claim.The only thing that really bothered me is, that I choose a berlingo or something simliar. I was given a Dacia Dokker which is a bit smaller from the berlingo and not enough luggage space for 5 pax.
November 27, 2016
Easy to find kiosk, car was in multi story carpark
Trouble finding free parking space returning car
KrystianNovember 23, 2016
Pick up was quick and efficient.
Car was definitely underpowered (probably 1.2 petrol), had no USB media socket and its brakes were not serviced in a good while.
November 19, 2016
Helpful staff Quality of vehicle Easy drop-off
No office in Krakow station, lost a lot of time waiting for the car.
November 13, 2016
All service was excellent
November 13, 2016
Every thing guy at airport was spot on
October 24, 2016
Staff was really helpful and professional.
EvertOctober 18, 2016
Good communication and explanation given, paperwork and keys ready and completed in minutes.
The carpark is a bit confusing. Maybe one or two more signs directing to the right location? (For the really thick ones.. ;-)
JohnOctober 6, 2016
Car and staff were great
Directions to drop off in Lodz should be explained better. Spent ages looking for the desk in the rain.
AndrewSeptember 19, 2016
Great service and support. I was able to speak to real people when trying to remedy the GPS fault.
The GPS had a recharge fault and it did not work at all. I got a refund and learnt to use my smart phone at a much lower cost.
September 19, 2016
Everything was great. Highly recommend Express Krakow Downtown to everyone.
A bit out of the way but worth it.
ChrisSeptember 14, 2016
No representative from Express at the counter at the Airport when dropping off the car. Many people waiting.
VladimirSeptember 6, 2016
Friendly staff,fast and excellent service.Can highly recommend to the others.Vladimir
EwaJuly 16, 2016
good location
the car
July 16, 2016
Nice stuff
The process to take and return the car, in which one of the stuff needs to meet with you is not so convenient.
May 14, 2016
Staff very good and helpful
difficult find a sign of the rental office
RichardMay 14, 2016
Accommodation by Express personnel .
Substitute car was short on cargo space
KonradMay 14, 2016
All as expected, all paperwork done paperless which was received by email so no hassle in keeping an eye on it. Would recommend to others.
April 28, 2016
I booked a Suzuki Swift and got an Opel Corsa 1.2 - may be the same group for Express, but not in my world
April 7, 2016
professional team and very good quality car
jamesApril 3, 2016
Brilliant service
March 8, 2016
Customer service
Poor signage at the airport. Difficult to find the office
February 15, 2016
Clean, almost new car.
Got Suzuki instead of Insignia which was booked. Operating of wipers etc is different to European cars. Did not like the car.
February 1, 2016
helpful and nice staff, car was fine, convenient location, it took only a few minutes to get the paperwork done.
when looking for the location the first time, the directions outdoors are not clear and I had to look for the office few minutes as this is a bit hidden
BogdanDecember 31, 2015
Easy and smooth rental process...
It is a nightmare these days to find the car rental place during the construction of the new airport. I had to go to the information box to get directions.
December 15, 2015
My flight was delayed and I ended up coming in after closing hours, but I called ahead and someone waited for me to arrive to pick up the car at no additional cost...even though initially they said there would be one. Great customer service!
November 17, 2015
It was easy
I have no complaints
July 9, 2015
Very good customer service
July 8, 2015
Easy and efficient car receiving by helpfully young people.
Express has no offices in most locations. One has to know it in advance and be prompt to receive and return the car however the second time we asked the car to be delivered to us to the hotel and it worked much better.
RolandMay 30, 2015
Condition of car and price
Not applicable
May 14, 2015
Easy transaction. We received car we booked. Staff very helpful and officient
AntonMay 12, 2015
Nice staff
Airport under construction and could not see any signs for car hire but when I did everyone was mentioned except EXSPESS .
May 8, 2015
Very easy to book and collect
PhilipMay 7, 2015
No fuss easy to arrange.
May 1, 2015
Overall everything was fine
Location of pickup office
April 7, 2015
The representative was very helpful and efficient
Everything was fine, i didn't anything else for my trip
March 18, 2015
Easy to deal with, fast and efficient. Would recommend
March 8, 2015
The employee was efficent and helpful.
Due to building works the service desk was in a multi-storey car park which took a while to walk to.
January 26, 2015
Very helpful staff
October 22, 2014
quick easy and no problems. Will recommend to anybody. Will use it again myself. Thanks
HughOctober 8, 2014
Car was fine.
Desk unmanned and shutters down both times, arrival and departure. Arrival bloke was located eventually but the paperwork took an age because it was all pen and paper, not computerised. I felt sorry for him. Return lady had shut the desk and gone but when she returned she was quick and efficient.
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7.775 / 10
500+ ratings


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