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Hawk Reviews Kuala Lumpur

Read 50 customer reviews on Hawk in Kuala Lumpur and find the best car hire deals guaranteed

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HOONGSeptember 6, 2017
Helpful staff
Location of the counter, too hot especially waiting for nearly 60 minutes to pick up the car first time (although the second time, the process is quicker as they already have my details).
August 22, 2017
Received an upgrade. Car was relatively clean and worked well.
Rental counter was poorly sign posted and hard to find. It took a long time to pick up the car (registration process was very slow).
August 19, 2017
The staff were nice and professional overall.
The car had a damaged contact key that broke very quickly. The staff was quite helpful and relatively quick to provide a new car.
August 12, 2017
Hawk is a trusted rental car company that i've been using several times now, their service to me a great and i would recommend others to use them because i will definitely return to use them more
August 9, 2017
The staff are very nice and really helpful.
August 7, 2017
The service for the rental company is professional and friendly and for the car has low milage. Overall is good
Nothing to comment.
JurriaanJuly 30, 2017
Nice car
In Kuala Lumpur you need a pass to use on the highway. It would be nice if that would be suggested to get.
July 20, 2017
The car is spacious with good air conditioning, quiet on the road,
USB not working,
July 9, 2017
Length of time to pick up car
AnirbanJuly 2, 2017
GPS was a good add on esp for a firstimer like me.
not much but hope they have the same GPS upgraded as its quite old one
July 2, 2017
Value for money
Firstly the staff gave me Toyota Vios, which is smaller size. Only after I complained, they said no Mazda3 available, the nearest model is Toyota Altis, just needed to wait for them to prepare and revise the documentation. I do not think it was my fault.
June 29, 2017
the overall car hygiene need to put in more effort.
RavindranJune 24, 2017
Collection process slow
May 22, 2017
They are friendly and the location is easy to find
The GPS they gave was too old and not much use to a foreign driver.
May 17, 2017
GPS was stated inclusive with car. But it was not. ThaT was a real bummer.
May 14, 2017
Friendly staff
Very slow booking process considering that all the information was preloaded. Free GPS was not recorded in the booking and it took ten minutes to locate a GPS for me.
May 13, 2017
- Car condition was good and offer was reasonable - Staff was very helpful - GPS wasnt included with car, but staff gave me it anyway.
Nothing really to complain about
May 2, 2017
I got an upgrade. The car was smooth and didn't give any problems. Air-con was cold and the interior is clean. Service at counter was pretty decent.
The walk to the office.
SoufianeApril 11, 2017
We got the car we wanted (Automatic with GPS Navigation)
Took the agency too long to finish the necessary details to give us the car
April 6, 2017
The whole experience was absolutely fantastic. When a misunderstanding arose around a charge, Hawk was quick to deal with it without further hassle to me. Drop off was fantastic - Hawk came to pick up from my hotel.
March 25, 2017
The car is upgraded
I checked the car in a dark garage. I returned the car in the street. A few scratches were noticed on returning the car though I could not noticed in the garage.
February 28, 2017
No problems with anything,really.
February 11, 2017
Good car
No staff at all at KLIA2
SteveFebruary 10, 2017
The staff were very helpful and efficient.
When collecting the cars, they are parked in an underground car park and the lighting is very poor. When examining the car for any dents and scratches we were having to use the torches on our mobile phones. There was equipment within the vehicle which would be fitted as standard which wasn't working. Satnav and some radio features.
FrancisFebruary 8, 2017
The fact that I booked a new model car & got "stiffed" with a 5 year old model of a cheaper make car.
WendyFebruary 7, 2017
Overall is good.
The location is a bit far.
February 3, 2017
Staff is nice and helpful.
February 1, 2017
the car smelt of cigarettes and sweat.
January 31, 2017
Convenient pick up location.
Car engine was very noisy, and very high petrol consumption (ie probably the car was not well maintained).
markDecember 9, 2016
Ease, includd cover.
The desk is a bit of a hike to get to . Not clearly signposted and the address on the rentalcar voucher didnt help. Took us a while to find . Car park D ground floor will help others
November 24, 2016
The condition of the car. Very economical to use.
The car rental premise is too far from the departure terminal. One may miss the flight if ample time is not allocated.
GeoffNovember 21, 2016
Everything no hassles at ll
November 14, 2016
Need more direction to pick car up at the airport, perhaps location plan to be provided.
November 9, 2016
good rental experience, efficient counter staff.
lack of signs from airport arrival area to car collection point.
SongOctober 17, 2016
Hawk is the best though KLIA2 has so many rental company cos the staff is friendly
Dont have
August 2, 2016
Decent quality car though high mileage
Paperwork in Malaysia just takes too long!!!
June 4, 2016
Good experience
May 15, 2016
overall service
the car has mileage over 140000Km
May 9, 2016
Returned car location
old car, staff
AttilaMay 8, 2016
Helpful personnel
MazinApril 30, 2016
the staff is very helpful and welcoming, i always use hawk because of there good staff, fast delivery of the car and good clean cars.
so far so good
JasonApril 22, 2016
Car was all good and good location
Old car and it needed a few things done but overall still good
leiApril 14, 2016
car to old
April 11, 2016
price and services
April 3, 2016
Delivered to hotel and drop off at airport easy, although a little unclear to start with.
March 25, 2016
Reasonable price. Overall good
cleanliness of car can be improved further.
JemmyFebruary 20, 2016
The staff was helpful. The drop off is instant.
Time to pick up car is slow. I was at the counter and nobody was there. I need to call a number on the glass in the counter. The process was a bit slow also. The Camry model was old model.
February 13, 2016
Good car as ordered
Return was a little unsure as there was no one
February 12, 2016
Ease to return the car
AlfFebruary 5, 2016
Automatic transmission Mileage Performance Friendliness of staff
There was not one thing we were dissatisfied with
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Driver aged between 25 – 70?
Chinese license
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Hawk Rating
Kuala Lumpur
Very good
6.96667 / 10
250+ ratings


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