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Avis Reviews Kuala Lumpur

Read customer reviews on Avis in Kuala Lumpur and find the best car hire deals guaranteed

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August 1, 2017
The car was ready upon arrival.
The fact that no one was in the rental office ..had to call for help .
HOJuly 20, 2017
Car was under-powered and boot & leg room less spacious than the Nissan Almeira I wanted.
June 30, 2017
Car window not working properly. Everytime you opened it made a sound as if it was going to break.
May 16, 2017
The courtesy of the staff
DavidMay 6, 2017
Being able to pick up downtown and drop off at airport. Airport drop-off very easy/convenient.
Pick-up desk message read:'on delivery, please call..'. Car 1 year old(?); looked 10 years old! Bodywork badly scratched. Otherwise OK. Car (Proton Persona 1.6cc Auto) was 'heavy' to drive and jerky going uphill (probably due to only 4 gears). Driver's seat: No height adjustment- unsuitable for small driver! Choose different car next time!
February 8, 2017
Slow staff
TimothyJanuary 15, 2017
Hard to find the rental office
PhilipAugust 30, 2016
I was upgraded to a small SUV as thy wanted to keep the people carrier I had booked for a larger group. Staff were very helpful. No pressure to accept options I didn't want.
Poor signage from terminal to Avis (or in fact any other) rental counter.
March 22, 2016
He was late ,not at the desk at the appointed time The car was missing the tail wiper!
As above
November 23, 2015
Easy to correct the car and clean the car
If renting with smart tag would be better, and consumable items which like a wiper should change frequently, because the wiper is too bad condition even everdy had raining.
WEIMay 21, 2015
Thank you, to drive the car to my hotel ! Really appreciate! Staff are helpful and nice.
Internal condition very good (9/10) but external condition (6/10). Overall still acceptable.
March 22, 2015
Good overall
PohMarch 5, 2015
Location of the car rental counter in Renaissance hotel was really convenient and easy to find
published office hrs for Sat says closing at 5pm on Sat. Went to drop off car at 3pm and no one at counter. Had to ring for someone and the reply was that all out delivering cars. I think if the published times says counter open, then someone MUST be there to man the counter.
SaeedFebruary 1, 2015
Staffs was great.
Car was so bad condition.
MAIDecember 28, 2014
I like the service and quick response of, appreciated their effort to make sure I had the car hired.
The car for AVIS was bit old , doors wasn't automatic lock which quite inconveneice.
August 12, 2014
Courtesy and efficiency of the Counter Staff.
The difficulty in locating the AVIS Counter at KLIA. Could improve if there were directions.
July 24, 2014
Auxiliary sockets in the car did not work so could not charge the satnav in car. Very frustrating.
WAQASJuly 15, 2014
The service was very good
I pay extra for insurance which was not included in it. So, I paid it in the counter .
July 12, 2014
The customer service desk at the airport arrival hall was not manned. Though instructions were left with phone numbers to contact, it would have been difficult for foreigners arriving to call that number. The directions to the office at the car pack were not clear.
May 10, 2014
Very good service and car. Everything was fine.
April 27, 2014
Car was ok.
Car rental signing at airport terminal is poor.
March 25, 2014
As mentioned before, clean and tidy.
Not friendly enough for staffs.
OtaMarch 24, 2014
First time to drove a AVIS in Kuala Lumpur. It was much better than it`s competitors.
March 6, 2014
Fast & Easy registration, processing payment, car collection, etc; Car in good condition
The car looks "ageing", but still reliable and well maintained. The counter location a bit difficult to find and not a convenience place to do business.
LindaMarch 5, 2014
The GPS was easy to use. The staff were nice. The car was clean and a good size. Easy to drive.
The alarm system kept going off and we didn't know how to stop it. Locking and unlocking the car manually was the solution. We found the office hard to find. Perhaps a map of the building on the website? We also had trouble with the tolls. We found ourselves in the wrong lane because we didn't have a touch & go swipe card or a tag. If we had been told what we needed it would have made things easier for us.
February 17, 2014
Just difficult to locate the outside offices at KLIA if no representative at arrivals if one is not familiar with KLIA set up; otherwise no problem
January 25, 2014
The spacious trunk, fuel economy
The car has a high mileage, it is more than 4 years old car/old model, not as clean as expected, the staff was not in the counter when returning the car so It took some time to find the staff to return the key
January 23, 2014
It is reliable and I feel I am in a pair of safe hands.
If any, I have being trivial, actually it is almost perfect.
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Avis Rating
Kuala Lumpur
6.45 / 10
100+ ratings


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