KarenJuly 20, 2014
Ease of accessing car from Siracusa and helpful staff member in Palermo office who was supportive in the fact we were late handing back the car due to the fact we could not find the place to return the car - (see additional comments box )
I didn't like the fact the Siracusa staff did not accompany us to the car to check it over. They just gave us the paperwork and send us round the office side street to find it,ourselves. I also didn't like the fact ten Palermo office was so hard to find. There was no,street number and the office ended up being within a shopping mall, while the place to drop the car was in a parking lot behind the shopping centre. Numerous Palermo people on motorbikes had tried to find the office for us with us following in the car, to. I avail. We found the office by chance when we pulled in to ask a,taxi driver outside said shopping centre where it might be. Palermo is a pretty stressful place to drive in without this added hassle. Please make the office site clear for future drivers.