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Thrifty Reviews Florence

Read customer reviews on Thrifty in Florence and find the best car hire deals guaranteed

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May 1, 2017
Excellent service throughout
Would have liked clearer indormationation that automatic cars of a smaller size were available
BrianNovember 28, 2016
The man who took our details was quiet, calm, and gentle as well as being very good at his job.
It was virtually impossible to find our way back to the drop off place for cars. Sign posting was appalling and very difficilt to follow. Fortunately we had plenty of time to fing our way to the " centre" of the maze.
bernardOctober 25, 2016
Friendly and helpful staff.
Rental car desks away from airport, Shuttle crowded. Car return not very easy to locate, no clear road signs. Fortunately Rental car company provided the place's coordinates, absolutely needed to find it.
October 20, 2016
When returning the car it is not clear where to go in a "forest" of car rental companies on 1 parking lot. Had to ask (otherwise very helpful) people
PaulSeptember 23, 2016
Upgrade to car, more space.
Courtesy bus to rental area.
HenrySeptember 9, 2016
Excellent vale Shuttle bus Convenient location Online booking
August 25, 2016
understaffed desk
May 9, 2016
Quick pick-up. Being offered additional cover/driver etc, but not pressured into taking that offer (experienced with other rental agencies on previous occasions).
September 30, 2015
In spite of paying insurance they ask you to pay more
August 30, 2015
No control at arrival, so we don't know if everything is ok or if we will be charged anything extra
PaulJune 15, 2015
Lovely clean car, helpful staff on the desk.
Long wait for the bus on arrival. Directions for dropping the car off were a nightmare. Got redirected because of road works and spent an extra 20 mins looking for the way into the car rental area. Also had to top up the fuel again as we were just driving round in circles looking for the rental area. Fiat 500 not really big enough for 3 adults on longer drives, but we should really have gone for a bigger vehicle (our fault).
June 13, 2015
Car was easy to handle, nice looking, immaculate with only minor scrapes on the bumpers. Was not a gas guzzler.
The counter was manned by two men who were responsible for Hertz, Thrifty dollar and Firefly rentals. On a hot day, no AC and at least 20 people waiting 10 -20 minutes for each transaction, it was not a pleasant way to start a vacation. A third man showed up eventually, but no signs of efficiency.
BrianJanuary 5, 2015
Everything, some of the best service we had in Italy. Danilo was very helpful and Marco was great.
October 7, 2014
It took awhile to drop our car off--normally when we drop off our car there is a separate staff member just for drop offs. We had to wait in line with everyone who was picking up their car, which takes a bit longer.
July 7, 2014
Better instructions on vehicle. Such as features or how things work or are located. If you never drove this type of vehicle you many not know how to work them or even know where they are. For example couldn't figure out how to lower rear hatch (release button was on inside. Had to open upper window first to open bottom)
JitenJune 21, 2014
Competitive price.
Thought I would be getting a larger vehicle than what I got. The counter staff were a bit slow. Did not get an explanation of some of the car features. This is mandatory for tourists.
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Thrifty Rating
Very good
7.8 / 10
50+ ratings


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