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Thrifty Reviews London

Read 50 customer reviews on Thrifty in London and find the best car hire deals guaranteed

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SalimMay 23, 2017
Interaction with staff on both occasions i.e.pick up and drop off was excellent. I was informed by the staff hope to see you soon felt an excellent gesture.
No comments
IanMay 23, 2017
Very organized
May 22, 2017
Thrifty They were very very helpful and coopetative
May 21, 2017
New car
The counter staff was not enaought aware of the availability of the cars. Delay occurred
MariaMay 19, 2017
Helpful, friendly staff. Good service.
MICHAELMay 16, 2017
It was awesome experience...
michaelMay 15, 2017
Very pleasant counter staff. Will recommend them always
ChristopherMay 15, 2017
It needs to be much much clearer that proof of address beyond your driving license ha required. Also, why is this required when your address is on your driving license? This isn't needed in Europe.
PetrMay 14, 2017
We had really nice car for a good price, it was very clean.
Picking the car at Tower Bridge took ages, 2 different members of staff kept leaving the counter from us for unnown reason.
May 8, 2017
Location, Check In, Price
Contacting site over the phone to arrange for an extension/early drop off following day after due date as traffic had prevented me from dropping the car off at 4 on Sunday. Male rep was unhelpful, disinterested and didn't return a call after requesting to me to call them back as he was busy.
May 3, 2017
The staff at Thrifty were unbelievably helpful - i had forgotten to bring my passport and they drove me back home (45mins each way!) to pick it up with no charge, and were very gracious about it. Then they upgraded my car to a brand new Range Rover Evoke! (or whatever its called...) Cant thank them enough and ill definitely use them again
RossMay 1, 2017
Really helpful staff and even though there was small mark on the return they did not charge for it and classed it as wear and tear.
TiamApril 30, 2017
Staff is helpful and explain the terms and conditions clearly
Didn't get the exact car I want though it's available
TimothyApril 27, 2017
Great friendly helpful staff
April 20, 2017
The Thrifty representative was excellent - I think his name is Jake
MariaApril 19, 2017
Friendly and helpful staff.
JeremyApril 19, 2017
Would prefer to choose what vehicle as I am 6ft 5" and know what type of car I need. The lady on the desk when I returned the car was very nice & polite and also was very pleasant to my young daughter. both my wife & I commented on how pleasant she was. Overall once we got use to the car it was a lovely car to drive,
I wasn't given any information about the instruments in the car. It took me 2 days to learn how the Handbreak worked for instance. I also didnt know how to open the boot and petrol cap. The car was very modern and I wasn't made aware of the new gadgets. I also didn't know the car would cut out whilst in neutral. Having to find our car ourselves.
April 17, 2017
All good
Van delay to be taken back to airport
March 26, 2017
Nice clean car.
Slow to pick up from the airport when arriving in London
March 7, 2017
Waiting for 30 minutes at a cold and windy bus stop waiting for the shuttle bus to arrive and not knowing when (if ever) it would come.
MarkMarch 4, 2017
The welcoming from the desk staff.
Waiting outside for the courtesy bus to come, took over twenty minutes
February 27, 2017
Availability of upgrade car (at extra cost) when booked car proved to be too small. Good advice from staff
Not enough staff available so it took too long to drop car off. Staff that were there were good; there just weren't enough of them to deal with the volume of customers!
February 26, 2017
The car!
Had to wait 45 minutes outside in cold weather for the shuttle bus, this is far too long!
gavinFebruary 22, 2017
types of cars available location
high costs to fix damage (previous hire).
AlhassanFebruary 21, 2017
The customer service was excellent
Nothing to complain about
February 20, 2017
Very good customer service
QiangFebruary 7, 2017
Rasy and straight forward process to pick up the car and return. Staff is helpful and friendly.
January 18, 2017
Really kind and helpful staff.
Hire car was initially blocked in by another hire car so needed to spend time getting that car moved.
VernonJanuary 16, 2017
Very friendly personal service at pick up and drop off. Free drop off to Heathrow.
Can't think of anything :)
January 9, 2017
Helpfullness of counter staff
Pets hair on rear seat
January 9, 2017
Very helpful, friendly and accommodating counter staff when picking up and dropping off
RobertJanuary 7, 2017
No Queue to pick up was good.
Booked a 1 series BMW but only equivalent available so upgraded instead. Could do with a sheltered area to drop/pickup luggage from. Directions to exit in the carpark are not very clear especially in the dark. Not clear if parts are one way or not.
January 3, 2017
The counter staff ( Particularly at pick up ) were excellent, a real friendly face and motivated to want to give you good service in what must be a very repetitive task
Need better signage at Gatwick.
RichardDecember 30, 2016
Good fuel economy
December 30, 2016
Fuel tank not really full. Windscreen washer fluid empty.
LindaDecember 13, 2016
No extra charge for one-way rental.
Time to find shuttle bus pick-up point. My flight was delayed. I had given my flight number for just such a contingency but I still had to phone Thrifty to send the shuttle bus
Ion-RobertDecember 9, 2016
The car was very clean and in excellent condition; The staff was very helpful; The car was new and had a superior level of equipment.
Location far from Terminal in Heathrow.
December 4, 2016
Really good value and new car in great condition.
Long wait for shuttle bus and no indication of when on the hour it would arrive just said every half hour. Waited 40 minutes with toddler in the cold.
November 29, 2016
PeterNovember 29, 2016
As ive used thrifty many times there are once your fully aware of there procedures they are good company and would with out doubt recommend them Peter Gibbons
I Paid to upgrade but was wet on collection as i was given option by Giuseppe, Manger of heathrow thrifty of blue and silver and i picked blue ? however when walking around the car some marks were not picked as was wet. noted next day on return to Swansea that car had scratch to front bumper discussed with Ashley and was found on damage repo
ClaudioNovember 27, 2016
Courtesy, price
benjamynNovember 23, 2016
Clean car, properly prepared
Check in process on return hopeless. Staff in location had to contact renting office at lhr, couldn't get through and expected me to wait for a long while whilst they kept trying - without success. Would put me off renting from that office and company if this is standard process.
November 17, 2016
Personable and helpful staff
Waiting in the rain for the shuttle service
CraigNovember 12, 2016
Fantastic service very good
JamesNovember 7, 2016
Car was brand new so spotless There was no queue at the desk
Location is some distance from the airport at the Sheraton hotel and the EXIT directions in the hotel carpark are dire
November 5, 2016
Friendly staff
Walk to thrifty gatwick
November 4, 2016
Really good, personal and friendly service from the assistant in Greenwich
FredOctober 29, 2016
Very helpful staff
MartinOctober 25, 2016
Cost and convenience
Bus transfer (late) to pick up point at the Marriott
anthonyOctober 20, 2016
Excellent service and very friendly staff!
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Thrifty Rating
Very good
7.7 / 10
2000+ ratings


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