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Alamo Reviews Leeds

Read 50 customer reviews on Alamo in Leeds and find the best car hire deals guaranteed

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January 29, 2018
Swapped manual to automatic
December 30, 2017
Given upgrade car.
Rear windscreen wiper broken.
PeterNovember 21, 2017
Many thanks for a smooth and professional service. 1st class
AlasdairNovember 14, 2017
Very friendly counter staff with a great knowledge of the cars. Offered all the additional add-ons but not pushy with them.
PaulOctober 11, 2017
Excellent member of staff
October 9, 2017
Not sure whether the car I got was in the same group or a down grade just wasn’t what I ordered
Bus journey to collect the car
chrisOctober 3, 2017
the girl on the desk was helpful and friendly, also extending the car at the same rate was easy and all round good service i thought
October 1, 2017
Very professionally Very helpful Explained every detail
September 29, 2017
Brilliant car (Nissan Juke) Superb counter staff - really helpful, cheerful and friendly
The fact that you cant rent from the airport unless you are using the airport to fly in/out "City" offices of rental companies are generally full of queues of disatisfied and grumpy customer sna dlocated in unpleasant areas and the staff at the counter aren't as good
September 28, 2017
Reasonable price and helpful staffs
Different staffs have different definition of a scuff. Those marks created by brushing against bushes/branches or anything and can be removed easily by polishing regime should not be considered a scuff
neilSeptember 5, 2017
it was very good i dont no why more people dont use you we dont need other companys there your was brill thanks again we had a nice honeymoon
the other companys at the airport parking in the way of your spaces
IvanJuly 26, 2017
Got the exact car I wanted
RogerJuly 15, 2017
Distance from terminal
BRIANJune 6, 2017
Alamo are located within Enterprise
The location of all hire cars at Leeds airport are a bus ride away which is in keeping with this poor airport.
June 5, 2017
The staff were excellent, so helpful and friendly. Also the car was great value
June 5, 2017
Nissan Quanshi perfect for our trip.
Rental site @ Leeds Bradford very busy so s little difficult to park
MichaelMarch 24, 2017
Really helpful staff and the advice they were able to provide based on their experience. Excellent customer service!
steveMarch 13, 2017
Nice low price,
Did not have car in stock. Did a down grade to a Nissan Micra, Had to sit and wait as the systems was down when i went to pick it up,
seamusOctober 23, 2016
i liked the friendly Girl working on the desk thursday morning , she was very good at her job
the car was a bit under power , but it still got me where i needed to go so all is good
GordonSeptember 25, 2016
Amazing service - staff couldn't do enough, dealt very well with my complaint that the seats were not as clean as I would have liked. Some stains which couldn't be removed. Offered an alternative. Excellent.
August 1, 2016
Excellent customer service at the desk and car was in top condition.
ChristopherJuly 31, 2016
Ease of the rental. Quality of the car and value for money.
Not so much a dislike but would have liked a Mercedes as it was for a wedding. Just a trivial thing because the BMW was a quality car so not a problem.
May 2, 2016
Staff are friendly and helpful.
You do need to know Alamo is operated by another first time I used them I could not find the correct desk
MichaelFebruary 1, 2016
Very nice lady on desk. Very helpful and friendly and very professional.(she mentioned she had family from Letterkenny, Ireland!)Car was almost brand new.
No Alamo Desk in Leeds! Had to go to Enterprise desk, which I was never told. wandered a bit aimlessly for a while looking for Alamo desk!
GeorgeOctober 22, 2015
Very friendly staff, lovely car
SarahOctober 10, 2015
The staff were so friendly and helpful.
AlanJanuary 6, 2015
Amazing...efficient customer service. Great car. Thank you
Everything was great.
January 4, 2015
Speed, efficiency and the offer of an upgrade to a wonderful car for just 20 pounds a day!
This isn't your fault, but I feel it is ridiculous that - in this digital age with all its security attached - one's driver's licence card isn't enough and that the paper part is required. It's time the DVLA caught up on this antiquated idea!
NickJanuary 1, 2015
New car - very clean and efficient
December 6, 2014
Difficult to find the car
November 12, 2014
The ease of booking online and picking up of the vehicle at the airport.
It seemed a long way back up to the airport from where we had to drop the car off as the path has an incline and my daughter who has Asthma found it very difficult to breathe so we had to stop a few times to get her breath.
IanNovember 8, 2014
Overall performance of the vehicle was excellent.
AmarOctober 27, 2014
Excellent Service from call centre staff and also check in staff at Alamo Eurocar, Gave some really good advice and also arranged an upgrade at a reasonable cost
Car which was left for me was a audi a4 estate, which did not suit my needs
October 19, 2014
Cost and the size of the car.
PaulSeptember 28, 2014
The girls from the car hire place in leeds were fantastic couldn't help us enough I booked a car but was not big enough and the girls were fantastic in getting us the car we needed
The only thing was that a car of that size needed reversing sensors
September 20, 2014
No maps available at pickup. Very hard to find depot at was gutless on small hills.
HelenSeptember 13, 2014
The Europe car company at the airport were really efficient. Would probably go directly to them next time.
The billing system is appalling. No explanation of the charges. Had to take the billing email back to the staff and ask them to explain the charges. This is not good enough for an international co.
PeterSeptember 5, 2014
Great staff very helpful
Bit to far from station, but jumped in cab
August 26, 2014
The efficiency and the fastness
The staff didn't go with much detail on what I should do when drop the vehicle
PaulAugust 25, 2014
Standard and quality of the car was awesome!
Wait at both pick up and drop off, due to other Customers (complaining) and only one member of staff on duty.
DamianAugust 25, 2014
As above
We specifically ordered a 5 door car on-line yet where given a 3 door. The reason for requesting a 5 door was due to us having a baby seat, the car we where given whilst nice was not at all practical.
DavidAugust 22, 2014
We were given a choice of 2 cars. Car was quite new and we were given a diesel as per our preference. Rental desk was easy to find.
They were short staffed on the day we collected, so there was a 15 min wait at the desk, and then the car we were given was not dry from the car wash. This made it impossible to inspect the bodywork. Not enough emphasis made on checking the car with us at collection and at return.
WilliamAugust 19, 2014
Good quality car, well maintained. Excellent quality for money. Drop off was especially easy. A little too easy. I would have liked an employee to have inspected the car and given me a reciept that it had been received and was damage free.
Check in staff was extremely friendly, but he was preoccupied by a complaint on the phone that stopped him from dealing with my request. Another member of staff may have helped. The desk was signed mainly as eurorental. The Alamo signage was small and unclear.
August 18, 2014
The closeness of the premises to my home. Efficient staff.
The fact that I had to return the car with a full tank of petrol even though it wasn't completely full when I picked it up (clock said 375 miles to re-fuel when I picked it up, when I gave it back there was well over 400 miles).
August 17, 2014
How easy it was to hire a car from yourselves. The person on the desk was polite he was able to go to d.v.l.a check instantly.(I hadnt' brought my full license). p.s. i payed for the hire my daughter victoria drove the car.
We ended up with a vw golf and not the car that was requested. Needed a larger car for 3 adults, 2 children and a luggage space large enough to take luggage on holiday for a week.
AlexAugust 13, 2014
The vehicle itself and the staff upon drop-off were exemplary! I got the vehicle I had booked, so I cannot fault that!
The counter staff had taken approx 30-35 minutes to work through a queue at their counter, resulting in having to turn away a few customers (holding reservations!) claiming they had no cars available and were waiting for more to be dropped off. They'd given out too many vehicles earlier and essentially hadn't kept enough on-hand for existing bookings. Fortunately the vehicle/stock issue hadn't impacted me directly.
August 7, 2014
Loved the little Red Fiat 500S!
I had asked for a 500 but was told none were available only find at least 3 ready to go in the rental car car park!
JohnAugust 7, 2014
The ease with which I was able to change cars at Alamo Swansea who provided A1 service (See what I didn't like for why I changed cars)
The car I picked up from Leeds airport was over an hour late, poorly cleaned and obviously not checked over because they were short of staff. Immediately I was alerted by the car's computer that it needed an oil change then a few days later I discovered the front tyres were bald. I would appreciate a written apology and consideration of a partial refund.
StevenJuly 15, 2014
Best car hire experience we have had. Very friendly and capable staff who were keen to help with any queries.
July 5, 2014
Car was good size and good condition
Rental office doesn't open until 8 am whereas the other car rental companies' offices were open - not good for business travellers wanting to make an early start to the day
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