ElaineAugust 27, 2015
We had a fiat panda. It was very economical!
We had a terrible experience dropping off the car in Nice. The europcar rep was obnoxious. She spoke in English to us and was very condescending. We queued behind other cars in the drop off area, a system we had never encountered before. We got out of our car, taking the green info book with us to find an office / some information. She was dealing with another customer and barked at us to return to our car and put the green book back. At this point we were already taken aback. When she finally reached our car, she asked for the contract. We once again produced the green book and were sharply told, " I told you to put that in the car". My boyfriend was getting annoyed at the treatment at this point and I was getting upset. We tried to explain to her that the info she wanted was all in the green book. We found the contract and she examined the car, which, was in the same condition we rented it in, and as per instructions, was full of petrol. She proceeded to rush through the signing off saying we would get our deposit back in a week and " I am already late. You can go"
We did not get her name, but we would like her to be traced and corrected for the horrible manner in which she dealt with us.
I dare to think what treatment we would have received if we had returned the car with damage.
In other words, everything on our side was as it should have been, and we were met with a representative who embarrassed and upset us.