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Alamo Reviews Frankfurt

Read 50 customer reviews on Alamo in Frankfurt and find the best car hire deals guaranteed

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November 2, 2017
At the arrival there was a large lineup and it took a lot if time.
Complicated 2 step process. You go to counter first and then have to go to second counter to pick up car
November 1, 2017
Good service I got a upgrade
All good
DavidOctober 26, 2017
Good service. No long queues. Upgraded car
October 4, 2017
Helpful, knowledgeable and courteous staff. Price is reasonable.
Pick up point is somewhat obscure.
September 30, 2017
Eat customer experience at Frankfurt airport!
September 11, 2017
The free upgrade!
Not easy to locate key drop off box
September 3, 2017
Only automatic car was a Ford Focus stationwagon, but its performance, and ease of parking areas in the countryside was not a problem.
The car was too big for a couple
September 2, 2017
I was very easy to extend my rental duration. The Staff member I spoke to over the phone spoke good English and was able to process my request in a short time.
August 31, 2017
Too much small print on the forms to be signed. Large print version should be available and offered. No clear idea given of the extra costs entailed e.g. travelling in more than one country.
August 25, 2017
No complaints
August 22, 2017
Agents friendly and helpful at counter and at garage.
August 22, 2017
Car was excellent and very efficient in fuel
The cover of the back of the car did not removed and was preventing the thried set to be utilized.
August 21, 2017
Car very clean and almost new, great car to drive and be a passenger in on a long journey.
Cost of extra insurance, (nearly as much as the hire of the car for a week).
FREDERICAugust 15, 2017
No pb.
August 11, 2017
Re talk desk staff were very good
Due to procedures time taken to get the car is getting slower and slower
August 9, 2017
They staff were extremely friendly and helpful and it was the quickest ever transaction from arriving at the desk to driving away in the car. A pleasant change! We had an issue due to the website when we made the booking and they not only overcame the issue, but improved the situation. I was very impressed.
August 6, 2017
Most of the things
The waiting in the front desk I have not got the receipt from enterprise as they said they will send it through email
SaadAugust 6, 2017
Thank you so much.
Blocking guarantee refindable amount from my card
KhaledAugust 3, 2017
the car must be open mileage especially in Euroupe
AnnaJuly 22, 2017
Staff in Berlin - an amazingly helpful woman who explained where to get petrol to return the car full - when I was about to miss the plane. Quick check and very pleasant with my stress!
The car didn't have much power for climbing in the Alps - but that was the choice of car. Got a Renault Clio not the Opel Corsa requested.
AdamJuly 4, 2017
Fantastic service, although I have been waiting for three days to receive an a receipt via email as requested when I returned my vehicle.
DavidJuly 2, 2017
The Alamo/Enterprise staff and process were excellent and efficient.
I didn't get the car I ordered. I wanted a Golf or equivalent but was allocated a Ford Focus station wagon. As I was driving trough some very narrow German streets I found this car to be too big and the visibility of the car extremities from the driving position is poor. The manual was in German only.
June 19, 2017
The upgrade
May 14, 2017
Overall good experience
Everything was fine
May 2, 2017
Simplicity of booking
difficulty finding office / drop-off point
April 19, 2017
I booked VW Golf but i got New Ford Focus. Its really comfortable. The staff from the car picked up and dropped off was very nice and friendly.
April 4, 2017
The cleanliness of the car and the state it was in
I didn´t get an invoice upon delivery and am still waiting or it. I need this to invoice my client. There was no CD player in the car
February 27, 2017
Service is excellent anyways maybe you been welcome
February 6, 2017
The whole experience
Not much
January 23, 2017
I like the staff
ATHANASIOSJanuary 2, 2017
Very Friendly Person on Alamos front desk. Very gentle helped us a lot. Very clever fuel tank policy by prepaying 1 full tank so not to have to find gas station near the airoprt and full tha tank when you return.Beautifull car Opel Astra Estate. Value for money!!
DavidNovember 3, 2016
The car you supplied was great and met all of our needs
We had to waite over 1 hour to get the car as there were no cars available.
October 25, 2016
value for price
-renault not volkswagen -fuel was empty, but described as full -all document was german
RichardOctober 21, 2016
Perfect hire arrangement, no waiting for collection and return car exactly what was ordered and very good value. Well done.
August 31, 2016
The car itself (Peugeot 308) Easy to find airport desk.
Confused about payments. Still unsure what we agreed with regard to petrol. More in writing would be helpful. More instructions with the car(maybe a watered down manual). The language displayed on our screens was, we thought, Greek and we could not find out how to change it to any other language.
DianaAugust 5, 2016
Staff was very helpful and friendly.
Very difficult to find rental desk at airport. Maybe some notes on rental desk location would be helpful.
June 10, 2016
Service excellent
Car was very sluggish.....model quoted is a Golf - was given a Toyota Auris Hybrid
May 29, 2016
Customer service excellent and quick Friendly they made the process easy
Better directions on where to return-there are two terminals
May 9, 2016
Staff at reservation desk in Terminal 1 were very friendly and helpful when I picked up the car. Staff at car park in Terminal 2 were also very friendly and helpful when dropping off the car.
A member of staff called Salih who showed me to my car in the car park at Terminal 1 was very rude. He started off pleasant but became considerably rude when I asked questions about the additional insurance he was trying to sell me. He also did not like the fact that I wanted to check the car for damage before signing the paperwork.
April 20, 2016
Liked the Toyota avens is!
OzrenApril 4, 2016
Processes of picking up and dropping off the car.
SuzanaMarch 29, 2016
Easy online booking, kind and helpful staff at pickup and return, car in very good condition.
Nothing. Everything was fine.
March 28, 2016
Car was new, desk in airport,
Got an compact suv instead of standard sedan, Rented from Alamo, but serviced by enterprise, Needed to pay extra to drive outside germany inside european union. (France, Belgium, Luxembourgh)
StuartMarch 20, 2016
Clean and big enough for the purpose
It was not a VW Golf and I do not like French cars -Peugeot 208
March 20, 2016
Price. Convenience.
MARCIOMarch 15, 2016
The car was very new and an upgrade from the one I booked. The staff was very thorough and friendly. I will definetely rent from them again.
ToreMarch 4, 2016
Big, new car. Helpful staff
Complicated through car rental. Had to pay seperately for changes. The system if payment, invoice and receipts was complicated and not esily understood. I sm still in doubt if I fully undrstand it, or I if I can explain and document to our finance office.
February 25, 2016
Good service
Some confusion over costs for a sat nav! Car actually had one integrated but I was still charged.
February 24, 2016
It would be great if you could set on the GPS the airport to Favourites...the flyer with the coordinates was not helpful as we couldn't introduce all the numbers... so we got lost on the way back and our bad luck was that we have missed our flight
February 22, 2016
No line to wait on the front desk. Great representative in the front desk.
I had to wait for the GPS nav system to be brought.
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Alamo Rating
8.2 / 10
250+ ratings


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