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Europcar Reviews Cairns

Read 50 customer reviews on Europcar in Cairns and find the best car hire deals guaranteed

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November 24, 2017
Easy to drive and park; all modern features; fitted our luggage easily; great air-conditioning in the hot & humid tropical North Queensland.
You can’t park under trees in Port Douglas because of falling mangoes. It would have been nice to have a window reflector to keep the heat out of the car. Minor but needed!
JeremyNovember 19, 2017
Easy pickup and drop off. Nice counter staff.
DavidNovember 15, 2017
The RAV4 was just perfect for our planned trip down the Qld coast to Townsville
November 10, 2017
Great car
Surcharge for credit card use
GregNovember 1, 2017
Efficient service
October 24, 2017
The lady who served me was wonderful
October 16, 2017
fuel usage excellent easy to drive Love reversing camera integrate to Iphone easily
October 16, 2017
Good size car
SandraOctober 12, 2017
It was fabulous that we were given an upgrade.
Initially, I felt that the cost we were paying was too high, but for the car we were given, I was very happy to pay that price.
October 10, 2017
Was charged for an extra day because I picked the car up 34mins early. Only after querying this at the counter, was I told that I will be refunded if I return the car 1 hour earlier. I think it's only fair that I be told of the additional day charge before I proceed with collection. I could've easily waited another 34mins.
October 3, 2017
Ease of renting online
SimonOctober 2, 2017
Very Happy
September 29, 2017
I liked the car we wete upgraded to it was a perfect size for us. Staff were friendly and helpful
PaulSeptember 28, 2017
Staff were very helpful and pleasant
We booked thru an agent and were not told we would have to take out more insurance and the cost of that insurance
September 15, 2017
Car seats that were ordered were not all installed at pick up
September 11, 2017
Nice Car good service quick check in and out.
September 10, 2017
Really friendly and helpful staff member when we picked up the car.
September 8, 2017
HollySeptember 7, 2017
I got a free upgrade and absolutely loved the car I got! Happy customer :)
September 3, 2017
All was fine, I would have like the smaller car for parking purposes, but the car drove beautifully
jeanetteSeptember 2, 2017
Helpful staff, gave me a few "lessons" before I departed airport.
Couldn't find to drop off at 4am!
September 1, 2017
The vehicle and the upgrade as well as the efficient handover arrangement at the end of the lease.
for a pre booked car the time at the desk seemed too long
RobertAugust 31, 2017
helpful staff, up-grade , clean car .
queuing at the counter
ElizabethAugust 30, 2017
I left my camera in the car when I returned it at Cairns Airport and they rang very promptly to let me know and I was able to collect it from the rental counter in the terminal before my flight. Excellent service.
August 29, 2017
Excellent upgrade
PenelopeAugust 28, 2017
Brilliant - extremely helpful staff member, who gave us info about Cairns and the environs, and discount vouchers for a couple of tour companies. Very impressed - especially after a previous interaction with Rentalcar in Paris [with a different provider] and a very, very slow key collection and car return in Madrid this year.
Nothing -all excellent. Thanks.
August 25, 2017
Prompt service
By the time we had driven one hour to Port Douglas the car's service light had come on and remained on for the duration. Not really acceptable. Obviously the bottom of the range in the car - no power and everything vibrated when you closed the car door or boot! I would not have purchased this car out of choice!
August 23, 2017
Who doesn't like an upgrade ?
Waiting in a queue to be served. Perhaps this was because Europcar was so popular.? The other agencies were comparatively quiet.
NishaAugust 22, 2017
I was very happy with car and friendly staff.Everything was perfect Thanks
August 19, 2017
I will book again the ease of transactions and free upgrade was great very good service
MalcolmAugust 18, 2017
Every part of the hire was so smooth and the staff friendly and helpful
GeoffreyAugust 18, 2017
Finding the office when dropping the car off at Townsville . no directions to park or getting to the office .H
August 13, 2017
The car was clean
The car had a bad smell of
PatriciaAugust 7, 2017
I enjoyed driving the car as it was easy to park and I felt very confident.
Being offered an upgrade made me feel good until I found it was a huge fourwheel drive which carried eight people, far to big for this old lady!
August 3, 2017
Have heard from other people who have not had a good word to say about Europcar but I found the whole pleasure excellent
August 1, 2017
The car was very easy to drive and luxurious
The key did always work and we had to open the car manually!
July 27, 2017
value for money and easy to pick up at the airport once document is all done.
dropping off the vehicle at cairns airport is not properly signage a bit confusing, signage direct us to drop off at T2 and our flight was at T1 that's it. we had to ask around to drop off the car key. eventually call the customer line and was directed to the right location. had to walk 400m with all luggage's to T1. your operator are wonderful
PeterJuly 24, 2017
Quick service and courteous staff
Thought price was a little high. Captured market in high tourist area probably pushes prices up a bit.
IngridJuly 23, 2017
Ease of access to pick up the car.
TrevorJuly 22, 2017
Good service at pickup and vehicle that suited our needs
Lack of assistance on returning the vehical for key drop off and payment of options
LidiaJuly 16, 2017
Europcar staff in Cairns friendly and efficient - easy and problem free car pick up and helpful information. Drop off in Townsville just as easy and seamless.
GrahamJuly 15, 2017
Friendly courteous service.
SHENGHUAJuly 9, 2017
Staffs are very friendly.
July 8, 2017
SuzanneJuly 3, 2017
Upgrade to B200 M-B was very welcome. Was very annoyed with myself that I forgot to fill up but luckily we had only used 26L...
Lack of a single or double sided summary of the main features of the operation of the car (incl sat Nav). I know manuals get taken but surely a single photocopied page could be included to overcome this.
June 26, 2017
Convenient, nice stuff, fast pick up and drop off
I would like to have excactly the car I booked and not always " similar" cars.
BryanJune 26, 2017
The upgrade was very welcome. Reasonably new vehicle.
Car had been in outback with lots of red dust in door wells etc. Not very well cleaned.
June 13, 2017
Nice clean car and great location in arrivals hall
Time it took to get to front of the desk
KevinMay 29, 2017
Very happy with the Hyundai Tucson it was brand new. Only 17 Kms on the clock. After hiring it for the week & very happy with the it. I'm now looking to purchase one.
IanMay 28, 2017
Consistently a good company to deal with; always reliable vehicles and good service from its representatives.
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Europcar Rating
8.4 / 10
500+ ratings


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