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Thrifty Reviews Kona Airport

Read customer reviews on Thrifty at Kona Airport and find the best car hire deals guaranteed

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AnthonyFebruary 8, 2018
The shuttle from airport to rental location took a long time due to frequency of shuttle and crowding
January 22, 2018
Experience with Thrifty was easy, car was in good condition and the model requested.
Took a long time to pick up the car due to others waiting in line.
January 8, 2018
Ease of Pickup/Dropoff
Small trunk
December 29, 2017
I didn’t get the exact car I reserved.
DavidDecember 27, 2017
The (LONE) Rental Agent was very Professional, Friendly, Pleasant and Helpful ... Forgot to get her name, but check my contract and Please ACKNOWLEDGE her for Representing your company WITH EXCELLENCE !
Agent at counter was working ALONE ! ... There were 4 renters ahead of me and 3 behind. Not Safe !...
December 25, 2017
December 13, 2017
The electric doors, the size
Wheel alignment poor, rotors/ disc brakes shutters
October 21, 2017
Ok car ...
We asked for a stationwagen to carry a bike and it was not available while be booked it months upfront ....
October 3, 2017
Everything was great
Nothing I didn't like
October 1, 2017
September 4, 2017
service and car
GregorySeptember 3, 2017
The complementary upgrade was definitely appreciated, the upgraded car had more space for our luggage.
IanAugust 16, 2017
the counter staff were very helpful and friendly
The GPS. Complete waste of money. It worked for about one trip in 10 and then only sporadically. Google maps worked every time. Must be a network issue.
July 19, 2017
Friendly staff
Car was not as clean as other cars I've rented.
July 11, 2017
Free upgrade... plus very imfortative and friendly advice from road side assistance (I called to ask a question regarding locking the trunk with the keys).
Car could have been a little cleaner, crumbs found tucked in passenger seat.
June 10, 2017
friendly helpful service at the Thrifty desk; very welcoming of visitors to Hawaii and understanding of my requirements; found an upgrade vehicle to better suit my needs
Car had some very slight bodywork dints and scratches. That was not an issue in itself, and though i did not make a detailed inspection of the car before driving, perhaps it would be an initiative to provide within the doc package, a document to highlight any historical defects. Just a suggestion:)
AdrianJune 9, 2017
Good value for money. Ease of pick-up and drop-off
Car was average condition.
JohnMay 17, 2017
Good car. Clean and in good condition. Rapid drop off.
took quite a long time to check in and get going.
February 20, 2017
Car had some faults that were not stated at rental.
February 5, 2017
Rental saved considerable money over every other car rental company or online booking site I researched for,our two week rental.
BillyJanuary 9, 2017
The staff was always willing to help, the Hawaiian way.
Initially did not like a big car but got used to it.
DorothyDecember 4, 2016
easy to use
November 16, 2016
Ford Focus or similar, but I got a smaller car, then back home I own a Ford Focus.
JoeOctober 21, 2016
politeness of staff
Did not get the car I ordered and was not offered the original quoted price for the upgraded car that I did not order. I would say the original car ordered was not available and thus not even offered.After a long flight was not in the mood to argue.
ALANSeptember 28, 2016
The staff at Thrifty were courteous and helpful and we efficient as usual.I have used Thrifty in Kailua Kona several times in the past and never had anything but excellent service
February 11, 2016
Hope it is a good color next time.
October 13, 2015
Car was clean tidy and new model. All the bells and whistles. Fairly efficient too for the size
Staff were not the friendliest either at pick up or drop off. Was busy at check in though
September 15, 2015
Quite a wait to pick up car
November 20, 2014
All good
LarsOctober 22, 2014
All personnel. From the Shuttle bus driver that picked us up at the airport, Phillip at the front desk, the person at the drop off and the shuttle bus driver that took us back to the airport. Very friendly, service minded and helpful. The car I got (Dodge Charger) suited our needs perfect. We managed to squeeze in three big suitcases and some bags in the trunk. A toddler seat, a stroller, a small suitcase and three adults in the car. Perfect.
It took quite a long time standing in line to collect the vehicle. There was no options about the gasoline. Prepaid - that was it (although that choice was perfect for us this time)
BruceOctober 15, 2014
Had to wait in a queue for over an hour, even though pre-booked
ALANAugust 22, 2014
very efficient staff + everything worked as it should
nothing to fault
ALANJuly 25, 2014
staff at Thrifty are pleasant and efficient.
May 14, 2014
Car was not very clean.
April 29, 2014
Don't like the deal were you have to pay for a full tank and then return empty. Impossible to do
JohnMarch 27, 2014
Excellent staff assistance
Car had done 23,000 miles and boot entry and underside showed signs of wear.There was no option to bring back the car with a full tank of gas.
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Thrifty Rating
Kona Airport
Very good
7.5 / 10
250+ ratings


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