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Thrifty Reviews Milan Malpensa Airport

Read customer reviews on Thrifty at Milan Malpensa Airport and find the best car hire deals guaranteed

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MarkOctober 27, 2017
Very helpful staff; replaced car which was not running correctly quickly and efficiently, best of all with a smile.
PaoloOctober 10, 2017
I got a decent car again.
Another booking pick-up that took over 2 hours to get seen by the representative at the counter.
October 7, 2017
The car we ordered was for 7+ as we were a group of 6 but got a 9 seater Mercedes Benz
October 4, 2017
At first, the staff gave me wrong car (manual car), then I got automatic car with upgrade. The car was superb!
The waiting time to pick up the car was very long (2 hours).
September 18, 2017
Good car and service
It took 2 hours to get the car
JohnAugust 24, 2017
The free upgrade
The 80 minute wait to be served when we first arrived at the hire desk.
August 16, 2017
Easy drop off
August 14, 2017
Thrifty tried to sell me insurance I already have payed for - through Rentalcars
August 3, 2017
The car was in good condition
Everything was very slow. The tank was not full but registered as full. They told the car was in one place and it was in a different one. The car was dirty.
July 26, 2017
"Or similar " I would prefer if i rent what was in the picture not something else upon arrival-technically, we don't choose we just pay.
RobertJuly 17, 2017
Upgrade to a great car
Could not put my wife on the rental. I had a photocopy of her license with me but it was not accepted.
LeslieJuly 12, 2017
The car given to me was a new car.
I booked a Ford galaxy 7 seater, and was downgraded to a Ford Focus estate 5 seater. Not happy at all.
PaoloJuly 9, 2017
Overall price was very competitive. Car was clean and in good condition. Received a car class upgrade.
Wait time was over 1-hr in order to go thru vehicle paperwork and check-out.
June 25, 2017
All good
NormanJune 20, 2017
Fantastic customer service from the rep at the car hire desk at Malpensa Milan Airport. (Italian man with glasses, sorry we did not get his name but he was very polite, professional and friendly).
SusannahJune 20, 2017
Stephania and her colleague were friendly helpful and professional. Thank you.
DerekJune 4, 2017
Car was larger than booked and made it difficult to drive on narrow roads.
As above.
January 10, 2017
Courteous service
- Car did not start at first - was unaware that this model required clutch to be depressed when tuning on ignition - Long wait in queue for car rental service
September 20, 2016
The car was in excellent condition and was perfect for us.
Traveling from terminal 2 to terminal 1 at Milan airport added about an hour to our journey. Also there was a large queue at the pick up desk and we had to wait over an hour to be served.
DominicSeptember 13, 2016
Nice new car, easy drop off.
Thrifty is hertz which makes the desk hard to find ..long wait to be seen even though pre booked car, once seen very fast.
September 5, 2016
It was really easy to drop off the car and key
Long waiting time to pick up the car
August 22, 2016
The office was hard to locate and I had to wait a long time before I got served.
August 9, 2016
car was dirty both ourside and inside. we were told that car wash was broken but still not sure why inside would not have been cleaned.
July 25, 2016
Clean car in good nick, quick return, cheap rental
Had to wait far too long to pick up the car - over an hour queueing at the airport!
ANIMESHMay 10, 2016
The price, helpful and friendly costumer care.
The speed of service, there were only a few employees working in peak season.
LluisFebruary 22, 2016
Rental company tried to sell another full insurance when I've already booked one. No place to leave the car at return...!!
November 12, 2015
I liked the upgrade of the car but it was too big.
I landed at terminal 2 but the hire office was in terminal one which I dint notice when booking.
JohnOctober 24, 2014
The girl(Vilyna?)who checked me in went over and above helping obtain the car when through my own error I put in my wrong code 3 times and my credit card was invalid. She used her head and took an imprint of the card and I was able to drive away. She was extremely patient and helpful.
Car was very clean but the drop off area was a little distance from the airport and there were no trolleys.
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Thrifty Rating
Milan Malpensa Airport
6.7 / 10
100+ ratings



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